We are seeking a new talent to join the Information Technology Operations team where you will have the opportunity to collaborate in the project Mumbai Ops - Shared. The client is Cross Client, a company that provides a range of services across various sectors, focusing on delivering innovative solutions to meet client needs.
Responsibilities: As an IT Customer Service Representative, you will be responsible for managing delivery for IT production systems and services. Your day-to-day activities will include driving incident, issue, and outage management, as well as conducting investigations and restorations to ensure seamless operations. You are expected to build knowledge and support the team while participating in problem-solving discussions. Advanced proficiency in Microsoft Windows Desktop Management is required.
Provide exceptional customer support by addressing technical inquiries and resolving issues promptly.
Collaborate with cross-functional teams to enhance service delivery and improve operational efficiency.
Document and track incidents and resolutions to maintain accurate records and facilitate knowledge sharing.
Proactively identify areas for improvement in IT services and contribute to the development of best practices.
Engage in continuous learning to stay updated on the latest technologies and trends in IT service management.
Responsibilities
We are seeking a new talent to join the Information Technology Operations team where you will have the opportunity to collaborate in the project Mumbai Ops - Shared. The client is Cross Client, a company that provides a range of services across various sectors, focusing on delivering innovative solutions to meet client needs.
Responsibilities: As an IT Customer Service Representative, you will be responsible for managing delivery for IT production systems and services. Your day-to-day activities will include driving incident, issue, and outage management, as well as conducting investigations and restorations to ensure seamless operations. You are expected to build knowledge and support the team while participating in problem-solving discussions. Advanced proficiency in Microsoft Windows Desktop Management is required.
Provide exceptional customer support by addressing technical inquiries and resolving issues promptly.
Collaborate with cross-functional teams to enhance service delivery and improve operational efficiency.
Document and track incidents and resolutions to maintain accurate records and facilitate knowledge sharing.
Proactively identify areas for improvement in IT services and contribute to the development of best practices.
Engage in continuous learning to stay updated on the latest technologies and trends in IT service management.
Salary : Rs. 0.0 - Rs. 25,000.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
L1 level Engineering Application Support with 2-4 years of experience
Team Center Support Engineer
Education: B.E/B.Tech,
Experience: 2 to 4 years
We are looking for an enthusiastic Level 1 Support Engineer to provide first-line technical support for the Daimler Truck PDM (Product Data Management) tool and assist engineering business users. The role requires strong problem solving skills, a user centric communication style, and the ability to quickly understand issues so they can be triaged to the right support groups. This position plays a key role in ensuring smooth and uninterrupted business operations
Key Responsibilities:
• Provide first-level site support for Germany business users on Siemens Team Center as PDM / PLM tool.
• Triaging tickets to different queues based on the user query.
• Respond to Business user queries and provide timely responses & resolutions.
• Willing to work in German time zone, also willing to work on Indian public holidays
• Document support processes and maintain knowledge base articles.
• Logical approach and excellent problem-solving skills.
Skills Requirement:
• Siemens Team Center as PDM / PLM tool
• Ability to communicate effectively with engineering users and support teams
• ITIL framework knowledge
• Experience in working with ServiceNow
• Strong analytical and problem-solving skills.
• Good communication and customer support skills.
• Collaborate with development and QA teams for bug reporting and verification.
• Strong analytical and troubleshooting skills.
• Good communication and customer support abilities, able to work in shift as required.
Responsibilities
L1 level Engineering Application Support with 2-4 years of experience
Team Center Support Engineer
Education: B.E/B.Tech,
Experience: 2 to 4 years
We are looking for an enthusiastic Level 1 Support Engineer to provide first-line technical support for the Daimler Truck PDM (Product Data Management) tool and assist engineering business users. The role requires strong problem solving skills, a user centric communication style, and the ability to quickly understand issues so they can be triaged to the right support groups. This position plays a key role in ensuring smooth and uninterrupted business operations
Key Responsibilities:
• Provide first-level site support for Germany business users on Siemens Team Center as PDM / PLM tool.
• Triaging tickets to different queues based on the user query.
• Respond to Business user queries and provide timely responses & resolutions.
• Willing to work in German time zone, also willing to work on Indian public holidays
• Document support processes and maintain knowledge base articles.
• Logical approach and excellent problem-solving skills.
Skills Requirement:
• Siemens Team Center as PDM / PLM tool
• Ability to communicate effectively with engineering users and support teams
• ITIL framework knowledge
• Experience in working with ServiceNow
• Strong analytical and problem-solving skills.
• Good communication and customer support skills.
• Collaborate with development and QA teams for bug reporting and verification.
• Strong analytical and troubleshooting skills.
• Good communication and customer support abilities, able to work in shift as required.
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
