As an Application Tech Support Practitioner, you will serve as a vital link between clients and the systems or applications they utilize. Your typical day will involve engaging with clients to understand their needs, addressing their concerns, and ensuring that our systems operate seamlessly. You will leverage your communication skills to provide exceptional support, ensuring that any issues are accurately defined and resolved through a thorough understanding of the product. Your commitment to quality will be evident as you work diligently to maintain the high standards of our world-class systems. Roles & Responsibilities: - Expected to build knowledge and support the team.- Participate in Problem Solving discussions.- Assist in troubleshooting and resolving client issues effectively.- Document and track client interactions to ensure a comprehensive understanding of their needs.- Collaborate with team members to enhance service delivery and improve client satisfaction. Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft Windows Desktop Management.- Good To Have Skills: Experience with remote desktop support tools.- Familiarity with system configuration and troubleshooting.- Understanding of network connectivity and basic networking concepts.- Ability to communicate technical information clearly to non-technical users. Additional Information: - The candidate should have minimum 0-2 years of experience in Microsoft Windows Desktop Management.- This position is based at our Bengaluru office.- A 15 years full time education is required.
Responsibilities
As an Application Tech Support Practitioner, you will serve as a vital link between clients and the systems or applications they utilize. Your typical day will involve engaging with clients to understand their needs, addressing their concerns, and ensuring that our systems operate seamlessly. You will leverage your communication skills to provide exceptional support, ensuring that any issues are accurately defined and resolved through a thorough understanding of the product. Your commitment to quality will be evident as you work diligently to maintain the high standards of our world-class systems. Roles & Responsibilities: - Expected to build knowledge and support the team.- Participate in Problem Solving discussions.- Assist in troubleshooting and resolving client issues effectively.- Document and track client interactions to ensure a comprehensive understanding of their needs.- Collaborate with team members to enhance service delivery and improve client satisfaction. Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft Windows Desktop Management.- Good To Have Skills: Experience with remote desktop support tools.- Familiarity with system configuration and troubleshooting.- Understanding of network connectivity and basic networking concepts.- Ability to communicate technical information clearly to non-technical users. Additional Information: - The candidate should have minimum 0-2 years of experience in Microsoft Windows Desktop Management.- This position is based at our Bengaluru office.- A 15 years full time education is required.
Salary : Rs. 0.0 - Rs. 30,000.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
