As an IT Customer Service Representative, you will manage the delivery of IT production systems and services. Your typical day will involve driving incident management, addressing issues, and overseeing outage management. You will engage in investigations and work towards restoring services efficiently, ensuring a seamless experience for users and stakeholders alike. Roles & Responsibilities: - Expected to build knowledge and support the team.- Participate in Problem Solving discussions.- Assist in the documentation of processes and procedures to enhance team efficiency.- Collaborate with cross-functional teams to ensure timely resolution of incidents and issues. Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft Windows Desktop Management.- Good To Have Skills: Experience with Customer Service Operations.- Familiarity with troubleshooting techniques for desktop environments.- Understanding of IT service management frameworks.- Ability to communicate effectively with diverse teams and stakeholders. Additional Information: - The candidate should have minimum 0-2 years of experience in Microsoft Windows Desktop Management.- This position is based at our Hyderabad office.- A 15 years full time education is required.
Responsibilities
As an IT Customer Service Representative, you will manage the delivery of IT production systems and services. Your typical day will involve driving incident management, addressing issues, and overseeing outage management. You will engage in investigations and work towards restoring services efficiently, ensuring a seamless experience for users and stakeholders alike. Roles & Responsibilities: - Expected to build knowledge and support the team.- Participate in Problem Solving discussions.- Assist in the documentation of processes and procedures to enhance team efficiency.- Collaborate with cross-functional teams to ensure timely resolution of incidents and issues. Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft Windows Desktop Management.- Good To Have Skills: Experience with Customer Service Operations.- Familiarity with troubleshooting techniques for desktop environments.- Understanding of IT service management frameworks.- Ability to communicate effectively with diverse teams and stakeholders. Additional Information: - The candidate should have minimum 0-2 years of experience in Microsoft Windows Desktop Management.- This position is based at our Hyderabad office.- A 15 years full time education is required.
Salary : Rs. 0.0 - Rs. 30,000.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
System Z - z/OS~System Z - Enterprise COBOL~IT IS_AMS_Mainframe_System_Software_Administration
Essential Skills:
Mainframe CICS system programmer Zos system admin,JCL,understanding of languages like COBOL, PLI, or Assembler ,ISPF
1 End to end Maintaining CICS 5.6 Region
2 CICS administration and support including problem analysis and resolution
3 Installing RSU maintenance for CICS and CICS related products
4 Upgrade in CICS and CICS related ISV products.
5 Significant involvement in upgrade of third party software products to new releases
6 Provide technical support of the mainframe infrastructure to provide high quality customer service and meet SLA expectations
7 CICS resource maintenance via BAS and RDO
8 Managing CICS workload via CICSPLEX
Responsibilities
Essential Skills:
Mainframe CICS system programmer Zos system admin,JCL,understanding of languages like COBOL, PLI, or Assembler ,ISPF
1 End to end Maintaining CICS 5.6 Region
2 CICS administration and support including problem analysis and resolution
3 Installing RSU maintenance for CICS and CICS related products
4 Upgrade in CICS and CICS related ISV products.
5 Significant involvement in upgrade of third party software products to new releases
6 Provide technical support of the mainframe infrastructure to provide high quality customer service and meet SLA expectations
7 CICS resource maintenance via BAS and RDO
8 Managing CICS workload via CICSPLEX
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Role Category :Programming & Design
Role :System Z - z/OS~System Z - Enterprise COBOL~IT IS_AMS_Mainframe_System_Software_Administration
Digital : Cloud DevOps~Digital : DevOps
Job Description: - A cloud DevOps engineer builds and manages cloud infrastructure to help deliver software faster and more reliably by automating and streamlining the software development lifecycle. Their work bridges the gap between development and operations, focusing on automating tasks, building CICD pipelines, managing infrastructure through code, and ensuring system security, reliability, and performance in the cloud.
Responsibilities
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
The Senior Cloud Architect is responsible for defining, designing, and governing enterprise-scale cloud solutions across IaaS, PaaS, SaaS, and container platforms. This role leads cloud strategy, architecture patterns, security-by-design, and modernization initiatives (data, apps, identity), ensuring solutions are scalable, secure, resilient, and cost-optimized. The architect partners with product, security, and DevOps teams to deliver business outcomes with measurable value
Responsibilities
1) Cloud Strategy & Architecture
Own the cloud reference architecture, standards, and technology roadmap for Azure/AWS/GCP.
Define landing zones, network topology, and guardrails (policies, tagging, RBAC).
Establish multi-tenancy patterns, hybrid connectivity, and zero-trust principles.
2) Solution Design & Delivery
Design high-availability, DR-ready, and cost-efficient architectures (active-active/passive, RPO/RTO).
Architect microservices, event-driven, and serverless solutions (AKS/EKS/GKE, Functions/Lambda).
Govern API strategy (versioning, throttling, security), and integration patterns (OIDC/SAML/JWT).
3) Identity, Security & Compliance
Lead IAM/CIAM/WIAM architectures (Entra ID, OAuth2/OIDC, Conditional Access, B2C, Privileged Access).
Define security controls (CIS Benchmarks, workload identity, managed identities, KMS/Key Vault).
Implement DevSecOps practices, secure SDLC, vulnerability management, and compliance (ISO 27001, SOC 2, GDPR).
4) Platform Engineering & DevOps
Drive Infrastructure as Code (Terraform/Bicep/CloudFormation), GitOps (ArgoCD/Flux), and pipelines (Azure DevOps/GitHub Actions).
Define observability standards (logging, metrics, traces), SLOs/SLIs, and performance baselines.
Guide cost management (FinOps), rightsizing, reserved instances, and savings plans.
5) Data & Integration
Architect data platforms (Databricks/EMR/Spark, Synapse/BigQuery/Redshift) and ETL/ELT pipelines.
Design event streaming (Kafka/Event Hubs/Pub/Sub) and data security (PII masking, encryption).
6) Governance & Stakeholder Leadership
Chair Architecture Review Board (ARB) and approve solution designs.
Mentor engineers, coach squads, and enable Cloud CoE best practices.
Translate business goals into architectural blueprints and execution plans.
Salary : Rs. 2,00,000.0 - Rs. 28,00,000.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
IT IS_Service Desk
Job Description: Service Desk LeadJob Responsibilities Capable of handling both voice and non-voice processes. Comfortable managing calls, emails, chats, and self-service tickets.Skills Competencies Strong communication skills. Good comprehensive knowledge of processes. Able to handle back-to-back calls. Proficient in multitasking.Productivity Breaks Able to maintain 8 hours of productivity. Can manage 1 hour of breaks effectively.
Responsibilities
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
