Job Description for Oracle FLEXCUBE – L4 Support
Job Overview:
We are seeking a highly skilled and experienced Oracle FLEXCUBE Specialist for Level 4 (L4) Support. The candidate will be responsible for providing advanced technical and functional support across the FLEXCUBE suite, ensuring optimal performance, seamless integration, and resolution of complex issues. This role demands deep expertise in FLEXCUBE modules, strong troubleshooting capabilities, and a proactive approach to system health and upgrade support.
Key Responsibilities:
1. Level 4 Support:
Provide advanced diagnostics and resolution for critical and complex issues across FLEXCUBE modules including Universal Banking, Direct & Mobile Banking, Messaging Services, and Data Marts .
Address escalated issues from lower support tiers, ensuring minimal business disruption.
Deliver fixes for both standard Oracle-delivered code and Client-Made Customized Code.
Collaborate with internal engineering teams and third-party vendors to resolve high-priority incidents.
2. System Configuration and Customization:
Support installation and configuration of FLEXCUBE components including Testing Workbench, Integration Gateway, and ATM Interfaces.
Advise on execution of installation scripts and configuration of Oracle Applications Technology Stack.
Assist in implementing new features and patches, ensuring compatibility and stability.
3. Integration and Data Management:
Ensure interoperability between FLEXCUBE modules and Oracle Applications Technology Stack.
Support integration with third-party systems and platforms, including OCI environments.
Manage data consistency across modules such as Retail Assets and Liabilities Data Marts, Payments, and Collections.
4. Performance Monitoring and Optimization:
Conduct performance tuning using proprietary and commercial tools.
Recommend configuration and deployment model adjustments to optimize system performance.
Perform regular health checks and regression testing prior to production rollout.
5. Patching and Upgrades:
Provide upgrade process support for FLEXCUBE releases.
Assist in planning and executing upgrades, including patch dependencies, release documentation, and localization support.
Ensure fixes and updates are tested and validated before deployment to production environments.
Skills & Qualifications:
1. Technical Skills:
Expert-level knowledge of Oracle FLEXCUBE modules and architecture.
Proficiency in Oracle Applications Technology Stack and supported operating systems (e.g., OEL 7.9 on OCI).
Familiarity with Oracle RDBMS, middleware (e.g., WebLogic Suite), and integration tools.
Experience with debugging and resolving issues in customized FLEXCUBE environments.
2. Experience:
Minimum of 10+ years in Oracle FLEXCUBE support, with at least 3-5 years in L4 roles.
Proven track record in handling critical issues, upgrades, and performance tuning.
Experience supporting large-scale FLEXCUBE deployments across banking domains.
3. Soft Skills:
Strong analytical and problem-solving abilities.
Excellent communication and documentation skills.
Ability to work independently and collaboratively in cross-functional teams.
High attention to detail and commitment to service excellence.
Responsibilities
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Senior Support Engineer, Flexcube
Job Overview:
We are seeking a highly skilled and experienced Oracle FLEXCUBE Specialist for Level 4 (L4) Support. The candidate will be responsible for providing advanced technical and functional support across the FLEXCUBE suite, ensuring optimal performance, seamless integration, and resolution of complex issues. This role demands deep expertise in FLEXCUBE modules, strong troubleshooting capabilities, and a proactive approach to system health and upgrade support.
Key Responsibilities:
1. Level 4 Support:
Provide advanced diagnostics and resolution for critical and complex issues across FLEXCUBE modules including Universal Banking, Direct & Mobile Banking, Messaging Services, and Data Marts .
Address escalated issues from lower support tiers, ensuring minimal business disruption.
Deliver fixes for both standard Oracle-delivered code and Client-Made Customized Code.
Collaborate with internal engineering teams and third-party vendors to resolve high-priority incidents.
2. System Configuration and Customization:
Support installation and configuration of FLEXCUBE components including Testing Workbench, Integration Gateway, and ATM Interfaces.
Advise on execution of installation scripts and configuration of Oracle Applications Technology Stack.
Assist in implementing new features and patches, ensuring compatibility and stability.
3. Integration and Data Management:
Ensure interoperability between FLEXCUBE modules and Oracle Applications Technology Stack.
Support integration with third-party systems and platforms, including OCI environments.
Manage data consistency across modules such as Retail Assets and Liabilities Data Marts, Payments, and Collections.
4. Performance Monitoring and Optimization:
Conduct performance tuning using proprietary and commercial tools.
Recommend configuration and deployment model adjustments to optimize system performance.
Perform regular health checks and regression testing prior to production rollout.
5. Patching and Upgrades:
Provide upgrade process support for FLEXCUBE releases.
Assist in planning and executing upgrades, including patch dependencies, release documentation, and localization support.
Ensure fixes and updates are tested and validated before deployment to production environments.
Skills & Qualifications:
1. Technical Skills:
Expert-level knowledge of Oracle FLEXCUBE modules and architecture.
Proficiency in Oracle Applications Technology Stack and supported operating systems (e.g., OEL 7.9 on OCI).
Familiarity with Oracle RDBMS, middleware (e.g., WebLogic Suite), and integration tools.
Experience with debugging and resolving issues in customized FLEXCUBE environments.
2. Experience:
Minimum of 10+ years in Oracle FLEXCUBE support, with at least 3-5 years in L4 roles.
Proven track record in handling critical issues, upgrades, and performance tuning.
Experience supporting large-scale FLEXCUBE deployments across banking domains.
3. Soft Skills:
Strong analytical and problem-solving abilities.
Excellent communication and documentation skills.
Ability to work independently and collaboratively in cross-functional teams.
High attention to detail and commitment to service excellence.
Responsibilities
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Secondary research
• Good knowledge of databases, public sources of information, and industry-specific sources
• Ability to find related information from authentic sources efficiently. This would require the ability to validate/triangulate sources for relevancy and accuracy.
• Ability to clearly understand the research requirements through effective listening, comprehension, and probing skills.
Insight generation
Analytical skills to provide actionable insights to practitioners. This will require,
• Quantitative analysis of financial statements and operating metrics
• Understanding of various strategic / forecasting models and frameworks and applying them as relevant
• Critical thinking that can help look beyond the obvious and create a hypothesis.
• Experience in processing information in compelling visualization with logical structuring.
Business writing and communication skills
• Exceptional business writing skills—narrative, appealing, succinct. Should be able to convey complex research ideas compellingly and more efficiently through writing.
• Adept at written communication with stakeholders in adherence to email etiquette.
• Articulate ideas and points of view confidently and effectively during all stages of the project lifecycle
Responsibilities
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
As an Application Tech Support Practitioner, you will serve as a vital link between clients and the systems or applications they utilize. Your typical day will involve engaging clients to understand their needs, addressing their concerns with precision, and ensuring that our high-quality systems operate seamlessly. You will leverage your exceptional communication skills to provide support and solutions, ensuring client satisfaction and system reliability.Roles & Responsibilities:Provide Level 1 (L1) Technical Support through the IT Service Desk.Assist users in troubleshooting and resolving technical issues efficiently and effectively.Log and document client interactions, issues, and resolutions in the ITSM tool.Collaborate with team members to improve service delivery and enhance overall client experience.Professional & Technical Skills:Proficiency in Service Desk Management.Solid understanding of incident management processes.Experience with ITSM tools such as ServiceNow, BMC remedy, and other ticketing systems.Hands-on knowledge of Microsoft 365 (O365), MS Office Suite, Active Directory, and general hardware/software troubleshooting.Understanding of Service Level Agreements (SLAs) and ticket lifecycle.Experience supporting remote users and using remote troubleshooting tools.Excellent verbal communication skills with a neutral accent.Strong written communication skills, including proper email etiquette.Effective problem-solving and analytical skills.Strong customer service orientation.Ability to stay calm and composed under pressure, especially while handling irate customers and managing high call volumes.Support Type & Working Hours:Primary Mode of Support: Voice-based support, with additional assistance via email, chat, and remote desktop tools.Shift Requirements: 24x7 support with 9.5-hour rotational shifts. Flexibility to work in different shifts as per roster is essential.Work Location & Timing: Work from office, specifically during US/night shifts, including weekends and Indian public holidays as needed.Work Schedule: Five-day work week, with weekly offs determined by the shift roster.Additional Information:Experience: 0–2 years in IT Service Desk or Technical Support.Location: Position is based at our Bengaluru office.Educational Qualification: Minimum 15 years of full-time education is mandatory.
Responsibilities
As an Application Tech Support Practitioner, you will serve as a vital link between clients and the systems or applications they utilize. Your typical day will involve engaging clients to understand their needs, addressing their concerns with precision, and ensuring that our high-quality systems operate seamlessly. You will leverage your exceptional communication skills to provide support and solutions, ensuring client satisfaction and system reliability.Roles & Responsibilities:Provide Level 1 (L1) Technical Support through the IT Service Desk.Assist users in troubleshooting and resolving technical issues efficiently and effectively.Log and document client interactions, issues, and resolutions in the ITSM tool.Collaborate with team members to improve service delivery and enhance overall client experience.Professional & Technical Skills:Proficiency in Service Desk Management.Solid understanding of incident management processes.Experience with ITSM tools such as ServiceNow, BMC remedy, and other ticketing systems.Hands-on knowledge of Microsoft 365 (O365), MS Office Suite, Active Directory, and general hardware/software troubleshooting.Understanding of Service Level Agreements (SLAs) and ticket lifecycle.Experience supporting remote users and using remote troubleshooting tools.Excellent verbal communication skills with a neutral accent.Strong written communication skills, including proper email etiquette.Effective problem-solving and analytical skills.Strong customer service orientation.Ability to stay calm and composed under pressure, especially while handling irate customers and managing high call volumes.Support Type & Working Hours:Primary Mode of Support: Voice-based support, with additional assistance via email, chat, and remote desktop tools.Shift Requirements: 24x7 support with 9.5-hour rotational shifts. Flexibility to work in different shifts as per roster is essential.Work Location & Timing: Work from office, specifically during US/night shifts, including weekends and Indian public holidays as needed.Work Schedule: Five-day work week, with weekly offs determined by the shift roster.Additional Information:Experience: 0–2 years in IT Service Desk or Technical Support.Location: Position is based at our Bengaluru office.Educational Qualification: Minimum 15 years of full-time education is mandatory.
Salary : Rs. 0.0 - Rs. 25,000.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
