| ServiceNow HAM, Discovery & ITOM | Gurugram
Job Title: ServiceNow ITOM/HAM/SAM Specialist (6+ Years Experience)
Location: Gurgaon (Offices
About the Role:
We are seeking a highly skilled and experienced ServiceNow ITOM/HAM/SAM Specialist with over 6 years of hands-on experience in implementing, configuring, and managing IT Operation Management, Hardware Asset Management (HAM), and Software Asset Management (SAM) modules in ServiceNow. The ideal candidate will have strong knowledge of CMDB, Discovery, lifecycle automation, platform scripting, and integrations. You will play a critical role in optimizing IT asset management processes and enabling seamless IT operations via ServiceNow.
---
Key Responsibilities:
· Lead ServiceNow ITOM implementations focusing on Discovery Setup, configuration of discovery schedules, troubleshooting discovery issues, and designing/distributing patterns for accurate data collection.
· Configure, customize, and maintain Hardware Asset Management (HAM) module, including asset lifecycle automation, asset procurement, inventory management, reconciliation, retirement, and audits.
· Implement and manage Software Asset Management (SAM) processes ensuring compliance, software usage tracking, license management, and lifecycle automation.
· Develop, maintain, and optimize CMDB, aligning with Common Service Data Model (CSDM) standards to ensure accurate and trusted configuration data.
· Design and maintain dynamic dashboards and reports related to ITOM, HAM, and SAM for stakeholders and management.
· Extensive platform scripting expertise using Business Rules, Client Scripts, GlideAjax, Scheduled Jobs, and UI policies for automation and enhancing workflows.
· Integrate ServiceNow ITOM, HAM, and SAM modules with third-party systems via REST/SOAP APIs, Connectors, and Webhooks for seamless data exchange.
· Troubleshoot, debug, and resolve issues related to ITOM, HAM, SAM, CMDB, and integrations.
· Strong understanding and alignment with ITSM processes such as Incident, Change, and Problem Management to ensure smooth workflow integration.
· Collaborate with cross-functional teams including IT, Security, Procurement, and Finance to improve asset and operation management processes.
· Provide technical guidance, best practices, and mentor junior team members.
---
Required Skills & Qualifications:
· Minimum 6+ years of experience working primarily on ServiceNow ITOM, HAM, and SAM modules.
· Proven hands-on experience with Discovery configuration, scheduling, troubleshooting, and pattern design.
· Solid understanding and experience managing Hardware Asset Management (HAM) and Software Asset Management (SAM) processes in ServiceNow.
· In-depth knowledge of CMDB management and familiarity with CSDM framework.
· Strong scripting skills in JavaScript for ServiceNow platform: Business Rules, Client Scripts, GlideAjax, UI policies, and Scheduled Jobs.
· Experience integrating ServiceNow with external systems using REST APIs, SOAP, IntegrationHub Connectors, and Webhooks.
· Familiarity with ITSM processes (Incident, Change, Problem) and ServiceNow ITSM modules.
· Strong analytical and problem-solving skills with the ability to troubleshoot complex platform and integration problems.
· Excellent communication and stakeholder management abilities.
· Ability to work independently and in a team, managing multiple priorities.
---
Following certifications are Preferred:
· ServiceNow Certified Implementation Specialist – Discovery
· ServiceNow Certified Implementation Specialist – Hardware Asset Management (HAM)
· ServiceNow Certified Implementation Specialist – Software Asset Management (SAM)
· ITIL Foundation Certification (advantageous)
---
Additional Competencies:
· Experience with Automation using Flow Designer and IntegrationHub.
· Knowledge of SCCM or other asset discovery tools integration.
· Understanding of Cloud Asset Management (cloud subscriptions, SaaS) is a plus.
· Exposure to Agile Development Methodologies.
Responsibilities
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Fullstack Developer
3-6 years
16 lacs
Description
The ideal candidate will have a strong background in Java, Springboot, Microservices, as well as proficiency in Angular/React, Node.js, TypeScript and Stencil JS.
Experience:
• 4+ years of professional experience in full stack development.
• Proven experience with Java, Springboot, and Microservices.
• Strong proficiency in Angular and React for frontend development.
• Experience with Node.js and TypeScript.
• Familiarity with Stencil JS for creating web components.
Skills:
• Solid understanding of software development principles and practices.
• Experience with version control systems (e.g., Git).
• Knowledge of cloud platforms ( Azure) is a plus.
• Strong problem-solving skills and attention to detail.
• Excellent communication and teamwork skills.
Key Responsibilities:
• Backend Development:
o Design, develop, and maintain robust, scalable, and secure backend services using Java and Springboot.
o Implement microservices architecture to ensure modularity and scalability of applications.
o Collaborate with the team to define and implement RESTful APIs.
• Frontend Development:
o Develop responsive and interactive user interfaces using Angular and React.
o Ensure cross-browser compatibility and responsiveness of web applications.
o Utilize Node.js for server-side scripting and TypeScript for type-safe JavaScript development.
• Web Components:
o Create reusable web components using Stencil JS to enhance code reusability and maintainability.
o Ensure components are well-documented and follow best practices.
Responsibilities
Fullstack Developer
3-6 years
16 lacs
Description
The ideal candidate will have a strong background in Java, Springboot, Microservices, as well as proficiency in Angular/React, Node.js, TypeScript and Stencil JS.
Experience:
• 4+ years of professional experience in full stack development.
• Proven experience with Java, Springboot, and Microservices.
• Strong proficiency in Angular and React for frontend development.
• Experience with Node.js and TypeScript.
• Familiarity with Stencil JS for creating web components.
Skills:
• Solid understanding of software development principles and practices.
• Experience with version control systems (e.g., Git).
• Knowledge of cloud platforms ( Azure) is a plus.
• Strong problem-solving skills and attention to detail.
• Excellent communication and teamwork skills.
Key Responsibilities:
• Backend Development:
o Design, develop, and maintain robust, scalable, and secure backend services using Java and Springboot.
o Implement microservices architecture to ensure modularity and scalability of applications.
o Collaborate with the team to define and implement RESTful APIs.
• Frontend Development:
o Develop responsive and interactive user interfaces using Angular and React.
o Ensure cross-browser compatibility and responsiveness of web applications.
o Utilize Node.js for server-side scripting and TypeScript for type-safe JavaScript development.
• Web Components:
o Create reusable web components using Stencil JS to enhance code reusability and maintainability.
o Ensure components are well-documented and follow best practices.
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Cplace Developer
3-6 years
14 lacs
:- 3+ years of experience
We are seeking a skilled and proactive Cplace Developer to join our team and support the development, customization, and integration of solutions within the Cplace platform. The ideal candidate will have experience in low-code/no-code environments, strong problem-solving abilities, and a collaborative mindset to work closely with business stakeholders and technical teams.
Key Responsibilities:
• Design, develop, and configure applications and modules within the Cplace platform.
• Customize Cplace solutions using JavaScript, TypeScript, and Cplace SDKs.
• Integrate Cplace with external systems (e.g., SAP, Jira, Power Platform) using APIs and connectors.
• Collaborate with business analysts and end-users to gather requirements and translate them into technical solutions.
• Maintain and enhance existing Cplace applications, ensuring performance and scalability.
• Participate in agile development processes including sprint planning, reviews, and retrospectives.
• Provide technical documentation and user support for deployed solutions.
Required Skills & Qualifications:
• Proven experience with Cplace development or similar low-code platforms.
• Proficiency in JavaScript/TypeScript and web technologies (HTML, CSS).
• Familiarity with REST APIs, data modeling, and integration techniques.
• Understanding of project and portfolio management concepts is a plus.
• Experience working in agile teams and using tools like Jira or Azure DevOps.
• Strong communication and problem-solving skills.
Responsibilities
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
