PEGA Support lead
PEGA Sr Developer
Experience: 8-12 years
Rel Experience: 7+ years
Notice period: Immediate
Work Location: Tire 1 CTS Locations
Hire Type: CWR
Lead the production support and maintenance of Pega applications, ensuring system stability, incident resolution, service-level compliance, and continuous improvement. Act as the primary technical lead for support teams, coordinating with business users, development teams, infrastructure teams, and vendors to deliver reliable application support.
Key Responsibilities
• Lead L2/L3 support activities for Pega applications.
• Manage incident, problem, and change requests while ensuring SLA compliance.
• Perform root cause analysis (RCA) and drive permanent fixes for recurring issues.
• Monitor application health, batch jobs, integrations, and production performance.
• Coordinate with business stakeholders during critical incidents and major releases.
• Review and prioritize support tickets, defects, and enhancement requests.
• Lead deployment validation, release support, and post-implementation monitoring.
• Mentor support analysts and developers, ensuring adherence to support processes and best practices.
• Drive continuous service improvement, automation, and operational efficiency.
• Prepare service reports, incident trends, and operational dashboards for stakeholders.
Required Skills
• 8+ years of IT experience with 5+ years in Pega applications support.
• Strong knowledge of Pega PRPC/Infinity, Case Management, Workflows, Data Pages, and Integrations.
• Experience / Knowledge in Splunk
• Experience in production support, incident management, problem management, and change management.
• Ability to analyze logs, troubleshoot performance issues, and conduct RCA.
• Experience with Agile, ITIL, and release management processes.
Strong stakeholder management and team leadership skills
Responsibilities
PEGA Support lead
PEGA Sr Developer
Experience: 8-12 years
Rel Experience: 7+ years
Notice period: Immediate
Work Location: Tire 1 CTS Locations
Hire Type: CWR
Lead the production support and maintenance of Pega applications, ensuring system stability, incident resolution, service-level compliance, and continuous improvement. Act as the primary technical lead for support teams, coordinating with business users, development teams, infrastructure teams, and vendors to deliver reliable application support.
Key Responsibilities
• Lead L2/L3 support activities for Pega applications.
• Manage incident, problem, and change requests while ensuring SLA compliance.
• Perform root cause analysis (RCA) and drive permanent fixes for recurring issues.
• Monitor application health, batch jobs, integrations, and production performance.
• Coordinate with business stakeholders during critical incidents and major releases.
• Review and prioritize support tickets, defects, and enhancement requests.
• Lead deployment validation, release support, and post-implementation monitoring.
• Mentor support analysts and developers, ensuring adherence to support processes and best practices.
• Drive continuous service improvement, automation, and operational efficiency.
• Prepare service reports, incident trends, and operational dashboards for stakeholders.
Required Skills
• 8+ years of IT experience with 5+ years in Pega applications support.
• Strong knowledge of Pega PRPC/Infinity, Case Management, Workflows, Data Pages, and Integrations.
• Experience / Knowledge in Splunk
• Experience in production support, incident management, problem management, and change management.
• Ability to analyze logs, troubleshoot performance issues, and conduct RCA.
• Experience with Agile, ITIL, and release management processes.
Strong stakeholder management and team leadership skills
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
