Job description:
International Voice Process
Responsibilities:
In this role, you are required to solve routine problems, largely through precedent and referral to general guidelines.
Candidate expected interactions are within Candidate team and direct supervisor.
Candidate will be provided detailed to a moderate level of instruction on daily work tasks and detailed instruction on new assignments and the decisions that you make that would impact Candidate work.
Candidate will need to be well versed with basic statistics and terms involved in the day-to-day business and use it while discussing with stakeholders.
Candidate will be required to help in the overall team's workload by managing Candidate deliverables and help the team when required.
Candidate will be an individual contributor as a part of a team, with a predetermined focused scope of work.
Responsibilities
Job description:
International Voice Process
Responsibilities:
In this role, you are required to solve routine problems, largely through precedent and referral to general guidelines.
Candidate expected interactions are within Candidate team and direct supervisor.
Candidate will be provided detailed to a moderate level of instruction on daily work tasks and detailed instruction on new assignments and the decisions that you make that would impact Candidate work.
Candidate will need to be well versed with basic statistics and terms involved in the day-to-day business and use it while discussing with stakeholders.
Candidate will be required to help in the overall team's workload by managing Candidate deliverables and help the team when required.
Candidate will be an individual contributor as a part of a team, with a predetermined focused scope of work.
Salary : Rs. 25,000.0 - Rs. 40,000.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
• Job Summary:
Knowledge of Part Classification and attributes
• Roles and Responsibilities
Support part classification taxonomy data cleanup
• Required Skills
Good understanding of components used in HVAC systems, Commodity taxonomy and attributes for components
• Desired Skills:
Good understanding of components used in HVAC systems, Commodity taxonomy and attributes for components
• Soft Skills :
Good communication skills, MS Office tools, user level knowledge in PLM and ERP systems
Responsibilities
Knowledge of Part Classification and attributes
• Roles and Responsibilities
Support part classification taxonomy data cleanup
• Required Skills
Good understanding of components used in HVAC systems, Commodity taxonomy and attributes for components
• Desired Skills:
Good understanding of components used in HVAC systems, Commodity taxonomy and attributes for components
• Soft Skills :
Good communication skills, MS Office tools, user level knowledge in PLM and ERP systems
Salary : Rs. 47,500.0 - Rs. 48,000.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
a) Response, diagnosis, resolution and tracking by phone, email, chat of customer support queries
(b) Maintain response and resolution speed as defined by Service Level Objective (SLOs)
(c) Keep high customer satisfaction scores and follow quality standards in 90 of cases
(d) Use existing knowledge base to provide a customer facing root cause assessment and
(e) Provide customer facing bug progress summary using available tools and platforms.
Responsibilities
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. A typical day involves collaborating with team members to understand project goals, engaging in discussions to identify solutions, and actively participating in the development process to ensure that applications are aligned with business needs. You will also be involved in testing and refining applications to enhance functionality and user experience, while maintaining a focus on quality and efficiency throughout the development lifecycle. Roles & Responsibilities: - Expected to build knowledge and support the team.- Participate in Problem Solving discussions.- Assist in the documentation of application requirements and specifications.- Collaborate with cross-functional teams to gather and analyze user requirements.- Contribute to the testing and debugging of applications to ensure optimal performance. Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft Azure Databricks.- Good To Have Skills: Experience with cloud computing platforms.- Familiarity with application development methodologies.- Understanding of database management and data integration techniques.- Basic knowledge of programming languages relevant to application development. Additional Information: - The candidate should have minimum 0-2 years of experience in Microsoft Azure Databricks.- This position is based at our Hyderabad office.- A 15 years full time education is required.
Responsibilities
As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. A typical day involves collaborating with team members to understand project goals, engaging in discussions to identify solutions, and actively participating in the development process to ensure that applications are aligned with business needs. You will also be involved in testing and refining applications to enhance functionality and user experience, while maintaining a focus on quality and efficiency throughout the development lifecycle. Roles & Responsibilities: - Expected to build knowledge and support the team.- Participate in Problem Solving discussions.- Assist in the documentation of application requirements and specifications.- Collaborate with cross-functional teams to gather and analyze user requirements.- Contribute to the testing and debugging of applications to ensure optimal performance. Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft Azure Databricks.- Good To Have Skills: Experience with cloud computing platforms.- Familiarity with application development methodologies.- Understanding of database management and data integration techniques.- Basic knowledge of programming languages relevant to application development. Additional Information: - The candidate should have minimum 0-2 years of experience in Microsoft Azure Databricks.- This position is based at our Hyderabad office.- A 15 years full time education is required.
Salary : Rs. 0.0 - Rs. 48,000.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
As an Application Tech Support Practitioner, you will serve as a vital link between clients and the systems or applications they utilize. Your typical day will involve engaging with clients to understand their needs, addressing their concerns, and ensuring that our high-quality systems operate seamlessly. You will leverage your communication skills to provide exceptional support, accurately diagnosing issues and crafting effective solutions based on your comprehensive understanding of the products.
Roles & Responsibilities:
- Expected to build knowledge and support the team.
- Participate in Problem Solving discussions.
- Assist in troubleshooting and resolving client issues effectively.
- Collaborate with team members to enhance service delivery and client satisfaction.
- Document client interactions and resolutions to improve future support processes.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Microsoft Windows Desktop Management.
- Good To Have Skills: Experience with remote desktop support tools.
- Familiarity with system configuration and troubleshooting techniques.
- Understanding of network connectivity and basic networking concepts.
- Ability to communicate technical information clearly to non-technical users.
Additional Information:
- The candidate should have minimum 0-2 years of experience in Microsoft Windows Desktop Management.
- This position is based at our Hyderabad office.
- A 15 years full time education is required."
Responsibilities
As an Application Tech Support Practitioner, you will serve as a vital link between clients and the systems or applications they utilize. Your typical day will involve engaging with clients to understand their needs, addressing their concerns, and ensuring that our high-quality systems operate seamlessly. You will leverage your communication skills to provide exceptional support, accurately diagnosing issues and crafting effective solutions based on your comprehensive understanding of the products.
Roles & Responsibilities:
- Expected to build knowledge and support the team.
- Participate in Problem Solving discussions.
- Assist in troubleshooting and resolving client issues effectively.
- Collaborate with team members to enhance service delivery and client satisfaction.
- Document client interactions and resolutions to improve future support processes.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Microsoft Windows Desktop Management.
- Good To Have Skills: Experience with remote desktop support tools.
- Familiarity with system configuration and troubleshooting techniques.
- Understanding of network connectivity and basic networking concepts.
- Ability to communicate technical information clearly to non-technical users.
Additional Information:
- The candidate should have minimum 0-2 years of experience in Microsoft Windows Desktop Management.
- This position is based at our Hyderabad office.
- A 15 years full time education is required."
Salary : Rs. 0.0 - Rs. 32,000.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
As an IT Customer Service Representative, you will manage the delivery of IT production systems and services. Your typical day will involve driving incident management, addressing issues, and overseeing outage management. You will engage in investigations and work towards restoring services efficiently, ensuring a seamless experience for users and stakeholders alike. Roles & Responsibilities: - Expected to build knowledge and support the team.- Participate in Problem Solving discussions.- Assist in the documentation of processes and procedures to enhance team efficiency.- Collaborate with cross-functional teams to ensure timely resolution of incidents and issues. Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft Windows Desktop Management.- Good To Have Skills: Experience with Customer Service Operations.- Familiarity with troubleshooting techniques for desktop environments.- Understanding of IT service management frameworks.- Ability to communicate effectively with diverse teams and stakeholders. Additional Information: - The candidate should have minimum 0-2 years of experience in Microsoft Windows Desktop Management.- This position is based in Mumbai.- A 15 years full time education is required.
Responsibilities
As an IT Customer Service Representative, you will manage the delivery of IT production systems and services. Your typical day will involve driving incident management, addressing issues, and overseeing outage management. You will engage in investigations and work towards restoring services efficiently, ensuring a seamless experience for users and stakeholders alike. Roles & Responsibilities: - Expected to build knowledge and support the team.- Participate in Problem Solving discussions.- Assist in the documentation of processes and procedures to enhance team efficiency.- Collaborate with cross-functional teams to ensure timely resolution of incidents and issues. Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft Windows Desktop Management.- Good To Have Skills: Experience with Customer Service Operations.- Familiarity with troubleshooting techniques for desktop environments.- Understanding of IT service management frameworks.- Ability to communicate effectively with diverse teams and stakeholders. Additional Information: - The candidate should have minimum 0-2 years of experience in Microsoft Windows Desktop Management.- This position is based in Mumbai.- A 15 years full time education is required.
Salary : Rs. 0.0 - Rs. 30,000.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
As an Application Tech Support Practitioner, you will serve as a vital link between clients and the systems or applications they utilize. Your typical day will involve engaging clients to understand their needs, addressing their concerns with precision, and ensuring that our high-quality systems operate seamlessly. You will leverage your exceptional communication skills to provide support and solutions, ensuring client satisfaction and system reliability.Roles & Responsibilities:Provide Level 1 (L1) Technical Support through the IT Service Desk.Assist users in troubleshooting and resolving technical issues efficiently and effectively.Log and document client interactions, issues, and resolutions in the ITSM tool.Collaborate with team members to improve service delivery and enhance overall client experience.Professional & Technical Skills:Proficiency in Service Desk Management.Solid understanding of incident management processes.Experience with ITSM tools such as ServiceNow, BMC remedy, and other ticketing systems.Hands-on knowledge of Microsoft 365 (O365), MS Office Suite, Active Directory, and general hardware/software troubleshooting.Understanding of Service Level Agreements (SLAs) and ticket lifecycle.Experience supporting remote users and using remote troubleshooting tools.Excellent verbal communication skills with a neutral accent.Strong written communication skills, including proper email etiquette.Effective problem-solving and analytical skills.Strong customer service orientation.Ability to stay calm and composed under pressure, especially while handling irate customers and managing high call volumes.Support Type & Working Hours:Primary Mode of Support: Voice-based support, with additional assistance via email, chat, and remote desktop tools.Shift Requirements: 24x7 support with 9.5-hour rotational shifts. Flexibility to work in different shifts as per roster is essential.Work Location & Timing: Work from office, specifically during US/night shifts, including weekends and Indian public holidays as needed.Work Schedule: Five-day work week, with weekly offs determined by the shift roster.Additional Information:Experience: 0–2 years in IT Service Desk or Technical Support.Location: Position is based at our Bengaluru office.Educational Qualification: Minimum 15 years of full-time education is mandatory.
Responsibilities
As an Application Tech Support Practitioner, you will serve as a vital link between clients and the systems or applications they utilize. Your typical day will involve engaging clients to understand their needs, addressing their concerns with precision, and ensuring that our high-quality systems operate seamlessly. You will leverage your exceptional communication skills to provide support and solutions, ensuring client satisfaction and system reliability.Roles & Responsibilities:Provide Level 1 (L1) Technical Support through the IT Service Desk.Assist users in troubleshooting and resolving technical issues efficiently and effectively.Log and document client interactions, issues, and resolutions in the ITSM tool.Collaborate with team members to improve service delivery and enhance overall client experience.Professional & Technical Skills:Proficiency in Service Desk Management.Solid understanding of incident management processes.Experience with ITSM tools such as ServiceNow, BMC remedy, and other ticketing systems.Hands-on knowledge of Microsoft 365 (O365), MS Office Suite, Active Directory, and general hardware/software troubleshooting.Understanding of Service Level Agreements (SLAs) and ticket lifecycle.Experience supporting remote users and using remote troubleshooting tools.Excellent verbal communication skills with a neutral accent.Strong written communication skills, including proper email etiquette.Effective problem-solving and analytical skills.Strong customer service orientation.Ability to stay calm and composed under pressure, especially while handling irate customers and managing high call volumes.Support Type & Working Hours:Primary Mode of Support: Voice-based support, with additional assistance via email, chat, and remote desktop tools.Shift Requirements: 24x7 support with 9.5-hour rotational shifts. Flexibility to work in different shifts as per roster is essential.Work Location & Timing: Work from office, specifically during US/night shifts, including weekends and Indian public holidays as needed.Work Schedule: Five-day work week, with weekly offs determined by the shift roster.Additional Information:Experience: 0–2 years in IT Service Desk or Technical Support.Location: Position is based at our Bengaluru office.Educational Qualification: Minimum 15 years of full-time education is mandatory.
Salary : Rs. 0.0 - Rs. 25,000.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
• Requires strong competency in handling Mechanical Engineering projects (Thermal, Combustion, Heat Transfer, Hand calculation etc.)
• Lead the following product development activities – Concept generation, Design & Development, Planning, & Testing, and supports & provides input to the Advanced Engineering team –FEA & CFD Modelling- and understand the CAE reports
• Leads the Risk assessment, Prototyping and testing concept designs and initial engineering builds, Pilot Production, Design reviews, Design verification testing, Product validation, Pre-production & launch activities
• Understands & captures the requirement of the product and work closely with global SME’s to deliver the projects adhering to Ingersoll Rand’s Product Development Process
• Solving complex technical problems in a structured approach using engineering problem solving tools.
• Carry out Project activities under minimal supervision of a Team Lead/Manager.
• Should be able to drive VAVE projects independently starting from Project Scoping to Closure of the project
• Leads/drives should Costing, Product Teardowns, and Idea generation sessions
Responsibilities
• Demonstrates ability to identify root cause of a problem and take effective action to solve problems.
• Hands on experience in DFMEA, DVP, and test plan development. • Exposure to prototyping and testing.
• Hands on experience in designing a structural component (load bearing) for the product
• Good understanding of component design & Manufacturing of plastics, sheet metal, casting & machining will be an added advantage.
• Exposure in Pro E Modules – Part, Sheet metal, Assembly (Top down and bottom up) and Drawing will be an added advantage.
• Basic knowledge in materials sciences and electrical systems
• Project Management – Less complex projects- Starting from Project initiation to Closure
Salary : Rs. 47,500.0 - Rs. 48,000.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
