The Incident Management Process Coordinator oversees the incident management lifecycle in a multi-vendor IT service environment, ensuring timely resolution of IT incidents while adhering to SLAs. The role requires strong operational discipline and the ability to manage multiple incidents simultaneously. Ideal candidates will have hands-on experience in IT service environments, a deep understanding of ITIL practices, and proficiency in ITSM platforms like ServiceNow and Jira. Flexibility to work rotational shifts is essential.
Responsibilities
The Incident Management Process Coordinator oversees the incident management lifecycle in a multi-vendor IT service environment, ensuring timely resolution of IT incidents while adhering to SLAs. The role requires strong operational discipline and the ability to manage multiple incidents simultaneously. Ideal candidates will have hands-on experience in IT service environments, a deep understanding of ITIL practices, and proficiency in ITSM platforms like ServiceNow and Jira. Flexibility to work rotational shifts is essential.
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Desired SAP Skills & Experience:
Domain: SAP S/4HANA - MM (Materials Management) with SD, FICO integration
• The candidate must be any graduate (BE/B.Tech Preferable) and he/she should have min
4-6 years’ relevant experience in SAP S/4HANA MM and have good domain knowledge.
• Experience with implementing an S4/HANA multi-tiered SAP environment
• At least one support and implementations/roll-out Experience in S/4 HANA PTP implementation
• Should have minimum two end-to-end full cycle implementation &Support projects experience in SAP MM and In-depth SAP S4 HANA knowledge, backed with a strong understanding of procurement processes
• Skills must have to have:
o MM Enterprise structure, Master data,
o Pricing , Account determination
o Third party
o Invoice verification
o PR/PO Release strategy process
o Procurement processes– Blanket ;Service , Special procurement processes,
o Interfaces& integration with other SAP modules
o MRP
• Knowledge on SAP Ariba and integration with S/4
• Experience in procurement process and integration to other modules in SAP like FI, CO and SD
• Coordinate with technical team on custom objects
• Ability to multitask and manage multiple deliverables and projects at the same time
• Design, customize, configure and testing of MM
• Perform detailed analysis of complex business process requirements and provide appropriate system solutions; identify, interpret, validate and document customer requirements
• Design, customize, configure and testing of MM
• Perform detailed analysis of complex business process requirements and provide appropriate system solutions; identify, interpret, validate and document customer requirements
• Handle changes or emergency transports as needed for high priority issues
• Provide consulting services on both new implementations and existing support projects
• Work self-directed and independently; may act as subject matter expert
Desired Soft Skills:
• Must have excellent analytical, troubleshooting and problem solving skills
• Strong drive to execute and deliver
• Excellent oral and written communication skills
• Ability to work independently or in conjunction with a team
• Ability to work issues through resolution
• Ability to understand business processes from a customer perspective
• Ability to work in a team environment, effectively interacting with others
• Must be results oriented, adaptability, flexibility and resourcefulness
• Seeking candidates who are flexible and willing to work on shifts as required
Responsibilities
Desired SAP Skills & Experience:
Domain: SAP S/4HANA - MM (Materials Management) with SD, FICO integration
• The candidate must be any graduate (BE/B.Tech Preferable) and he/she should have min
4-6 years’ relevant experience in SAP S/4HANA MM and have good domain knowledge.
• Experience with implementing an S4/HANA multi-tiered SAP environment
• At least one support and implementations/roll-out Experience in S/4 HANA PTP implementation
• Should have minimum two end-to-end full cycle implementation &Support projects experience in SAP MM and In-depth SAP S4 HANA knowledge, backed with a strong understanding of procurement processes
• Skills must have to have:
o MM Enterprise structure, Master data,
o Pricing , Account determination
o Third party
o Invoice verification
o PR/PO Release strategy process
o Procurement processes– Blanket ;Service , Special procurement processes,
o Interfaces& integration with other SAP modules
o MRP
• Knowledge on SAP Ariba and integration with S/4
• Experience in procurement process and integration to other modules in SAP like FI, CO and SD
• Coordinate with technical team on custom objects
• Ability to multitask and manage multiple deliverables and projects at the same time
• Design, customize, configure and testing of MM
• Perform detailed analysis of complex business process requirements and provide appropriate system solutions; identify, interpret, validate and document customer requirements
• Design, customize, configure and testing of MM
• Perform detailed analysis of complex business process requirements and provide appropriate system solutions; identify, interpret, validate and document customer requirements
• Handle changes or emergency transports as needed for high priority issues
• Provide consulting services on both new implementations and existing support projects
• Work self-directed and independently; may act as subject matter expert
Desired Soft Skills:
• Must have excellent analytical, troubleshooting and problem solving skills
• Strong drive to execute and deliver
• Excellent oral and written communication skills
• Ability to work independently or in conjunction with a team
• Ability to work issues through resolution
• Ability to understand business processes from a customer perspective
• Ability to work in a team environment, effectively interacting with others
• Must be results oriented, adaptability, flexibility and resourcefulness
• Seeking candidates who are flexible and willing to work on shifts as required
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Key Responsibilities:
• Manage, support, and enhance Aravo Third-Party Risk Management operations.
• Ensure SLA adherence for incident management, change management, and service delivery.
• Coordinate with business and technical stakeholders for smooth support operations.
• Provide governance oversight, reporting, tracking, and escalation support.
• Drive prioritization of incidents, changes, defects, and release activities.
• Act as SME for Aravo workflows, controls, platform capabilities, and configuration.
• Troubleshoot application issues, support enhancements, and coordinate with engineering teams.
• Conduct regression testing and validation during releases and patches.
Responsibilities
Key Responsibilities:
• Manage, support, and enhance Aravo Third-Party Risk Management operations.
• Ensure SLA adherence for incident management, change management, and service delivery.
• Coordinate with business and technical stakeholders for smooth support operations.
• Provide governance oversight, reporting, tracking, and escalation support.
• Drive prioritization of incidents, changes, defects, and release activities.
• Act as SME for Aravo workflows, controls, platform capabilities, and configuration.
• Troubleshoot application issues, support enhancements, and coordinate with engineering teams.
• Conduct regression testing and validation during releases and patches.
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
As an Application Support Engineer, a typical day involves acting as a software detective by proactively monitoring and diagnosing issues across various components of essential business systems. This role requires a dynamic approach to identifying problems, analyzing system behaviors, and ensuring smooth operation of critical applications. The position demands continuous engagement with system environments to maintain stability and support business continuity through effective problem resolution and system oversight.
Roles & Responsibilities:
- Drive the end-to-end design and modernization of integration flows, moving from existing PRISM/SAP RFC and S/4 CPI connections to a unified IBM ACE/MQ middleware layer.
- Act as the lead developer for complex integration logic, mapping, and message routing using ESQL, Java, or graphical mapping in IBM ACE
- Expert-level proficiency in IBM ACE (v11/12) and IBM MQ
- Deep experience with SAP RFC, SAP S/4HANA, and SAP CPI (BTP Integration Suite)
Professional & Technical Skills:
- Must To Have Skills: Proficiency in IBM WebSphere MQ & Message Broker Administration.
- Good To Have Skills: Experience with IBM WebSphere MQ, IBM Integration Bus.
- Strong understanding of middleware architecture and message queuing systems.
- Ability to monitor, troubleshoot, and optimize message broker environments.
- Experience in managing and configuring enterprise messaging systems to support business applications.
- Familiarity with system performance tuning and incident management processes.
Additional Information:
- The candidate should have minimum 3 years of experience in IBM WebSphere MQ & Message Broker Administration.
- This position is based at our Mumbai office.
- A 15 years full time education is required.
Responsibilities
As an Application Support Engineer, a typical day involves acting as a software detective by proactively monitoring and diagnosing issues across various components of essential business systems. This role requires a dynamic approach to identifying problems, analyzing system behaviors, and ensuring smooth operation of critical applications. The position demands continuous engagement with system environments to maintain stability and support business continuity through effective problem resolution and system oversight.
Roles & Responsibilities:
- Drive the end-to-end design and modernization of integration flows, moving from existing PRISM/SAP RFC and S/4 CPI connections to a unified IBM ACE/MQ middleware layer.
- Act as the lead developer for complex integration logic, mapping, and message routing using ESQL, Java, or graphical mapping in IBM ACE
- Expert-level proficiency in IBM ACE (v11/12) and IBM MQ
- Deep experience with SAP RFC, SAP S/4HANA, and SAP CPI (BTP Integration Suite)
Professional & Technical Skills:
- Must To Have Skills: Proficiency in IBM WebSphere MQ & Message Broker Administration.
- Good To Have Skills: Experience with IBM WebSphere MQ, IBM Integration Bus.
- Strong understanding of middleware architecture and message queuing systems.
- Ability to monitor, troubleshoot, and optimize message broker environments.
- Experience in managing and configuring enterprise messaging systems to support business applications.
- Familiarity with system performance tuning and incident management processes.
Additional Information:
- The candidate should have minimum 3 years of experience in IBM WebSphere MQ & Message Broker Administration.
- This position is based at our Mumbai office.
- A 15 years full time education is required.
Salary : Rs. 0.0 - Rs. 1,40,000.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
End-to-end scheduling of candidate interviews across time zonesMaintain tracker accuracy in ATS and share daily MISLiaise with hiring managers, candidates, and interviewers for confirmationsEnsure smooth candidate experience and timely closuresSkills: Coordination, MS Office, ATS tools, strong follow-ups
Responsibilities
Must have: Excellent coordination + MS Excel skills.
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
