: Google Workspace (GWS)
Role Descriptions: a) Response| diagnosis| resolution and tracking by phone| email| chat of customer support queries(b) Maintain response and resolution speed as defined by Service Level Objective (SLOs)(c) Keep high customer satisfaction scores and follow quality standards in 90 of cases (d) Use existing knowledge base to provide a customer facing root cause assessment and (e) Provide customer facing bug progress summary using available tools and platforms.
Essential Skills: Google Workspace (GWS)
Responsibilities
: Google Workspace (GWS)
Role Descriptions: a) Response| diagnosis| resolution and tracking by phone| email| chat of customer support queries(b) Maintain response and resolution speed as defined by Service Level Objective (SLOs)(c) Keep high customer satisfaction scores and follow quality standards in 90 of cases (d) Use existing knowledge base to provide a customer facing root cause assessment and (e) Provide customer facing bug progress summary using available tools and platforms.
Essential Skills: Google Workspace (GWS)
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Job Description: Shift time - EMEA (11:00 AM IST to 8:30 PM IST or 12:00 PM IST to 9.30 PM IST). Should be flexible for any shift as we will be having multiple shifts (including US) during quarter / year end
Work Mode - Hybrid (100% RTO during Training period). Post training must be in base location (Bangalore) only
Work location – BDC10 B
Detailed JD - Manage the end-to-end process of order entry, including order booking, validation, and coordination with different teams to resolve issues, including acting on the responses. Provide comprehensive support to ensure accurate and timely processing of sales orders.
Candidate communication – Good communication strictly.
Notice Period – 60 days reciprocal. offer letter to be shared with 60 days NP for selected resource
Education Background – Accounts background (Commerce Graduate) – No MBA Graduates
Responsibilities
Job Description: Shift time - EMEA (11:00 AM IST to 8:30 PM IST or 12:00 PM IST to 9.30 PM IST). Should be flexible for any shift as we will be having multiple shifts (including US) during quarter / year end
Work Mode - Hybrid (100% RTO during Training period). Post training must be in base location (Bangalore) only
Work location – BDC10 B
Detailed JD - Manage the end-to-end process of order entry, including order booking, validation, and coordination with different teams to resolve issues, including acting on the responses. Provide comprehensive support to ensure accurate and timely processing of sales orders.
Candidate communication – Good communication strictly.
Notice Period – 60 days reciprocal. offer letter to be shared with 60 days NP for selected resource
Education Background – Accounts background (Commerce Graduate) – No MBA Graduates
Salary : Rs. 19,000.0 - Rs. 22,500.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Responsibilities: As an Application Tech Support Practitioner, you will be responsible for acting as the ongoing interface between the client and the system or application. Your day-to-day activities will involve using exceptional communication skills to ensure our world-class systems are running smoothly. You will accurately define client issues and interpret and design resolutions based on your deep product knowledge. You are expected to build knowledge and support the team while participating in problem-solving discussions. Beginner proficiency in Service Desk Management is required.
Provide timely and effective support to clients, ensuring their issues are resolved efficiently.
Collaborate with team members to enhance system performance and user experience.
Document client interactions and resolutions to improve future support processes.
Engage in continuous learning to deepen your understanding of the systems and applications.
Contribute to team meetings with insights and suggestions for improving service delivery."
Responsibilities
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Conduct assessments and testing of IT controls and processes to identify deficiencies and compliance gaps. Lead IT and operational control walkthroughs to determine effectiveness and alignment to control frameworks.
• Consult with management to define and track remediation actions, ensuring sustainable closure of findings.
• Monitor and validate management action plans, ensuring risk reduction and alignment to audit requirements.
• Develop and maintain process, policy, and control documentation required for compliance and regulatory alignment.
• Support audit readiness, evidence preparation, and responses to auditor queries.
• Provide PMO governance support through reporting, RAID tracking, and stakeholder communications.
Supplier Risk Management
• Assess intake & inherent risk/ tiering for new/renewed suppliers; classify criticality and data access.
• Execute due diligence: issue tailored questionnaires (e.g., security/privacy), review evidence, assess controls, and assign risk scores.
• Review contractual/security clauses and privacy obligations (e.g., data handling, breach notification, retention/return/destruction).
• Coordinate issue/risk management: draft remediation plans, define owners/ETAs, track to closure; document risk acceptance/exceptions.
• Provide continuous monitoring: review external risk signals/alerts, adverse events, and material changes; trigger reassessments as needed.
• Support access & offboarding controls: confirm supplier onboarding prerequisites and exit requirements (account revocation, data return/destruction) with platform owners.
• Track fourth party and concentration risk for critical services and geographies.
• Publish supplier risk dashboards/heatmaps/KRIs and executive summaries; maintain audit ready evidence.
Responsibilities
Conduct assessments and testing of IT controls and processes to identify deficiencies and compliance gaps. Lead IT and operational control walkthroughs to determine effectiveness and alignment to control frameworks.
• Consult with management to define and track remediation actions, ensuring sustainable closure of findings.
• Monitor and validate management action plans, ensuring risk reduction and alignment to audit requirements.
• Develop and maintain process, policy, and control documentation required for compliance and regulatory alignment.
• Support audit readiness, evidence preparation, and responses to auditor queries.
• Provide PMO governance support through reporting, RAID tracking, and stakeholder communications.
Supplier Risk Management
• Assess intake & inherent risk/ tiering for new/renewed suppliers; classify criticality and data access.
• Execute due diligence: issue tailored questionnaires (e.g., security/privacy), review evidence, assess controls, and assign risk scores.
• Review contractual/security clauses and privacy obligations (e.g., data handling, breach notification, retention/return/destruction).
• Coordinate issue/risk management: draft remediation plans, define owners/ETAs, track to closure; document risk acceptance/exceptions.
• Provide continuous monitoring: review external risk signals/alerts, adverse events, and material changes; trigger reassessments as needed.
• Support access & offboarding controls: confirm supplier onboarding prerequisites and exit requirements (account revocation, data return/destruction) with platform owners.
• Track fourth party and concentration risk for critical services and geographies.
• Publish supplier risk dashboards/heatmaps/KRIs and executive summaries; maintain audit ready evidence.
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Role Category :Programming & Design
Role :Associate - Cyber Governance Risk & Compliance
Client & Project: We are seeking a new talent to join the Engineering & Networks team where you will have the opportunity to collaborate in the project Hyderabad Ops - Shared. The client is Cross Client, a company that specializes in providing comprehensive solutions across various sectors, ensuring efficiency and innovation in operations.
Responsibilities: As an IT Asset Management Practitioner, you will be responsible for overseeing the lifecycle management of assets within the organization. Your day-to-day activities will include managing software assets by tracking licenses, agreements, and digital tools, as well as managing hardware assets to ensure accurate tracking, tagging, maintenance, and reporting of physical IT assets. You will audit, control, maintain, and reconcile assets to ensure compliance and optimize resource usage. You are expected to build knowledge and support the team while participating in problem-solving discussions. Advanced proficiency in Hardware Asset Management is required.
Develop and implement strategies for effective asset lifecycle management.
Collaborate with cross-functional teams to enhance asset tracking processes.
Conduct regular audits to ensure compliance with asset management policies.
Provide training and support to team members on asset management best practices.
Analyze asset data to identify trends and recommend improvements
Responsibilities
Client & Project: We are seeking a new talent to join the Engineering & Networks team where you will have the opportunity to collaborate in the project Hyderabad Ops - Shared. The client is Cross Client, a company that specializes in providing comprehensive solutions across various sectors, ensuring efficiency and innovation in operations.
Responsibilities: As an IT Asset Management Practitioner, you will be responsible for overseeing the lifecycle management of assets within the organization. Your day-to-day activities will include managing software assets by tracking licenses, agreements, and digital tools, as well as managing hardware assets to ensure accurate tracking, tagging, maintenance, and reporting of physical IT assets. You will audit, control, maintain, and reconcile assets to ensure compliance and optimize resource usage. You are expected to build knowledge and support the team while participating in problem-solving discussions. Advanced proficiency in Hardware Asset Management is required.
Develop and implement strategies for effective asset lifecycle management.
Collaborate with cross-functional teams to enhance asset tracking processes.
Conduct regular audits to ensure compliance with asset management policies.
Provide training and support to team members on asset management best practices.
Analyze asset data to identify trends and recommend improvements
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
As an Application Tech Support Practitioner, you will be responsible for acting as the ongoing interface between the client and the system or application. Your day-to-day activities will involve using exceptional communication skills to ensure our world-class systems are running smoothly. You will accurately define client issues and interpret and design resolutions based on your deep product knowledge. You are expected to build knowledge and support the team while participating in problem-solving discussions. Beginner proficiency in Service Desk Management is required.
Provide timely and effective support to clients, ensuring their issues are resolved efficiently.
Collaborate with team members to enhance system performance and user experience.
Document client interactions and resolutions to improve future support processes.
Engage in continuous learning to deepen your understanding of the systems and applications.
Contribute to team meetings with insights and suggestions for improving service delivery
Responsibilities
As an Application Tech Support Practitioner, you will be responsible for acting as the ongoing interface between the client and the system or application. Your day-to-day activities will involve using exceptional communication skills to ensure our world-class systems are running smoothly. You will accurately define client issues and interpret and design resolutions based on your deep product knowledge. You are expected to build knowledge and support the team while participating in problem-solving discussions. Beginner proficiency in Service Desk Management is required.
Provide timely and effective support to clients, ensuring their issues are resolved efficiently.
Collaborate with team members to enhance system performance and user experience.
Document client interactions and resolutions to improve future support processes.
Engage in continuous learning to deepen your understanding of the systems and applications.
Contribute to team meetings with insights and suggestions for improving service delivery
Salary : Rs. 0.0 - Rs. 30,000.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
As an Application Tech Support Practitioner, you will be responsible for acting as the ongoing interface between the client and the system or application. Your day-to-day activities will involve utilizing exceptional communication skills to ensure our world-class systems are running smoothly. You will accurately define client issues and interpret and design resolutions based on your deep product knowledge. You are expected to build knowledge and support the team while participating in problem-solving discussions. Beginner proficiency in Service Desk Management is required. Beginner proficiency in Service Desk Voice Support is recommended.
Engage with clients to understand their needs and provide timely solutions.
Monitor system performance and troubleshoot issues proactively.
Document client interactions and resolutions to enhance service quality.
Collaborate with team members to improve processes and share knowledge.
Stay updated on product features and industry trends to provide informed support."
Responsibilities
As an Application Tech Support Practitioner, you will be responsible for acting as the ongoing interface between the client and the system or application. Your day-to-day activities will involve utilizing exceptional communication skills to ensure our world-class systems are running smoothly. You will accurately define client issues and interpret and design resolutions based on your deep product knowledge. You are expected to build knowledge and support the team while participating in problem-solving discussions. Beginner proficiency in Service Desk Management is required. Beginner proficiency in Service Desk Voice Support is recommended.
Engage with clients to understand their needs and provide timely solutions.
Monitor system performance and troubleshoot issues proactively.
Document client interactions and resolutions to enhance service quality.
Collaborate with team members to improve processes and share knowledge.
Stay updated on product features and industry trends to provide informed support."
Salary : Rs. 0.0 - Rs. 30,000.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
As an Application Tech Support Practitioner, you will be responsible for acting as the ongoing interface between the client and the system or application. Your day-to-day activities will involve ensuring the quality of service through exceptional communication skills, accurately defining client issues, and designing resolutions based on your deep product knowledge. You are expected to perform independently and become a subject matter expert. Active participation and contribution in team discussions are required, along with providing solutions to work-related problems. Intermediate proficiency in Service Desk Management is required. Intermediate proficiency in Service Desk Voice Support is recommended.
Facilitate effective communication between clients and technical teams to ensure seamless service delivery.
Analyze and troubleshoot application issues to provide timely resolutions and enhance user experience.
Document and maintain records of client interactions and technical issues for future reference.
Proactively identify areas for improvement in service delivery and suggest innovative solutions.
Engage in continuous learning to stay updated on product knowledge and industry best practices."
Responsibilities
Salary : Rs. 0.0 - Rs. 30.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
