Client & Project: We are seeking a new talent to join the Information Technology Operations team where you will have the opportunity to collaborate in the project Indore Ops - Shared. The client is Cross Client, a company that provides a range of services across various sectors, focusing on delivering innovative solutions to meet client needs.
Responsibilities: As an IT Customer Service Representative, you will be responsible for managing delivery for IT production systems and services. Your day-to-day activities will include driving incident, issue, and outage management, as well as conducting investigations and restorations. You are expected to build knowledge and support the team while participating in problem-solving discussions. Intermediate proficiency in Microsoft Windows Desktop Management is required. Additionally, advanced proficiency in customer service skills is recommended.
Facilitate effective communication between technical teams and end-users to ensure seamless service delivery.
Develop and maintain documentation for IT processes and procedures to enhance team efficiency.
Proactively identify potential issues and implement preventive measures to minimize disruptions.
Engage in continuous learning to stay updated on the latest IT trends and technologies.
Collaborate with cross-functional teams to enhance service offerings and improve user experience.
Responsibilities
Client & Project: We are seeking a new talent to join the Information Technology Operations team where you will have the opportunity to collaborate in the project Indore Ops - Shared. The client is Cross Client, a company that provides a range of services across various sectors, focusing on delivering innovative solutions to meet client needs.
Responsibilities: As an IT Customer Service Representative, you will be responsible for managing delivery for IT production systems and services. Your day-to-day activities will include driving incident, issue, and outage management, as well as conducting investigations and restorations. You are expected to build knowledge and support the team while participating in problem-solving discussions. Intermediate proficiency in Microsoft Windows Desktop Management is required. Additionally, advanced proficiency in customer service skills is recommended.
Facilitate effective communication between technical teams and end-users to ensure seamless service delivery.
Develop and maintain documentation for IT processes and procedures to enhance team efficiency.
Proactively identify potential issues and implement preventive measures to minimize disruptions.
Engage in continuous learning to stay updated on the latest IT trends and technologies.
Collaborate with cross-functional teams to enhance service offerings and improve user experience.
Salary : Rs. 0.0 - Rs. 2,500.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
As an IT Customer Service Representative, you will be responsible for managing delivery for IT production systems and services. Your day-to-day activities will include driving incident, issue, and outage management, as well as conducting investigations and restorations to ensure seamless operations. You are expected to build knowledge and support the team while participating in problem-solving discussions. Advanced proficiency in Microsoft Windows Desktop Management is required.
Provide exceptional customer support by addressing inquiries and resolving issues promptly.
Collaborate with cross-functional teams to enhance service delivery and improve processes.
Document and track incidents and resolutions to maintain accurate records.
Stay updated on the latest technologies and best practices to enhance service efficiency.
Engage in continuous learning and development to advance your skills and contribute to team success."
Responsibilities
As an IT Customer Service Representative, you will be responsible for managing delivery for IT production systems and services. Your day-to-day activities will include driving incident, issue, and outage management, as well as conducting investigations and restorations to ensure seamless operations. You are expected to build knowledge and support the team while participating in problem-solving discussions. Advanced proficiency in Microsoft Windows Desktop Management is required.
Provide exceptional customer support by addressing inquiries and resolving issues promptly.
Collaborate with cross-functional teams to enhance service delivery and improve processes.
Document and track incidents and resolutions to maintain accurate records.
Stay updated on the latest technologies and best practices to enhance service efficiency.
Engage in continuous learning and development to advance your skills and contribute to team success."
Salary : Rs. 0.0 - Rs. 30,000.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Provide technical support to customers via phone, email, or chat
Identify, troubleshoot, and resolve basic hardware, software, and network issues
Log, track, and document customer issues accurately
Escalate unresolved issues to higher-level support teams when required
Follow standard operating procedures and service-level agreements (SLAs)
Maintain a high level of customer satisfaction through professional communication
Responsibilities
Provide technical support to customers via phone, email, or chat
Identify, troubleshoot, and resolve basic hardware, software, and network issues
Log, track, and document customer issues accurately
Escalate unresolved issues to higher-level support teams when required
Follow standard operating procedures and service-level agreements (SLAs)
Maintain a high level of customer satisfaction through professional communication
Salary : Rs. 0.0 - Rs. 3,00,000.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
As an Infrastructure & Asset Engineer, you will be responsible for delivering technical engineering support by contributing to the design, development, and implementation of infrastructure assets and systems. Your day-to-day activities will include performing topographic and construction surveys to ensure accurate spatial data, supporting system evaluations, and assisting with commissioning activities. You will collaborate with project teams to provide resource-efficient, risk-informed solutions that meet regulatory and performance standards throughout the asset lifecycle. You are expected to build knowledge and support the team while participating in problem-solving discussions. Advanced proficiency in Asset Life Cycle Management is required. Advanced proficiency in Infrastructure Asset Management is recommended.
Engage with cross-functional teams to identify and implement best practices in asset management.
Utilize data analytics to enhance decision-making processes related to infrastructure assets.
Develop and maintain comprehensive documentation for all engineering processes and asset management activities.
Conduct regular assessments of infrastructure systems to ensure compliance with industry standards and regulations.
Foster a culture of continuous improvement by sharing insights and lessons learned with team members."
Responsibilities
As an Infrastructure & Asset Engineer, you will be responsible for delivering technical engineering support by contributing to the design, development, and implementation of infrastructure assets and systems. Your day-to-day activities will include performing topographic and construction surveys to ensure accurate spatial data, supporting system evaluations, and assisting with commissioning activities. You will collaborate with project teams to provide resource-efficient, risk-informed solutions that meet regulatory and performance standards throughout the asset lifecycle. You are expected to build knowledge and support the team while participating in problem-solving discussions. Advanced proficiency in Asset Life Cycle Management is required. Advanced proficiency in Infrastructure Asset Management is recommended.
Engage with cross-functional teams to identify and implement best practices in asset management.
Utilize data analytics to enhance decision-making processes related to infrastructure assets.
Develop and maintain comprehensive documentation for all engineering processes and asset management activities.
Conduct regular assessments of infrastructure systems to ensure compliance with industry standards and regulations.
Foster a culture of continuous improvement by sharing insights and lessons learned with team members."
Salary : Rs. 1,00,000.0 - Rs. 2,00,000.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
As an Application Tech Support Practitioner, your typical day involves acting as the ongoing interface between clients and the systems or applications they utilize. You will engage with clients to understand their needs, ensuring that quality service is delivered consistently. Your role will require exceptional communication skills to maintain the functionality of world-class systems, accurately defining client issues and designing effective resolutions based on your comprehensive product knowledge. You will collaborate with various teams to ensure that client expectations are met and exceeded, contributing to a seamless user experience. Roles & Responsibilities: - Expected to build knowledge and support the team.- Participate in Problem Solving discussions.- Assist in troubleshooting and resolving client issues in a timely manner.- Document and track client interactions and resolutions to enhance service delivery. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management.- Good To Have Skills: Experience with Service Desk Voice Support.- Strong understanding of client relationship management.- Ability to analyze and interpret client issues effectively.- Familiarity with ticketing systems and service desk software. Additional Information: - The candidate should have minimum 0-2 years of experience in Service Desk Management.- This position is based at our Jaipur office.- A 15 years full time education is required.
Responsibilities
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Roles & Responsibilities: - Expected to build knowledge and support the team.- Participate in Problem Solving discussions.- Provide ongoing support to clients for system or application issues.- Communicate effectively with clients to understand and resolve their issues.- Troubleshoot technical problems and provide timely solutions.- Document client issues and resolutions for future reference.- Collaborate with the technical team to enhance system performance.- Stay updated on product knowledge and industry trends. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management.- Good To Have Skills: Experience with Service Desk Voice Support.- Strong understanding of IT support processes and procedures.- Knowledge of ticketing systems and remote support tools.- Ability to prioritize and manage multiple client issues simultaneously. Additional Information: - The candidate should have a minimum of 0-2 years of experience in Service Desk Management.- This position is based at our Bengaluru office.- A 15 years full-time education is required.
Responsibilities
As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Roles & Responsibilities: - Expected to build knowledge and support the team.- Participate in Problem Solving discussions.- Provide ongoing support to clients for system or application issues.- Communicate effectively with clients to understand and resolve their issues.- Troubleshoot technical problems and provide timely solutions.- Document client issues and resolutions for future reference.- Collaborate with the technical team to enhance system performance.- Stay updated on product knowledge and industry trends. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management.- Good To Have Skills: Experience with Service Desk Voice Support.- Strong understanding of IT support processes and procedures.- Knowledge of ticketing systems and remote support tools.- Ability to prioritize and manage multiple client issues simultaneously. Additional Information: - The candidate should have a minimum of 0-2 years of experience in Service Desk Management.- This position is based at our Bengaluru office.- A 15 years full-time education is required.
Salary : Rs. 0.0 - Rs. 30,000.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Job Description
Job Title: Microsoft Windows Desktop Management.
As MS Windows Desktop Support Engineer, the candidate should be responsible for ensuring all incidents and outages are closed in a timely manner, properly documented, tracked, and resolution occurs.
Roles & Responsibilities:
- Manage Incident, Issues and Outage management, Investigation, and restoration.
- Collaborate with cross-functional teams to ensure timely resolution of issues.
- Ensure compliance with IT policies, procedures, and standards are followed.
- Proactively identify opportunities to improve processes, systems, and tools to enhance the efficiency of IT support.
- Coordinate with external vendors and service providers for hardware/software maintenance, and support as needed.
- Provide operational support role in a multi-shift 24/7 and should be able to work across various shifts.
Responsibilities
Professional & Technical Skills:
- Excellent communication and Collaboration skills.
- Must Have Skills: Knowledge in Microsoft Windows & Cloud Management.
- Strong knowledge of hardware, software, and networking concepts.
- Good To Have Skills: Knowledge Microsoft 365 and Network Infrastructures.
- Good to have Certifications such as Microsoft Certified Professional (MCP) or Cloud are a plus.
- Strong problem-solving skills and a customer-centric approach to IT support.
- Knowledge in troubleshooting technical issues and providing timely solutions.
Qualifications:
- The ideal candidate will possess a strong educational background in computer science or a related field.
- Work from Office & in multiple Shifts
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
