Lead System Engineer - Azure/Citrix (L3) - (25000QAY)
Missions
L3 Engineer is responsible for L3 level management of Azure Virtual Desktop Infra, Development, Citrix XenApp, XenDesktop, NetScaler, Ivanti User Workspace Manager, Windows Server, Incident tickets, Zabbix alerts, Queue Monitoring and Infra alerts. Engineer should be able to Perform and manage routine maintenance tasks on all Azure & Citrix services in accordance with best practice. Engineer should have good knowledge in scripting and should be able to automate reoccurring manual tasks. Engineer should be conducting and participating in continues improvement programs, Incident conf calls, Incident root cause analysis. He/She will be part of Oncall schedule which are rotational basis weekly.
Profile
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• Design, Install, monitor, and provide support of all functions of Citrix Systems and required associated infrastructure.
• Maintenance and advance troubleshooting of Citrix Virtual Apps and desktops, XenApp, XenDesktop, NetScaler, MCS, UPM, SF.
• Advance Knowledge and hands-on experience of Citrix farm management, Session management, printer management, Application publishing/ decommissioning in Citrix farm, Log monitoring/maintenance.
• Good knowledge on Windows Active Directory, Terminal Server (RDS), DNS, DHCP and Windows 10, 11, Windows server 2016, 2019,2022.
• Perform regular Citrix server monitoring, health checks, maintenance to ensure the environment is stable and available for users.
• Managing & Troubleshooting NetScaler Issue, Firmware upgrade, Certificate update & creating/managing Load balancing virtual servers.
• Good exposure on VMware/Nutanix/Hyper-V/ XenServer hypervisors, functionality, and integration with Citrix Infra.
• Evaluate, Manage, coordinate, implement Citrix environment deployments, upgrades, and patches on servers.
• Manage P0, P1 and P2 tickets autonomously and provide quick solution to incidents.
• Responsible for providing inputs and work on problem management to find root cause.
• Good Understanding in User profile management, Ivanti products and services.
• Experience in Citrix & Windows patch deployment.
• Understanding and usage of SCCM tool for deployment.
• Helping / Supporting L1/L2 team members to resolve user incidents and requests.
• Work on Incidents, Requests, Problems and Change management.
• Manage and make sure we archive SLAs.
• Conduct CIP plans to improve infrastructure stability and reduce incidents.
• Provide required inputs to stakeholders involved in case of critical incidents like outages.
• Raise, plan, write steps to implement changes.
• Ensure ITIL compliance for all incidents and service calls.
• Ensure KPI compliance for all incidents and service calls.
• Adhere to documented notification and escalation process.
• Communicate to the customer while responding to a case and after resolution of the case.
• Participate in regular reviews with the team leads.
• Create and update documentation.
• Good knowledge on supporting tools like SCOM, BEM, Zabbix, Director and other monitoring tools.
• Administration of Ivanti User Workspace Manager.
• Strong multi-tasking and organizational skills; Ability to prioritize simultaneous high visibility customer and internal escalations.
• Engineer should have minimum knowledge in scripting and should be able to automate reoccurring manual tasks.
Involved in Public Cloud VDI Topics and Public Cloud Published Apps, DevOps Role will be as below:
• Code maintenance and evolution of infra as code.
• Manage terraform code which integrates the different infrastructures for Crisis virtual Desktop or Crisis critical published app)
• Make code and architecture evolutions (module enhancements, Azure behaviour change management, etc.)
• Maintain modules parameters
• Document code to allow its exploitation. (i.e., indication of how to specify the parameters…)
• Implement automation (auto build of vms, power management)
• To mid-term, develop a GUI to handle terraform parameter integration the easy way (as in mps or VDI creation tool for example)
• Take functional topics and see how to address them (as code or other ways) example: logging
Responsibilities
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Role Category :Programming & Design
Role :Lead System Engineer - Azure/Citrix (L3) - (25000QAY)
Skill: Experience in Human Resources, Good Communication Skills, Good MS office Skills
JD :
• Act as the primary point of contact for stakeholders regarding all aspects of contingent workforce (CW) operations.
• Managing end to end Onboarding, renewal and offboarding process for third party contingent Workforce.
• SoW /Addendum creation.
• Managing business and stakeholders.
• Ensuring all Onboarding, renewal and offboarding process for third party contingent Workforce is done on timely basis.
• Compliant with the process.
• Ensuring meeting KPI’s/SLA on timely basis.
Responsibilities
Skill: Experience in Human Resources, Good Communication Skills, Good MS office Skills
JD :
• Act as the primary point of contact for stakeholders regarding all aspects of contingent workforce (CW) operations.
• Managing end to end Onboarding, renewal and offboarding process for third party contingent Workforce.
• SoW /Addendum creation.
• Managing business and stakeholders.
• Ensuring all Onboarding, renewal and offboarding process for third party contingent Workforce is done on timely basis.
• Compliant with the process.
• Ensuring meeting KPI’s/SLA on timely basis.
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Description:
Skilled and experienced ServiceNow professional with a scripting and GRC modules. The ideal candidate will have a solid understanding of agile methodologies and excellent documentation skills.
Key Requirements:
Minimum 3+ years of experience in the IT industry.
At least 3+ years of hands-on experience with ServiceNow.
Good Experience of GRC (Governance, Risk, and Compliance) processes and terminology.
Proficiency in ServiceNow scripting and workflow development.
Familiarity with the Agile framework and methodologies.
Experience in creating and maintaining knowledge articles.
Strong documentation skills for technical and process documentation.
Experience with Service Portal and Workspace is a plus.
Additional Skills:
Knowledge of Security Incident Response and Vulnerability Response modules is an added advantage
Responsibilities
Description:
Skilled and experienced ServiceNow professional with a scripting and GRC modules. The ideal candidate will have a solid understanding of agile methodologies and excellent documentation skills.
Key Requirements:
Minimum 3+ years of experience in the IT industry.
At least 3+ years of hands-on experience with ServiceNow.
Good Experience of GRC (Governance, Risk, and Compliance) processes and terminology.
Proficiency in ServiceNow scripting and workflow development.
Familiarity with the Agile framework and methodologies.
Experience in creating and maintaining knowledge articles.
Strong documentation skills for technical and process documentation.
Experience with Service Portal and Workspace is a plus.
Additional Skills:
Knowledge of Security Incident Response and Vulnerability Response modules is an added advantage
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
DevOps & CI/CD :
Jenkins
GitHub
CI/CD Pipeline Design
Release Management
Build & Repository Management
Gradle
Maven
JFrog Artifactory
Quality & Security
SonarQube
Black Duck
DevSecOps Practices
Vulnerability Management
Scripting & Automation :
PowerShell
Bash/Shell Scripting
Python
Required Experience :
6+ years of experience in DevOps Engineering and CI/CD implementation.
Strong experience in build automation, release engineering, and deployment management.
Experience implementing enterprise DevOps and DevSecOps practices.
Proven track record of automating software delivery pipelines and reducing deployment lead times.
Experience supporting production environments with high availability requirements.
Continuous Integration and Continuous Deployment (CI/CD) - Establish CI/CD pipelines to automate the testing and deployment of applications, ensuring that new code changes are reliably integrated and delivered to production environments.
Implement processes for monitoring and logging the performance of applications and infrastructure, enabling proactive identification and resolution of issues.
Incorporate security practices into the DevOps pipeline, ensuring that security considerations are integrated from the beginning and throughout the lifecycle of application development and deployment, promote separation of duties between developer and promotion to production.
Responsibilities
DevOps & CI/CD :
Jenkins
GitHub
CI/CD Pipeline Design
Release Management
Build & Repository Management
Gradle
Maven
JFrog Artifactory
Quality & Security
SonarQube
Black Duck
DevSecOps Practices
Vulnerability Management
Scripting & Automation :
PowerShell
Bash/Shell Scripting
Python
Required Experience :
6+ years of experience in DevOps Engineering and CI/CD implementation.
Strong experience in build automation, release engineering, and deployment management.
Experience implementing enterprise DevOps and DevSecOps practices.
Proven track record of automating software delivery pipelines and reducing deployment lead times.
Experience supporting production environments with high availability requirements.
Continuous Integration and Continuous Deployment (CI/CD) - Establish CI/CD pipelines to automate the testing and deployment of applications, ensuring that new code changes are reliably integrated and delivered to production environments.
Implement processes for monitoring and logging the performance of applications and infrastructure, enabling proactive identification and resolution of issues.
Incorporate security practices into the DevOps pipeline, ensuring that security considerations are integrated from the beginning and throughout the lifecycle of application development and deployment, promote separation of duties between developer and promotion to production.
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
