Description
Job Description: Senior Manager – Service Catalog & Service Request Management
Experience:
9+ years in IT Service Management with strong expertise in Service Catalog and Service Request Management.
Role Purpose
Global Process Owner – Service Catalog & Service Request Management is responsible for end-to-end ownership, governance, and continuous improvement of the enterprise Service Catalog and Service Request processes. The role ensures standardized, customer-centric, and compliant service offerings across a multi-vendor SIAM environment using ITIL best practices and ITSM tools such as ServiceNow.
Key Responsibilities
Service Catalog Management
Own and govern the enterprise Service Catalog (business and technical catalogs).
Define catalog standards, taxonomy, naming conventions, and lifecycle management.
Ensure each service includes description, eligibility, SLAs/OLAs, dependencies, and ownership.
Align Service Catalog with SLM, Change, Incident, CMDB, Asset, and Financial Management.
Ensure catalog alignment with SIAM governance and multi-vendor responsibilities.
Service Request Management
Design and govern Service Request Management processes aligned with ITIL practices.
Standardize and automate service requests from initiation to fulfillment.
Define request models, workflows, approvals, and fulfillment rules.
Improve request fulfillment using self-service, automation, and knowledge integration.
Platform & Tooling (ServiceNow & Other tools)
Act as functional owner for Service Catalog and Request Fulfillment modules.
Collaborate with developers and admins on workflows, forms, and integrations.
Ensure governance, security, and compliance of catalog items and requests.
Stakeholder & Vendor Management
Engage business stakeholders, service owners, and vendors to define service offerings.
Coordinate across multiple service providers for end-to-end fulfillment.
Act as an escalation point for major service request issues.
Governance, Reporting & CSI
Define and track KPIs, SLAs, and service request metrics.
Drive Continuous Service Improvement initiatives.
Ensure audit readiness and compliance with ITSM/SIAM standards.
Provide executive dashboards and reports.
Required Skills & Experience
10+ years of experience in IT Service Management.
Strong expertise in Service Catalog and Service Request Management.
Hands-on experDescription
Job Description: Senior Manager – Service Catalog & Service Request Management
Experience:
9+ years in IT Service Management with strong expertise in Service Catalog and Service Request Management.
Role Purpose
Global Process Owner – Service Catalog & Service Request Management is responsible for end-to-end ownership, governance, and continuous improvement of the enterprise Service Catalog and Service Request processes. The role ensures standardized, customer-centric, and compliant service offerings across a multi-vendor SIAM environment using ITIL best practices and ITSM tools such as ServiceNow.
Key Responsibilities
Service Catalog Management
Own and govern the enterprise Service Catalog (business and technical catalogs).
Define catalog standards, taxonomy, naming conventions, and lifecycle management.
Ensure each service includes description, eligibility, SLAs/OLAs, dependencies, and ownership.
Align Service Catalog with SLM, Change, Incident, CMDB, Asset, and Financial Management.
Ensure catalog alignment with SIAM governance and multi-vendor responsibilities.
Service Request Management
Design and govern Service Request Management processes aligned with ITIL practices.
Standardize and automate service requests from initiation to fulfillment.
Define request models, workflows, approvals, and fulfillment rules.
Improve request fulfillment using self-service, automation, and knowledge integration.
Platform & Tooling (ServiceNow & Other tools)
Act as functional owner for Service Catalog and Request Fulfillment modules.
Collaborate with developers and admins on workflows, forms, and integrations.
Ensure governance, security, and compliance of catalog items and requests.
Stakeholder & Vendor Management
Engage business stakeholders, service owners, and vendors to define service offerings.
Coordinate across multiple service providers for end-to-end fulfillment.
Act as an escalation point for major service request issues.
Governance, Reporting & CSI
Define and track KPIs, SLAs, and service request metrics.
Drive Continuous Service Improvement initiatives.
Ensure audit readiness and compliance with ITSM/SIAM standards.
Provide executive dashboards and reports.
Required Skills & Experience
10+ years of experience in IT Service Management.
Strong expertise in Service Catalog and Service Request Management.
Hands-on experience with ServiceNow Service Catalog and Request Fulfillment.
Strong knowledge of ITIL v3 / ITIL 4.
Experience in multi-vendor and SIAM environments.
Excellent stakeholder management and communication skills.
Preferred Qualifications
SIAM, ITIL, or ServiceNow certifications.
Experience with large-scale IT transformations or transitions.
Knowledge of CMDB, SLM, and Financial Management integration
ience with ServiceNow Service Catalog and Request Fulfillment.
Strong knowledge of ITIL v3 / ITIL 4.
Experience in multi-vendor and SIAM environments.
Excellent stakeholder management and communication skills.
Preferred Qualifications
SIAM, ITIL, or ServiceNow certifications.
Experience with large-scale IT transformations or transitions.
Knowledge of CMDB, SLM, and Financial Management integration
Responsibilities
Description
Job Description: Senior Manager – Service Catalog & Service Request Management
Experience:
9+ years in IT Service Management with strong expertise in Service Catalog and Service Request Management.
Role Purpose
Global Process Owner – Service Catalog & Service Request Management is responsible for end-to-end ownership, governance, and continuous improvement of the enterprise Service Catalog and Service Request processes. The role ensures standardized, customer-centric, and compliant service offerings across a multi-vendor SIAM environment using ITIL best practices and ITSM tools such as ServiceNow.
Key Responsibilities
Service Catalog Management
Own and govern the enterprise Service Catalog (business and technical catalogs).
Define catalog standards, taxonomy, naming conventions, and lifecycle management.
Ensure each service includes description, eligibility, SLAs/OLAs, dependencies, and ownership.
Align Service Catalog with SLM, Change, Incident, CMDB, Asset, and Financial Management.
Ensure catalog alignment with SIAM governance and multi-vendor responsibilities.
Service Request Management
Design and govern Service Request Management processes aligned with ITIL practices.
Standardize and automate service requests from initiation to fulfillment.
Define request models, workflows, approvals, and fulfillment rules.
Improve request fulfillment using self-service, automation, and knowledge integration.
Platform & Tooling (ServiceNow & Other tools)
Act as functional owner for Service Catalog and Request Fulfillment modules.
Collaborate with developers and admins on workflows, forms, and integrations.
Ensure governance, security, and compliance of catalog items and requests.
Stakeholder & Vendor Management
Engage business stakeholders, service owners, and vendors to define service offerings.
Coordinate across multiple service providers for end-to-end fulfillment.
Act as an escalation point for major service request issues.
Governance, Reporting & CSI
Define and track KPIs, SLAs, and service request metrics.
Drive Continuous Service Improvement initiatives.
Ensure audit readiness and compliance with ITSM/SIAM standards.
Provide executive dashboards and reports.
Required Skills & Experience
10+ years of experience in IT Service Management.
Strong expertise in Service Catalog and Service Request Management.
Hands-on experience with ServiceNow Service Catalog and Request Fulfillment.
Strong knowledge of ITIL v3 / ITIL 4.
Experience in multi-vendor and SIAM environments.
Excellent stakeholder management and communication skills.
Preferred Qualifications
SIAM, ITIL, or ServiceNow certifications.
Experience with large-scale IT transformations or transitions.
Knowledge of CMDB, SLM, and Financial Management integration
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Role Category :Programming & Design
Role :Senior Manager – Service Catalog & Service Request
: As a Data Engineer, you will design, develop, and maintain data solutions that facilitate data generation, collection, and processing. Your typical day will involve creating data pipelines, ensuring data quality, and implementing ETL processes to migrate and deploy data across various systems. You will collaborate with cross-functional teams to understand data requirements and contribute to the overall data strategy of the organization, ensuring that data solutions are efficient, scalable, and aligned with business objectives. You will also monitor and optimize existing data processes to enhance performance and reliability, making data accessible and actionable for stakeholders. Roles & Responsibilities: - Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Collaborate with data architects and analysts to design data models that meet business needs.- Develop and maintain documentation for data processes and workflows. Professional & Technical Skills: - Must To Have Skills: Proficiency in Google BigQuery.- Experience with data warehousing concepts and architecture.- Strong understanding of ETL processes and data integration techniques.- Familiarity with SQL and data querying languages.- Knowledge of data quality frameworks and best practices. Additional Information: - The candidate should have minimum 3 years of experience in Google BigQuery.- This position is based at our Bengaluru office.- A 15 years full time education is required.
Responsibilities
: As a Data Engineer, you will design, develop, and maintain data solutions that facilitate data generation, collection, and processing. Your typical day will involve creating data pipelines, ensuring data quality, and implementing ETL processes to migrate and deploy data across various systems. You will collaborate with cross-functional teams to understand data requirements and contribute to the overall data strategy of the organization, ensuring that data solutions are efficient, scalable, and aligned with business objectives. You will also monitor and optimize existing data processes to enhance performance and reliability, making data accessible and actionable for stakeholders. Roles & Responsibilities: - Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Collaborate with data architects and analysts to design data models that meet business needs.- Develop and maintain documentation for data processes and workflows. Professional & Technical Skills: - Must To Have Skills: Proficiency in Google BigQuery.- Experience with data warehousing concepts and architecture.- Strong understanding of ETL processes and data integration techniques.- Familiarity with SQL and data querying languages.- Knowledge of data quality frameworks and best practices. Additional Information: - The candidate should have minimum 3 years of experience in Google BigQuery.- This position is based at our Bengaluru office.- A 15 years full time education is required.
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Job Description (JD) for Azure Cloud Architect for a Technology Global Capability Center (GCC) in Hyderabad, India
Azure Cloud Architect
Location: Hyderabad, Telangana, India
Department: Global Technology Services (or relevant department)
Reports To: Head of Infrastructure
1.FUNCTION CONTEXT
1.1POSITIONING
Position Azure Cloud Architect
Supervisory role No
Reports to …
Grade (Hay) .16
1.2PURPOSE OF THE ROLE
ArcelorMittal is looking for Azure Cloud Architects with more than 5 years of experience, working in close collaboration and deep partnership with the rest of IT teams (internal and external) and Applications teams.
This job consist of taking into account, from an Infrastructure and architecture point of view, new solutions or projects, with as a second step the realization of a POC of this application. Then if it’s validated the last phase will cover the industrialization of its installation and the training of the Run team.
The scope of responsibilities will be ArcelorMittal Flat Europe perimeter.
2.KEY RESPONSIBILITIES
Azure Cloud Architecture Design Define new architecture solutions on the Azure Cloud platform
Support application teams in making architecture choices
Solution Development and Deployment Develop and implement new solutions using Terraform
Create and manage new pipelines with Terraform in Azure DevOps
Industrialize models for scalability and efficiency
Production Environment Support Assist the run team in managing production environments for new solutions
Provide documentation, help, and deployment processes to ensure smooth handover to the run team
Knowledge Sharing and Documentation Create comprehensive documentation, wikis, and deployment guides to support solution delivery and team enablement
3.COMPETENCIES
3.1MUST HAVE BEHAVIORAL COMPETENCIES
Stakeholder orientation Proficient
Results orientation Advanced
Courage to challenge Proficient
Inspire trust Proficient
Innovation Advanced
Decision making Advanced
3.2NICE TO HAVE BEHAVIORAL COMPETENCIES
Change management Intermediate
Learning and development Intermediate
3.3REQUIRED TECHNICAL COMPETENCIES
Strong knowledge of Infrastructure as Code (IaC) concepts
Expertise in Azure DevOps (Pipelines with Terraform/Bicep & GitHub)
Expert-level skills in Terraform & Bicep
Proficiency in Azure Cloud solutions (network, security, and Azure-provided solutions)
Experience with OS (Windows, Linux) and scripting (Windows & Linux)
Proficiency in Azure DevOps modules for pipelines and documentation/Wiki
Proficiency in Terraform/IaC/PowerShell
Azure certification is a plus
4.REQUIREMENTS
Degree Bachelor's degree in Information Technology, Computer Science, or a related field. A Master's degree and technical certifications are a plus.
Experience Minimum of 5 years of experience in IT infrastructure as Azure Cloud Architect having high level knowledge and deep level practice with Azure tools and Infrastructure as Code (IaC) architecture.
Excellent communication, relationship-building, and collaboration skills
Ability to provide training, support, and advice to Run Teams
Ability to work effectively in a multicultural and geographically dispersed environment
Proficiency in English is required; knowledge of other European languages is a plus
Ability to install, monitor, improve, and fix issues
Responsibilities
Job Description (JD) for Azure Cloud Architect for a Technology Global Capability Center (GCC) in Hyderabad, India
Azure Cloud Architect
Location: Hyderabad, Telangana, India
Department: Global Technology Services (or relevant department)
Reports To: Head of Infrastructure
1.FUNCTION CONTEXT
1.1POSITIONING
Position Azure Cloud Architect
Supervisory role No
Reports to …
Grade (Hay) .16
1.2PURPOSE OF THE ROLE
ArcelorMittal is looking for Azure Cloud Architects with more than 5 years of experience, working in close collaboration and deep partnership with the rest of IT teams (internal and external) and Applications teams.
This job consist of taking into account, from an Infrastructure and architecture point of view, new solutions or projects, with as a second step the realization of a POC of this application. Then if it’s validated the last phase will cover the industrialization of its installation and the training of the Run team.
The scope of responsibilities will be ArcelorMittal Flat Europe perimeter.
2.KEY RESPONSIBILITIES
Azure Cloud Architecture Design Define new architecture solutions on the Azure Cloud platform
Support application teams in making architecture choices
Solution Development and Deployment Develop and implement new solutions using Terraform
Create and manage new pipelines with Terraform in Azure DevOps
Industrialize models for scalability and efficiency
Production Environment Support Assist the run team in managing production environments for new solutions
Provide documentation, help, and deployment processes to ensure smooth handover to the run team
Knowledge Sharing and Documentation Create comprehensive documentation, wikis, and deployment guides to support solution delivery and team enablement
3.COMPETENCIES
3.1MUST HAVE BEHAVIORAL COMPETENCIES
Stakeholder orientation Proficient
Results orientation Advanced
Courage to challenge Proficient
Inspire trust Proficient
Innovation Advanced
Decision making Advanced
3.2NICE TO HAVE BEHAVIORAL COMPETENCIES
Change management Intermediate
Learning and development Intermediate
3.3REQUIRED TECHNICAL COMPETENCIES
Strong knowledge of Infrastructure as Code (IaC) concepts
Expertise in Azure DevOps (Pipelines with Terraform/Bicep & GitHub)
Expert-level skills in Terraform & Bicep
Proficiency in Azure Cloud solutions (network, security, and Azure-provided solutions)
Experience with OS (Windows, Linux) and scripting (Windows & Linux)
Proficiency in Azure DevOps modules for pipelines and documentation/Wiki
Proficiency in Terraform/IaC/PowerShell
Azure certification is a plus
4.REQUIREMENTS
Degree Bachelor's degree in Information Technology, Computer Science, or a related field. A Master's degree and technical certifications are a plus.
Experience Minimum of 5 years of experience in IT infrastructure as Azure Cloud Architect having high level knowledge and deep level practice with Azure tools and Infrastructure as Code (IaC) architecture.
Excellent communication, relationship-building, and collaboration skills
Ability to provide training, support, and advice to Run Teams
Ability to work effectively in a multicultural and geographically dispersed environment
Proficiency in English is required; knowledge of other European languages is a plus
Ability to install, monitor, improve, and fix issues
Salary : Rs. 5,00,000.0 - Rs. 30,00,000.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
