Job Description: Senior Executive - Operations (Service Contract)
Location: Bangalore, Karnataka, India (OFF BLR Embassy Tech Village Business Park)
Employment Type: Service Contract
Minimum Experience: 1 Year
Qualification: Graduation and above.
________________________________________
About the Role
We are looking for a highly motivated and detail-oriented Senior Executive - Operations to join the dynamic Operations team within the Fintech and Payments Group (FPG) at Flipkart. This role is critical in ensuring the smooth and efficient execution of day-to-day payment operations. The ideal candidate will have a strong bias for action, a deep customer focus, and proven competencies in Operations Management, Process Management, and Communication Skills.
________________________________________
About the Team
The Fintech and Payments Group (FPG) is a core part of Flipkart's growth strategy, focused on establishing a robust ecosystem in the consumer internet industry. Our mission is to make payments frictionless, enhance shopping affordability through offerings like EMI, and contribute significantly to Flipkart's profit pool. We are dedicated to enabling customers to seamlessly use digital payment instruments for their shopping needs. You will be specifically joining the Payments Biz Ops team.
________________________________________
Key Responsibilities
The Senior Executive - Operations will be responsible for, but not limited to, the following core duties:
• Operational Execution:
o Thoroughly understand and execute Standard Operating Procedures (SOPs) in detail and within stipulated timelines.
o Assure smooth process follow-up and end-to-end execution for the related Operations function.
o Payments Success Rate and Refunds handling.
o Identify and highlight any operation-related issues promptly to mitigate potential business impact.
• SLA and Target Achievement:
o Ensure all operational targets and defined Service Level Agreements (SLAs) are met.
• Data Handling and Reporting:
o Accurately maintain data and utilize data and insights to communicate effectively with leadership and stakeholders.
o Demonstrate the ability to handle large datasets, ensuring error-free validation and reconciliation on a daily basis.
• Stakeholder Management & Communication:
o Maintain seamless liaison and continuous communication with External Clients and internal teams, including Engineering, Product, Business, Finance, Legal, and Customer Support.
• Fund Flow Management:
o Ensure a daily fund flow mechanism is in place for the smooth processing of refunds and settlements.
• Continuous Improvement:
o Maintain a strong customer focus and demonstrate willingness to learn and take on new challenges.
________________________________________
Required Skills & Competencies
To succeed in this role, you should possess a strong foundation in the following areas:
• Operations Management: Proven ability to manage daily operational tasks efficiently and effectively.
• Process Management: Experience in understanding, adhering to, and improving established business processes.
• Communication Skills: Excellent written and verbal communication abilities for effective internal and external liaison and clear data reporting.
• Data Proficiency: Comfort and capability in handling, reconciling, and validating large volumes of data.
• Stakeholder Collaboration: Ability to work cross-functionally and manage communication with various departments (e.g., Tech, Finance).
Responsibilities
Job Description: Senior Executive - Operations (Service Contract)
Location: Bangalore, Karnataka, India (OFF BLR Embassy Tech Village Business Park)
Employment Type: Service Contract
Minimum Experience: 1 Year
Qualification: Graduation and above.
________________________________________
About the Role
We are looking for a highly motivated and detail-oriented Senior Executive - Operations to join the dynamic Operations team within the Fintech and Payments Group (FPG) at Flipkart. This role is critical in ensuring the smooth and efficient execution of day-to-day payment operations. The ideal candidate will have a strong bias for action, a deep customer focus, and proven competencies in Operations Management, Process Management, and Communication Skills.
________________________________________
About the Team
The Fintech and Payments Group (FPG) is a core part of Flipkart's growth strategy, focused on establishing a robust ecosystem in the consumer internet industry. Our mission is to make payments frictionless, enhance shopping affordability through offerings like EMI, and contribute significantly to Flipkart's profit pool. We are dedicated to enabling customers to seamlessly use digital payment instruments for their shopping needs. You will be specifically joining the Payments Biz Ops team.
________________________________________
Key Responsibilities
The Senior Executive - Operations will be responsible for, but not limited to, the following core duties:
• Operational Execution:
o Thoroughly understand and execute Standard Operating Procedures (SOPs) in detail and within stipulated timelines.
o Assure smooth process follow-up and end-to-end execution for the related Operations function.
o Payments Success Rate and Refunds handling.
o Identify and highlight any operation-related issues promptly to mitigate potential business impact.
• SLA and Target Achievement:
o Ensure all operational targets and defined Service Level Agreements (SLAs) are met.
• Data Handling and Reporting:
o Accurately maintain data and utilize data and insights to communicate effectively with leadership and stakeholders.
o Demonstrate the ability to handle large datasets, ensuring error-free validation and reconciliation on a daily basis.
• Stakeholder Management & Communication:
o Maintain seamless liaison and continuous communication with External Clients and internal teams, including Engineering, Product, Business, Finance, Legal, and Customer Support.
• Fund Flow Management:
o Ensure a daily fund flow mechanism is in place for the smooth processing of refunds and settlements.
• Continuous Improvement:
o Maintain a strong customer focus and demonstrate willingness to learn and take on new challenges.
________________________________________
Required Skills & Competencies
To succeed in this role, you should possess a strong foundation in the following areas:
• Operations Management: Proven ability to manage daily operational tasks efficiently and effectively.
• Process Management: Experience in understanding, adhering to, and improving established business processes.
• Communication Skills: Excellent written and verbal communication abilities for effective internal and external liaison and clear data reporting.
• Data Proficiency: Comfort and capability in handling, reconciling, and validating large volumes of data.
• Stakeholder Collaboration: Ability to work cross-functionally and manage communication with various departments (e.g., Tech, Finance).
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
. Concur expense consultant with experience in configuration and integration with Credit Card systems,
2. Someone who can also document procedures, train end users, and accounting folks for GL integration process.
3. Improve end user experience and to enable better reporting for Travel spend analysis.
4. Responsible for Setup and help maintain client Concur environment throughout the lifecycle (Setup Configuration in Test and Production)
5. Monitor Daily Job between SAP Concur and SAP Finance and correct errors (IDOC Posting)
6. Support Employee Reimbursement process via Payroll
7. Support Incidents, User access Requests and Reporting
8. Support client testing cycles, research complex customer problems, issues, and circumstances and provide recommendations, alternatives and risk assessments
9. Minimum 5+ years' relevant SAP Concur Expense implementation experience; experience with other Concur Platforms such as Invoice, Travel, and Request a plus
10. Hands-on functional configuration and design experience
11. Prior work experience in Accounting and/or Accounts Payable; knowledge of business processes around account settlement, clearing accounts etc.
12. For Concur the resource needs to be certified to get access to Concur application
Responsibilities
. Concur expense consultant with experience in configuration and integration with Credit Card systems,
2. Someone who can also document procedures, train end users, and accounting folks for GL integration process.
3. Improve end user experience and to enable better reporting for Travel spend analysis.
4. Responsible for Setup and help maintain client Concur environment throughout the lifecycle (Setup Configuration in Test and Production)
5. Monitor Daily Job between SAP Concur and SAP Finance and correct errors (IDOC Posting)
6. Support Employee Reimbursement process via Payroll
7. Support Incidents, User access Requests and Reporting
8. Support client testing cycles, research complex customer problems, issues, and circumstances and provide recommendations, alternatives and risk assessments
9. Minimum 5+ years' relevant SAP Concur Expense implementation experience; experience with other Concur Platforms such as Invoice, Travel, and Request a plus
10. Hands-on functional configuration and design experience
11. Prior work experience in Accounting and/or Accounts Payable; knowledge of business processes around account settlement, clearing accounts etc.
12. For Concur the resource needs to be certified to get access to Concur application
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
As an Application Tech Support Practitioner, you will serve as a vital link between clients and the systems or applications they utilize. Your typical day will involve engaging with clients to understand their needs, addressing their concerns, and ensuring that our systems operate seamlessly. You will leverage your communication skills to provide exceptional support, ensuring that client issues are accurately defined and resolved through a deep understanding of the products and services offered. Your commitment to quality will be evident as you work diligently to maintain the high standards expected in our operations.
Roles & Responsibilities:
- Expected to build knowledge and support the team.
- Participate in Problem Solving discussions.
- Assist in troubleshooting and resolving client issues effectively.
- Collaborate with team members to enhance service delivery and client satisfaction.
- Document client interactions and resolutions to improve future support processes.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Service Desk Management.
- Good To Have Skills: Experience with Service Desk Voice Support.
- Strong understanding of client relationship management.
- Ability to analyze and interpret client issues accurately.
- Familiarity with ticketing systems and support tools.
Additional Information:
- The candidate should have minimum 0-2 years of experience in Service Desk Management.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.
Responsibilities
As an Application Tech Support Practitioner, you will serve as a vital link between clients and the systems or applications they utilize. Your typical day will involve engaging with clients to understand their needs, addressing their concerns, and ensuring that our systems operate seamlessly. You will leverage your communication skills to provide exceptional support, ensuring that client issues are accurately defined and resolved through a deep understanding of the products and services offered. Your commitment to quality will be evident as you work diligently to maintain the high standards expected in our operations.
Roles & Responsibilities:
- Expected to build knowledge and support the team.
- Participate in Problem Solving discussions.
- Assist in troubleshooting and resolving client issues effectively.
- Collaborate with team members to enhance service delivery and client satisfaction.
- Document client interactions and resolutions to improve future support processes.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Service Desk Management.
- Good To Have Skills: Experience with Service Desk Voice Support.
- Strong understanding of client relationship management.
- Ability to analyze and interpret client issues accurately.
- Familiarity with ticketing systems and support tools.
Additional Information:
- The candidate should have minimum 0-2 years of experience in Service Desk Management.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.
Salary : Rs. 0.0 - Rs. 30,000.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Responsibilities:
Works closely with visual designers, functional/business analysts, developers, stakeholders, and content strategists to translate business and product requirements into an engaging and appealing user experience
Follows a human-centred approach by considering qualitative and quantitative research and metrics to affect key decisions and enhance the user experience: competitive analysis, customer feedback, site analytics, and user research findings
Creates extremely detailed user flows, journey mapping, wireframes, etc. based on requirements from stakeholders, and communicates UX clearly to relevant teams.
Captures all states, edge-cases, “unhappy paths” and path logic for visual UI design and web development teams to build out.
They should be comfortable with an agile approach to design, with an emphasis on user testing and rapid iteration
Actively contributes to design system growth based on use cases
Champions the customer experience and promotes usability best practices
Qualifications & Skills:
Undergraduate qualification - Interaction Design, HCI, Communications or equivalent degree preferred
Online portfolio or work samples demonstrating a variety of user-centred design solutions – with proven experience of delivering high quality design across large scale, data driven digital experiences
Proficiency in a variety of prototyping and design tools, with a particular focus on expertise in Figma. Experience in building and using design systems is essential. Sketch, Axure, Adobe Suite etc also of interest.
5+ years of UX experience in user-centred design methods and techniques to create viable solutions across screen sizes and devices
Development and implementation of design patterns, branding guidelines and standards
A strong interest in exploring and experimenting with AI-powered design tools to improve workflow efficiency and design processes.
Fluency in best practices for user experience design, and strong understanding of usability principles and techniques.
A strong interest in exploring and experimenting with AI-powered design tools to improve workflow efficiency and design processes.
Strong conceptual thinking with an ability to understand user needs, motivations and behaviours and translate them into actionable deliverables.
Preferred Skills:
Financial/Futures industry experience is a plus
Experience in working on a globally dispersed team
Responsibilities
Responsibilities:
Works closely with visual designers, functional/business analysts, developers, stakeholders, and content strategists to translate business and product requirements into an engaging and appealing user experience
Follows a human-centred approach by considering qualitative and quantitative research and metrics to affect key decisions and enhance the user experience: competitive analysis, customer feedback, site analytics, and user research findings
Creates extremely detailed user flows, journey mapping, wireframes, etc. based on requirements from stakeholders, and communicates UX clearly to relevant teams.
Captures all states, edge-cases, “unhappy paths” and path logic for visual UI design and web development teams to build out.
They should be comfortable with an agile approach to design, with an emphasis on user testing and rapid iteration
Actively contributes to design system growth based on use cases
Champions the customer experience and promotes usability best practices
Qualifications & Skills:
Undergraduate qualification - Interaction Design, HCI, Communications or equivalent degree preferred
Online portfolio or work samples demonstrating a variety of user-centred design solutions – with proven experience of delivering high quality design across large scale, data driven digital experiences
Proficiency in a variety of prototyping and design tools, with a particular focus on expertise in Figma. Experience in building and using design systems is essential. Sketch, Axure, Adobe Suite etc also of interest.
5+ years of UX experience in user-centred design methods and techniques to create viable solutions across screen sizes and devices
Development and implementation of design patterns, branding guidelines and standards
A strong interest in exploring and experimenting with AI-powered design tools to improve workflow efficiency and design processes.
Fluency in best practices for user experience design, and strong understanding of usability principles and techniques.
A strong interest in exploring and experimenting with AI-powered design tools to improve workflow efficiency and design processes.
Strong conceptual thinking with an ability to understand user needs, motivations and behaviours and translate them into actionable deliverables.
Preferred Skills:
Financial/Futures industry experience is a plus
Experience in working on a globally dispersed team
Salary : Rs. 10,00,000.0 - Rs. 28,00,000.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure that application development aligns with business objectives, overseeing project timelines, and facilitating communication among stakeholders to drive project success. You will also engage in problem-solving activities, providing guidance and support to your team while ensuring that best practices are followed throughout the development process. Your role will be pivotal in shaping the direction of application projects and ensuring that they meet the needs of the organization and its clients. Roles & Responsibilities: - Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate training and development opportunities for team members to enhance their skills.- Monitor project progress and implement necessary adjustments to ensure timely delivery. Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft Azure Databricks.- Good To Have Skills: Experience with cloud computing platforms.- Strong understanding of application development methodologies.- Experience in managing cross-functional teams.- Familiarity with Agile and DevOps practices. Additional Information: - The candidate should have minimum 5 years of experience in Microsoft Azure Databricks.- This position is based at our Hyderabad office.- A 15 years full time education is required.
Responsibilities
As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure that application development aligns with business objectives, overseeing project timelines, and facilitating communication among stakeholders to drive project success. You will also engage in problem-solving activities, providing guidance and support to your team while ensuring that best practices are followed throughout the development process. Your role will be pivotal in shaping the direction of application projects and ensuring that they meet the needs of the organization and its clients. Roles & Responsibilities: - Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate training and development opportunities for team members to enhance their skills.- Monitor project progress and implement necessary adjustments to ensure timely delivery. Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft Azure Databricks.- Good To Have Skills: Experience with cloud computing platforms.- Strong understanding of application development methodologies.- Experience in managing cross-functional teams.- Familiarity with Agile and DevOps practices. Additional Information: - The candidate should have minimum 5 years of experience in Microsoft Azure Databricks.- This position is based at our Hyderabad office.- A 15 years full time education is required.
Salary : Rs. 0.0 - Rs. 18,00,000.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
