Delivery and Operations
• Ensure quality of the delivery of services provided according to specific and defined KPIs & SLAs.
• Oversee levers to improve efficiency on existing perimeter. Develop culture of efficiency.
• Ensure production functions are of quality.
• Standardized and regular reporting /Dashboard for production activities.
• Ensure operational risk management/reporting (risk matrix/capacity management, skills matrix, regulatory risk, compliance,).
• Ensure local strategy follows global strategy. Harmonize tooling and process accordingly.
Profile
Mandatory Skills / Experience – -
Hands on knowledge and Experience with managing MS Teams
Knowledge on Office 365 Platform services in SharePoint Online, Teams and OneDrive for business
Azure knowledge preferred.
Adapts personal communication style to the style of others, develops rapport and stays calm under pressure or escalating issues using advanced oral and written English communication skills.
Strong verbal and written skills including strong cross-cultural communication and the ability to draft effective communications.
Ability to work with people in a variety of cultures, countries and time zones.
Good to have Skills and experience on Oracle, Audiocodec or Sonus SBC's
Responsibilities
Missions
Global Technology Services is one of the largest shared service centers for IT infrastructures ensuring the 24/7 quality and continuity of our infrastructures and their resilience to incidents, aligned with RESG/GTS norms & standards in the areas of: End User Support, Database & Systems Administration, Data Centre Services and Command Centre.
Department / Project Overview – VCS Team part of GTS under the area of End User Support provides services like Telephony, Contact Centre Conferencing (Audio, Video), Voice Recording, IVR and MS Teams
Key Responsibilities –
-Good Knowledge on Windows enterprise setup including MS Teams, DNS concepts, Authentication mechanisms
-Good knowledge on Messaging platform and delivery, using tools and scripting. (Monitoring tools, PowerShell scripting.) for automating the process for incident/request management.
-Should be good at Teams Telephony and Direct routing concepts
-Good Troubleshooting knowledge on Teams & Skype
-Need to undergo necessary trainings and perform certifications
-Work under pressure and fast-paced environment to resolve issues quickly and ensure the daily operation is smooth.
-Perform BOD /EOD controls / Health check to assure Teams infra services are in optimal condition before the start of BAU activities.
-Perform Operational Procedures provided to support Health check and/or monitoring of Teams related (Anywhere 365, KHIs, Voice Gateway) infrastructure.
-Create and maintain technical documentation for support applications
-Provide support and administration for Teams infrastructure
-Participate regional or global projects on Teams rollout & deployment
-Proficiency and ability to understand, write and develop Scripts (Vbscript, PowerShell, WMI or any other industry specific scripting knowledge is an added advantage) for improving the daily process or operations for Skype infra
-Change management to be followed and execute the changes
-Able to understand the calls flows/SIP signaling and ability to resolve the voice related issues
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
1. Minimum 4 years of experience in Talent Acquisition/coordinating, scheduling
2. Strong knowledge in sourcing – searching, head hunting, screening, convincing, different methods of mining CV/resumes.
3. Good knowledge in using Naukri & LinkedIn (Search, Advance Search, Job Posting, Inmail, etc.)
4. Must ensure smooth functioning of the sourcing process while complying with the relevant procedures and policy guidelines.
5. Achieving the sourcing numbers within the defined SLA /TAT.
6. Compliance on the code of conduct, integrity & data privacy.
7. Should be able to source for business bulk/critical/ niche & super requirement.
Profile
1. Minimum 4+ years of experience in Talent Acquisition/coordinating, scheduling
2. Strong knowledge in sourcing – searching, head hunting, screening, convincing, different methods of mining CV/resumes.
3. Good knowledge in using Naukri & LinkedIn (Search, Advance Search, Job Posting, Inmail, etc.)
4. Must ensure smooth functioning of the sourcing process while complying with the relevant procedures and policy guidelines.
5. Achieving the sourcing numbers within the defined SLA /TAT.
6. Compliance on the code of conduct, integrity & data privacy.
7. Should be able to source for business bulk/critical/ niche & super requirement.
Responsibilities
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Delivery and Operations
• Ensure quality of the delivery of services provided according to specific and defined KPIs & SLAs.
• Oversee levers to improve efficiency on existing perimeter. Develop culture of efficiency.
• Ensure production functions are of quality.
• Standardized and regular reporting /Dashboard for production activities.
• Ensure operational risk management/reporting (risk matrix/capacity management, skills matrix, regulatory risk, compliance,).
• Ensure local strategy follows global strategy. Harmonize tooling and process accordingly.
Profile
Mandatory Skills / Experience – -
Hands on knowledge and Experience with managing MS Teams
Knowledge on Office 365 Platform services in SharePoint Online, Teams and OneDrive for business
Azure knowledge preferred.
Adapts personal communication style to the style of others, develops rapport and stays calm under pressure or escalating issues using advanced oral and written English communication skills.
Strong verbal and written skills including strong cross-cultural communication and the ability to draft effective communications.
Ability to work with people in a variety of cultures, countries and time zones.
Good to have Skills and experience on Oracle, Audiocodec or Sonus SBC's
Responsibilities
Missions
Global Technology Services is one of the largest shared service centers for IT infrastructures ensuring the 24/7 quality and continuity of our infrastructures and their resilience to incidents, aligned with RESG/GTS norms & standards in the areas of: End User Support, Database & Systems Administration, Data Centre Services and Command Centre.
Department / Project Overview – VCS Team part of GTS under the area of End User Support provides services like Telephony, Contact Centre Conferencing (Audio, Video), Voice Recording, IVR and MS Teams
Key Responsibilities –
-Good Knowledge on Windows enterprise setup including MS Teams, DNS concepts, Authentication mechanisms
-Good knowledge on Messaging platform and delivery, using tools and scripting. (Monitoring tools, PowerShell scripting.) for automating the process for incident/request management.
-Should be good at Teams Telephony and Direct routing concepts
-Good Troubleshooting knowledge on Teams & Skype
-Need to undergo necessary trainings and perform certifications
-Work under pressure and fast-paced environment to resolve issues quickly and ensure the daily operation is smooth.
-Perform BOD /EOD controls / Health check to assure Teams infra services are in optimal condition before the start of BAU activities.
-Perform Operational Procedures provided to support Health check and/or monitoring of Teams related (Anywhere 365, KHIs, Voice Gateway) infrastructure.
-Create and maintain technical documentation for support applications
-Provide support and administration for Teams infrastructure
-Participate regional or global projects on Teams rollout & deployment
-Proficiency and ability to understand, write and develop Scripts (Vbscript, PowerShell, WMI or any other industry specific scripting knowledge is an added advantage) for improving the daily process or operations for Skype infra
-Change management to be followed and execute the changes
-Able to understand the calls flows/SIP signaling and ability to resolve the voice related issues
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
At least 1-3 year of experience in Testing Methodologies (White box, black box, Manual)
Experienced in Quality Practices and Processes
Basic knowledge of HTML & CSS
Hands on experience on email testing tools like Email on Acid or Litmus
Knowledge and experience in technical aspects of software solution being tested
Creation and execution of test plans
Excel skills required for reporting (e.g. working with formulas and pivot tables)
Business process understanding
Flexible working in shifts
Clear communicator (written and verbal)
Responsibilities
At least 1-3 year of experience in Testing Methodologies (White box, black box, Manual)
Experienced in Quality Practices and Processes
Basic knowledge of HTML & CSS
Hands on experience on email testing tools like Email on Acid or Litmus
Knowledge and experience in technical aspects of software solution being tested
Creation and execution of test plans
Excel skills required for reporting (e.g. working with formulas and pivot tables)
Business process understanding
Flexible working in shifts
Clear communicator (written and verbal)
Salary : Rs. 25,000.0 - Rs. 30,000.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Resource will be responsible to manage end to end Hardware Asset Management operations for AMER location, details are mentioned below.
Vendor Management – Vendor master update, On time payment release, No due / balance confirmation, vendor governance calls
PR / PO Process – PR creation, PR approval, PO communication to vendor, Delivery follow up
Marley Asset integration – Physical receipt, Logical receipt, Asset integration to Marley
Mobile bills reimbursement -Billing management, AP management, Vendor dispute management and oversight
Month End Accounting Management – Market Data and Telecom – GSC GCR Team manages for Paris Market Data
BYOD Reimbursement Program – Monthly reimbursement file validation & processing, charge back
Pyramid Operations – End of month cleanup for staff plan and forecast including updating with actuals, Track and report on employee time tracking by RTC and CTB
Unity ticket tracking & Marley Update – equipment and IT inventory tracking, reconciliation with DXPortal and other platforms,
Application Decommissioning – Track application decommissioning and asset release and disposal
Monthly Financial closure report - Quarterly business review data compilation from GIZEH reports, AMER Dashboard data compilation for monthly financial review with EXCO
GPS control Execution - MSC contractor purchase order closure, validation, etc , Project portfolio SteerCo, Marley Assets integration
Eternal Resource management – Contract validity tracking, PR PO creation & extension
Own the procedure and SOPs, ensure all the documents are up to date
Provide data and prepare on time Payment reports and metrices for reviews
Keep a keen observation on potential saving and cost avoidance opportunities.
Responsible for Invoice Reconciliation Management, Request Management and reporting activities.
Capture all errors, perform root cause analysis & submit CAPA (corrective action, preventive action)
Identify Process Improvement projects, present to stakeholders and obtain approval
Communicating to vendor for any queries and ensuring end results are achieved, track vendor governance call
Participate in regular team connect to ensure alignment to the objectives agreed
Ensures all escalations are dealt on time with proper root cause & action plan discussed with key stakeholders
Conduct regular reviews with counterparts to discuss operational issues, challenges, enhancements etc.
Improve efficiency through automation & simplification
Responsibilities
Profile
Bachelor’s degree with minimum 4 years of experience in Procurement to Pay life cycle.
Agreement to work on shifts - Majorly AMER shift
Expertise in managing vendor payment cycle - PO tracking, receipt confirmation, invoice receipt and mandatory document availability, resolution of any query /clarification from P2P team
Excellent experience in MS Excel and PPT
Self-driven individual that connects quickly with stakeholders to build rapport and resolve the issues on timely manner.
Should be able to manage multiple vendors, track the POs, Invoices, Payments, mandatory document and regular balance confirmation
Comfortable working in a fast-paced environment where continuous innovation is required, and ambiguity is constant.
Good analytical skills and ability to drive initiatives independently on agreed Plans.
Ability to understand business requirement and develop solutions to improve the data quality based on KPIs.
Timely Monitoring, tracking and reporting identified KPI's. Proactive alert on potential challenge which may impact process efficiency
Support/contribute achieve efficiency by process improvement, innovative ideas, etc.
Participate on governance calls and strive to achieves the agreed SLA (Service Level Agreement).
Ability to think beyond business as usual and automate existing processes.
Excellent Collaboration & Communication Skills.
In-depth understanding and experience in IT Asset Procurement process
Responsible for maintaining consistent quality and ensuring error free proces
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Missions
Position Overview: We are seeking a talented Public Cloud Developer to join our Azure Public Cloud team. The ideal candidate will be highly skilled in Python as a primary programming language and possess strong expertise in Azure, with a solid understanding of AWS as a secondary platform. Proficiency in Infrastructure as Code (IaC) is essential, as it is our primary approach to infrastructure management.
Key Responsibilities:
· Python Development:
o Strong proficiency in Python, including writing clean and maintainable code.
o Skilled in software development life cycle practices, testing and debugging, and version control.
o Familiarity with database management and API development is essential, along with a commitment to continuous learning.
· Powershell Development:
o Familiarity with Powershell as a secondary language is highly recommended.
· Azure Management: (A very strong Python developer with AWS knowledge is also ok)
o Create and manage resources, including virtual machines and networking components.
o Deploy, configure, and manage Azure services efficiently.
o Handle and manage reverse proxy configurations to ensure effective routing and load balancing.
o Familiarize with network activities, including VNet configurations, Network Security Groups (NSGs), and Azure Firewall.
· Infrastructure as Code (IaC):
o Proficiently use Ansible and Terraform, including writing Terraform configurations and managing them from the ground up.
· Continuous Integration/Continuous Deployment (CI/CD):
o Develop and maintain CI/CD pipelines using Jenkins or GitHub Actions, including YAML configuration files.
o Implement complete CI/CD solutions to streamline development and deployment processes.
· Operating Systems:
o Troubleshoot OS issues with a strong focus on Linux and networking.
Responsibilities
Profile Required and Qualifications:
6 -12 years of experience
Strong proficiency in PowerShell, with a solid understanding of software development best practices.
Proven experience with Azure, including hands-on skills in managing cloud resources and services.
Familiarity with AWS as a secondary cloud platform is highly desirable.
Demonstrated experience in Infrastructure as Code (IaC) using tools such as Ansible and Terraform.
Solid understanding of CI/CD practices and experience in implementing CI/CD solutions.
Strong troubleshooting skills related to operating systems and networking.
Proven track record of successful experiences in production within cloud environments.
Excellent written and verbal communication skills, with the ability to collaborate effectively within a distributed, cross-country team.
Mastery of Agile methodology and practices.
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Manage capacity management
Software update of PCE and VENs
Manage life cycle of the product (end of support, compatibility...)
Manage safety rules for GTS flows
Reporting
Reviews / control of the rules implemented by the business
Respond to an audit request
Managing support (L1, L2, L3 requests, incidents and changes), administration and engineering of Trend Micro Deep Security solution
Analysis of console alerts
Error message analysis on the DSM console
Activating/deactivating specific rules
Responsibilities
Ensure service quality, customer relations, service strategy, implementation of new functionalities
Onboarding new applications and new customers with Start-up assistance and Validation of the adequacy of the solution
Monitoring and analysis of PCE alerts on the console
Monitoring VENs
Ensure continuity and recovery of the IT PCE service
Ensure support tasks
Helping with Trouble shooting/alerts, malfunctions and support for the use of the solution/ end users
Maintain documentation
Manage capacity management
Software update of PCE and VENs
Manage life cycle of the product (end of support, compatibility...)
Manage safety rules for GTS flows
Reporting
Reviews / control of the rules implemented by the business
Respond to an audit request
Managing support (L1, L2, L3 requests, incidents and changes), administration and engineering of Trend Micro Deep Security solution
Analysis of console alerts
Error message analysis on the DSM console
Activating/deactivating specific rules
Ensure production and development platforms stability and performances.
Follow licenses (per server)
Guaranty service availability (24/7), including monitoring, management of disaster recovery plan, infra weekends planned operations and on call.
An experience on Illumio’s solution would be a plus.
Experience on UNIX/Linux systems is mandatory.
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Description:
Automic System Administrator is responsible for Effective provisioning, installation/configuration, operation Trouble shooting, and maintenance of XLDeployIT and its components.
Experience:
4 to 6 years in XLDeployIT Administration.
Hands on experience on Linux environment.
Willing to learn new scheduling tools like Autosys, Dollar universe and manage BAU.
Skills needed:
XLDeployIT administration and monitoring, scripting & Linux knowledge.
Cloud computing basics and SQL knowledge is added advantage.
Responsibilities
Responsible for
1. Provisioning, installation/configuration, operation Trouble shooting, and maintenance of XLDeployIT components.
2. Performs XLDeployIT upgrades and new installation if required.
3. Supporting appllication related issues, queries
4. Performs daily checks and verifications to ensure tool or service availability.
5. Working with other project related cross function teams and coordinating activities with application teams to setup applications on-boarding and processes related to business.
6. Coordinating with vendor on XLDeployIT related issues, bug fixes, upgrades and taking appropriate action.
7. Must be proficient in following application processing workflows/objects and troubleshooting issues related to objects to provide solutions.
8. Participating in technical research and development to enable continuing innovation within the infrastructure.
9. Ensuring that standards and policies are maintained across system.
10. Providing solutions for daily backups and maintenance processes for backend servers (UNIX/windows)
11. Creating changes/service requests/incidents using ITIL standards.
12. Performs periodic performance reporting of backend servers to anticipate outages.
13. Well versed with Administration, functionality and working of XLDeployIT tool.
14. Handling BAU during India and Paris hours for XLDeployIT and other scheduling tools like Autosys/Dollar universe
Profile
XLDeployIT and its components
Good in UNIX & WINDOWS
ITIL certified
Must have managed the complex environments
Must have XLDeployIT Infrastructure Administration knowledge
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Missions
Category: Special Skill
Skill : Dollar Universe Administrator
Level: Lead Systems Engineer
Tenure: 36 Months
JOB DESCRIPTION
5 - 9 years of experience in Dollar Universe Administration and scheduling, Maintenance, Enhancement, Production/Application Support, and Infrastructure Administration.
Must be Dollar Universe Infrastructure Administrator and have deep knowledge and experience on the platform as a whole, all of its core components (Server, UVMS, Node etc.)
Perform upgrade/migration and new installation Dollar Universe Infrastructure components
Should have experience in DR/HA activity
Perform daily analysis and reporting of production
Installing, configuring Agents Plug-ins for Dollar U
Should have sound knowledge and hands-on on Dollar Universe Utilities
Evaluate system performance and recommend the improvement
Document technical and operational procedures for reference purposes
Track production incidents and work with cross-functional teams for resolution
Should have good knowledge and hands-on Rest API
Good knowledge on job creation and its maintenance, calendar Creations/ Maintenance
Resolving high priority issue related to Dollar U Application Components and jobs
Perform maintenance activities
L2 level of activities in Job Scheduling Environments
Knowledge on both UNIX and Windows environments is mandatory
Sound knowledge to recommend suggestions that will comply with standards and best practices
Should have Excellent communication and interpersonal skills; helps contribute to timely completion of project deliverables well short of schedule
Must resolve production high severity issues in a timely manner
Provide on-call support for production environment during non-business hours
Rich exposure in automation & programming through UNIX shell scripting, Python or any other scripting language is added advantage
Responsibilities
Profile
Dollar Universe and its core components (Server, UVMS, NODES etc)
Good in UNIX & WINDOWS OS
ITIL certified
Must have managed the complex environments
Must have Dollar Universe Infrastructure Administration knowledge
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
