Specialist Systems Engineer - MOM - (2600078A)
Missions
4-6 years experience in IT infrastructure related field, preferably within an outsourcing or managed services environment.
· Experience in Sterling file gateway (SFG).
· Experience in Sterling Integrator
· Experience in IBM Connect Express
· Experience in IBM Connect Direct
· Experience working in Production support.
· Experience in Unix/Linux.
· Experience in Business process creation and maintenance.
· Experience in Protocols: SFTP, FTP, FTPs ,HTTPS, S3, Pesit(good to have).
· Must be having skills in certificate renewals.
· Must have participated in Disaster Recovery for the applications.
Profile
Functional Skills -
Messaging & File Transfer team member is responsible for managing services on Messaging and file transfer technologies
Effective and efficient management of MTS services to the end users and application teams.
Manage a highly skilled team (multi skilled), Onboard skilled resources for the user support
Manage projects, cost control, budgets and ensure optimization
Good understanding of automation and its best practices
Should be capable of handling critical escalations and ensure towards resolution
Should be skilled to work independently, propose ideas and work globally
Should be comfortable working in highly challenging and stressful environment
Good knowledge on Infra management and it best practices (availability, service quality and legacy management)
Good Knowledge on Incident, Change, Request and Release Management
Good understanding of Vulnerability management
Good Understanding of Asset, license and Capacity Management
Good Understanding of Resiliency, DR Process and BCP
Good Knowledge in managing projects, reporting, timelines and publishing dashboards
Ensure resiliency tests/exercises are performed as per the recommendations.
Participation is must to support application when there applicative DRs.
Flexible to handle weekend activities as per requirements
Desirable Skills
ITIL V3 knowledge, Agile Certifications
Unde
Shell Scripting
Responsibilities
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Role Category :Programming & Design
Role :Specialist Systems Engineer - MOM - (2600078A)
• Customization & Development: Configure, develop, and customize Dynamics 365 CRM (Customer Engagement) or ERP (Finance & Operations/Supply Chain) using C#, .NET, and JavaScript.
• Integration & Plugins: Build complex integrations between Dynamics 365 and external systems, including Azure Logic Apps/Functions and API integrations. Develop plugins and workflows for business process automation.
• Power Platform: Develop model-driven apps, canvas apps, and automated workflows using Power Automate and Dataverse.
• Solution Management: Manage solutions through development, testing, and deployment to production environments.
• Technical Documentation: Create and maintain technical documentation, including design specifications, workflows, and user guides.
• Support & Optimization: Troubleshoot system issues, optimize code for performance, and maintain existing system functionality.
Required Technical Skills
• Languages: Expert knowledge of C#, .NET, and JavaScript.
• Dynamics 365: Hands-on experience with Microsoft Dynamics 365 Customer Engagement (CRM) or Finance & Operations (ERP), including Dataverse, and SDK.
• Platform Tools: Strong proficiency in Power Apps, Power Automate, and PCF (PowerApps Component Framework) controls.
• Database: Proficient in SQL Server and data modeling.
• Tools: Experience with Azure DevOps, CI/CD pipelines, and version control tools like GIT.
Personal and Organizational Skills
• Proactive and Initiative-Driven: Self-motivated with a go-getter attitude, capable of solving complex problems.
• Collaborative: Ability to work effectively with QA, product managers, and cross-functional teams. Candidate should be a team player.
• Fast Learner: Eager to adapt to new technologies and project requirements.
• Good Communicator: Excellent verbal and written communication skills.
• Independent: Capable of managing tasks with minimal supervision.
• Documentation: Adept at creating architectural diagrams, maintaining detailed documentation in confluence.
Responsibilities
• Customization & Development: Configure, develop, and customize Dynamics 365 CRM (Customer Engagement) or ERP (Finance & Operations/Supply Chain) using C#, .NET, and JavaScript.
• Integration & Plugins: Build complex integrations between Dynamics 365 and external systems, including Azure Logic Apps/Functions and API integrations. Develop plugins and workflows for business process automation.
• Power Platform: Develop model-driven apps, canvas apps, and automated workflows using Power Automate and Dataverse.
• Solution Management: Manage solutions through development, testing, and deployment to production environments.
• Technical Documentation: Create and maintain technical documentation, including design specifications, workflows, and user guides.
• Support & Optimization: Troubleshoot system issues, optimize code for performance, and maintain existing system functionality.
Required Technical Skills
• Languages: Expert knowledge of C#, .NET, and JavaScript.
• Dynamics 365: Hands-on experience with Microsoft Dynamics 365 Customer Engagement (CRM) or Finance & Operations (ERP), including Dataverse, and SDK.
• Platform Tools: Strong proficiency in Power Apps, Power Automate, and PCF (PowerApps Component Framework) controls.
• Database: Proficient in SQL Server and data modeling.
• Tools: Experience with Azure DevOps, CI/CD pipelines, and version control tools like GIT.
Personal and Organizational Skills
• Proactive and Initiative-Driven: Self-motivated with a go-getter attitude, capable of solving complex problems.
• Collaborative: Ability to work effectively with QA, product managers, and cross-functional teams. Candidate should be a team player.
• Fast Learner: Eager to adapt to new technologies and project requirements.
• Good Communicator: Excellent verbal and written communication skills.
• Independent: Capable of managing tasks with minimal supervision.
• Documentation: Adept at creating architectural diagrams, maintaining detailed documentation in confluence.
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Role Descriptions: Define and implement IT Asset Management policies and governance frameworks. Manage the lifecycle of hardware| software| and digital assets. Ensure compliance with software licenses and conduct periodic audits. Own and manage the Configuration Management process and maintain CMDB accuracy. Lead and mentor teams while driving continuous service improvement initiatives.Key ResponsibilitiesIT Asset Management Define and implement IT Asset Management policies| processes| and governanceframeworks. Manage the complete lifecycle of hardware| software| cloud| and digital assets. Maintain accurate asset inventories across on-premises| cloud| and hybrid environments. Track asset procurement| deployment| utilization| refresh| and retirement. Ensure software license compliance and optimize software usage and costs. Conduct periodic asset audits and reconciliations. Collaborate with Procurement| Finance| Security| and Operations teams. Drive asset cost optimization initiatives and identify savings opportunities. Prepare asset-related reports| compliance metrics| and executive dashboards.CMDB & Configuration Management Own and manage the Configuration Management process and CMDB strategy. Establish and maintain CMDB governance| standards| and policies. Ensure accuracy| completeness| and integrity of Configuration Items (CIs). Maintain CI relationships and service mappings. Implement and manage Discovery and Service Mapping solutions. Monitor CMDB health and data quality through KPIs and compliance reports. Conduct regular CMDB audits| certifications| and reconciliation activities. Support impact analysis for Change| Incident| Problem| and Risk Management processes. Lead CMDB enhancements and automation initiatives.Process Governance & Compliance Ensure alignment with ITIL best practices. Define data ownership and accountability across technology domains. Support regulatory| security| and internal audit requirements. Establish controls to maintain asset and configuration data accuracy. Conduct governance reviews and process maturity assessments.Leadership & Stakeholder Management Lead and mentor Asset Management and CMDB teams. Manage relationships with business stakeholders and technology owners. Drive continuous service improvement initiatives. Present operational metrics and strategic recommendations to leadership. Coordinate with vendors and managed service providers.Required SkillsTechnical Skills Strong expertise in IT Asset Management (ITAM) and Configuration Management. Hands-on experience with:o ServiceNow ITAM & CMDBo ServiceNow Discoveryo Service Mappingo Asset Lifecycle Management Knowledge of:o Azure| AWS| and Hybrid Cloud environmentso Servers| Networks| Storage| Databases| and Applicationso Software Asset Management (SAM)o Discovery and inventory toolso Data governance and reconciliation methodologies Experience with integrations| APIs| and automation workflows.Fun
Essential Skills: Experience with software asset management tools is beneficial. Familiarity with data governance methodologies is a plus. Certifications such as ITIL Foundation or ServiceNow Certified System Administrator are advantageous. Project management experience is also desirable. Knowledge of automation workflows can enhance the candidates profile.Strong expertise in IT Asset Management and Configuration Management is essential. Hands-on experience with ServiceNow ITAM & CMDB is required. Knowledge of cloud environments like Azure and AWS is crucial. Excellent analytical and reporting capabilities are necessary for this role. Strong communication and leadership abilities are also a mus
Responsibilities
Role Descriptions: Define and implement IT Asset Management policies and governance frameworks. Manage the lifecycle of hardware| software| and digital assets. Ensure compliance with software licenses and conduct periodic audits. Own and manage the Configuration Management process and maintain CMDB accuracy. Lead and mentor teams while driving continuous service improvement initiatives.Key ResponsibilitiesIT Asset Management Define and implement IT Asset Management policies| processes| and governanceframeworks. Manage the complete lifecycle of hardware| software| cloud| and digital assets. Maintain accurate asset inventories across on-premises| cloud| and hybrid environments. Track asset procurement| deployment| utilization| refresh| and retirement. Ensure software license compliance and optimize software usage and costs. Conduct periodic asset audits and reconciliations. Collaborate with Procurement| Finance| Security| and Operations teams. Drive asset cost optimization initiatives and identify savings opportunities. Prepare asset-related reports| compliance metrics| and executive dashboards.CMDB & Configuration Management Own and manage the Configuration Management process and CMDB strategy. Establish and maintain CMDB governance| standards| and policies. Ensure accuracy| completeness| and integrity of Configuration Items (CIs). Maintain CI relationships and service mappings. Implement and manage Discovery and Service Mapping solutions. Monitor CMDB health and data quality through KPIs and compliance reports. Conduct regular CMDB audits| certifications| and reconciliation activities. Support impact analysis for Change| Incident| Problem| and Risk Management processes. Lead CMDB enhancements and automation initiatives.Process Governance & Compliance Ensure alignment with ITIL best practices. Define data ownership and accountability across technology domains. Support regulatory| security| and internal audit requirements. Establish controls to maintain asset and configuration data accuracy. Conduct governance reviews and process maturity assessments.Leadership & Stakeholder Management Lead and mentor Asset Management and CMDB teams. Manage relationships with business stakeholders and technology owners. Drive continuous service improvement initiatives. Present operational metrics and strategic recommendations to leadership. Coordinate with vendors and managed service providers.Required SkillsTechnical Skills Strong expertise in IT Asset Management (ITAM) and Configuration Management. Hands-on experience with:o ServiceNow ITAM & CMDBo ServiceNow Discoveryo Service Mappingo Asset Lifecycle Management Knowledge of:o Azure| AWS| and Hybrid Cloud environmentso Servers| Networks| Storage| Databases| and Applicationso Software Asset Management (SAM)o Discovery and inventory toolso Data governance and reconciliation methodologies Experience with integrations| APIs| and automation workflows.Fun
Essential Skills: Experience with software asset management tools is beneficial. Familiarity with data governance methodologies is a plus. Certifications such as ITIL Foundation or ServiceNow Certified System Administrator are advantageous. Project management experience is also desirable. Knowledge of automation workflows can enhance the candidates profile.Strong expertise in IT Asset Management and Configuration Management is essential. Hands-on experience with ServiceNow ITAM & CMDB is required. Knowledge of cloud environments like Azure and AWS is crucial. Excellent analytical and reporting capabilities are necessary for this role. Strong communication and leadership abilities are also a mus
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Role Category :Programming & Design
Role :Software Asset Management - ITAM~HP NonStop Configuration & Support~ServiceNow
Role Descriptions:
Essential Skills: Field service engineer
Skills: Field Expansion
Experience Required: 6-8
Location: Bangalore
Skills: Desktop Management - Infrastructure Services (IS) (L2)
Role Descriptions: Providing customer break fix support including off office hours and weekends for designated Equipments and IT infrastructure in building and other connected sites (spokedispatchData centers)Nearby and should be ready to work in general shift. Handling Clients in the Smart Spot and provide End to End Support in co-ordination with other domains. Maintains| analyzes| troubleshoots| and repairs laptops desktops and other IT infra hardware and computer peripherals. Assets installation movement in the user desk. ( Monitor| Docking Station Keyboard Etc)Inspect and Clean laptop Accessories before assigning to other clients.Documents| maintains| upgrades| or replaces hardware and software systems. Communicating clearly in written and verbal formWork on the ticketsWork orders assigned in the ticketing tool and resolve them as per SLA. Completing all administrative tasks associated with each call Responsible for control and return of assets and inventory. VIP| Executive| traders support.Video conferencing support.Provide local smart hand support (physical assistance) to other domain teams when required.Support for New device installations and life cycling of device activities.
Essential Skills: Field Services Engineer
Skills: Network Wireless Engineer (Cisco)
Experience Required: 4-8
Required Information Details
1 Role Network Wireless Engineer (Cisco)
2 Required Technical Skill Set Cisco WLAN
3 No. of Requirements 2
4 Desired Experience Range 4 - 8 Yrs
5 Location of Requirement Hyderabad, India
Desired Competencies (Technical/Behavioral Competency)
Must-Have
1. Hands-on experience with the configuration, implementation and troubleshooting of
a. Cisco Wireless LAN Controller (WLC) and Access Points (APs).
b. Cisco Prime Infrastructure / DNA Center
c. Cisco ISE, RADIUS/AAA, 802.1X authentication
2. Good understanding of:
a. Wi-Fi standards (802.11 a/b/g/n/ac/ax)
b. RF fundamentals, modulation, interference, roaming
c. Wireless security (WPA2/WPA3, 802.1X, EAP types)
d. Site survey tools like Ekahau, AirMagnet.
3. Handle L2 wireless incidents, service requests, and user connectivity issues.
4. Troubleshoot access point (AP) registration, client association, roaming, and authentication problems.
5. Perform basic configuration changes on Cisco WLCs (AireOS / 9800 series) under guidance.
6. Monitor wireless performance, alarms, and AP/WLC health through tools like Prime/DNAC.
7. Assist with RF checks, channel/power adjustments, and coverage validations.
8. Support onboarding of new APs, SSID updates, and floor map changes.
9. Document resolutions, update SOPs, and provide inputs for knowledge base articles.
10. Work closely with L3 teams for escalations and deeper RCA.
11. Should be ready to work in 24X7 Shifts.
Good-To-Have 1. Good Knowledge & Hands on experience on Cisco WLCs.
2. Familiarity with DNAC, Cisco Prime Infrastructure, and basic spectrum analysis.
3. Understanding of VLANs, routing basics, and network troubleshooting tools.
4. ITIL Certification.
5. Technical Certifications such as Cisco CCNA Wireless.
6. Analytical and problem-solving abilities.
7. Good communication and documentation skills.
SN Role descriptions / Expectations from the Role
1 Handle L2 wireless incidents, service requests, and user connectivity issues.
2 Troubleshoot access point (AP) registration, client association, roaming, and authentication problems.
3 Perform basic configuration changes on Cisco WLCs (AireOS / 9800 series) under guidance.
4 Work with security teams for 802.1X, ISE, and wireless authentication issues.
5 Perform root cause analysis (RCA) and implement long-term fixes.
6 Maintain documentation, standards, and provide guidance to L1/L2 teams.
7 Coordinate with vendors (Cisco TAC) for advanced support.
Role Descriptions: 1.Strong network administration and troubleshooting skills.2.Good Understanding and troubleshooting skills of TCPIP| Switching Routing protocols| MPLS| Load balancing 3.Knowledge and experience in STP| VTP| HSRP| VLAN| QoS and other switching technologies4.Good Knowledge and experience on Cisco Wireless Controllers.5.Basic exposure to firewalls (Cisco ASA Palo Alto Checkpoint).6.Excellent analytical and organizational skills and the ability to work with multiple geographically dispersed teams7.Excellent listening skills ability to communicate clearly and fluently in English 8.Flexibility to work in shifts for 24x7 support9.Strong team player with a constructive perspective and commitment to the success of the business10.Ability to work on multiple concurrent tasks with conflicting priorities11.Product knowledgeoRouting Protocols| especially MPLS| BGP| EIGRPoCisco Routers -- 7200| 3800| 3600| 2800| 2900| 881oFirewalls -- Cisco ASA5550| Checkpoint| Palo AltooLoad Balancers F5oSwitches -- Nexus 9K7K5K2K| Cisco 93006500450037502960| Juniper switchesoWLAN Wireless LAN Controllers| WCS| Cisco WLAN ControllersoZscaler (ZIA)oSD-WANoCisco ACI using Spine-Leaf
Essential Skills: Network Switching(LAN Technology)
Responsibilities
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
