Job Title: Technical Delivery & Consultant Success Manager
About the Role
We are looking for an AI-first, highly tech-savvy professional who can act as the central
operational and technical bridge between our deployed consultants, client
stakeholders, and internal leadership teams. This role requires someone who can
proactively solve consultant challenges, drive delivery excellence, leverage AI tools for
productivity, and manage a distributed engineering workforce deployed at Coupang.
The ideal candidate should combine:
• AI-first thinking
• Strong technical understanding
• People management capability
• Delivery ownership mindset
• Operational problem-solving ability
• Stakeholder communication excellence
This is not a traditional project manager role.
We are looking for someone who can operate like:
“AI-enabled Technical Operations Leader & Consultant Success Owner.”
Key Responsibilities
Consultant Success & Workforce Management
• Manage and support consultants deployed at Coupang across multiple projects
and functions.
• Act as the primary escalation point for consultant issues, blockers, operational
challenges, and engagement concerns.
• Ensure consultant productivity, engagement, and delivery alignment.
• Drive proactive consultant connect programs and performance tracking.
• Coordinate onboarding, allocation planning, extension tracking, and workforce
continuity.
AI-First Operational Excellence
• Leverage AI tools (ChatGPT, Copilot, Gemini, AI automation platforms, etc.) to
improve delivery efficiency, reporting, productivity, and issue resolution.
• Build AI-assisted workflows for consultant management, communication,
reporting, and tracking.
• Identify opportunities to automate repetitive operational tasks and improve
process efficiency.
• Drive adoption of AI-enabled productivity practices across teams.
Technical & Delivery Leadership
• Understand engineering/project delivery challenges and work closely with
consultants to resolve technical or operational blockers.
• Act as a bridge between engineering teams and business stakeholders.
• Monitor project health, delivery risks, and escalation management.
• Support technical discussions, delivery governance, and issue resolution with
clients.
Governance & Stakeholder Management
• Manage regular governance reviews with clients and internal leadership.
• Track delivery metrics, consultant performance, risks, and escalations.
• Prepare executive-level dashboards, reports, and presentations.
• Ensure strong communication between deployed consultants, account
managers, and leadership teams.
Ideal Candidate Profile
• Strong AI-first mindset with practical usage of AI productivity tools.
• Tech-savvy with understanding of software engineering, cloud, AI, or digital
product environments.
• Strong people management and consultant engagement capability.
• Experience managing distributed engineering or consulting teams.
• Excellent problem-solving and escalation management skills.
• Strong ownership mindset and ability to work independently.
• Comfortable working in fast-paced, high-growth environments.
• Excellent communication and stakeholder management skills.
Preferred Background
• Technical Program Management
• Engineering Operations
• Delivery Management
• AI Operations / AI Productivity Enablement
• Consultant Success / Workforce Operations
• Engineering Management
• Technical Account Management
Preferred Skills
• AI Tools (ChatGPT, Copilot, Gemini, Perplexity, Claude)
• Jira / Azure DevOps
• Reporting & Governance
• Stakeholder Management
• Delivery Operations
• Escalation Handling
• Agile Delivery Understanding
• Technical Coordination
• Process Automation
• Analytics & Productivity Tracking
Ideal Candidate Archetype
Someone who can:
manage people
solve consultant problems
think operationally
understand technology
leverage AI aggressively
drive delivery discipline
communicate confidently with leadership and clients
act as an ownership-driven extension of management.
Responsibilities
Job Title: Technical Delivery & Consultant Success Manager
About the Role
We are looking for an AI-first, highly tech-savvy professional who can act as the central
operational and technical bridge between our deployed consultants, client
stakeholders, and internal leadership teams. This role requires someone who can
proactively solve consultant challenges, drive delivery excellence, leverage AI tools for
productivity, and manage a distributed engineering workforce deployed at Coupang.
The ideal candidate should combine:
• AI-first thinking
• Strong technical understanding
• People management capability
• Delivery ownership mindset
• Operational problem-solving ability
• Stakeholder communication excellence
This is not a traditional project manager role.
We are looking for someone who can operate like:
“AI-enabled Technical Operations Leader & Consultant Success Owner.”
Key Responsibilities
Consultant Success & Workforce Management
• Manage and support consultants deployed at Coupang across multiple projects
and functions.
• Act as the primary escalation point for consultant issues, blockers, operational
challenges, and engagement concerns.
• Ensure consultant productivity, engagement, and delivery alignment.
• Drive proactive consultant connect programs and performance tracking.
• Coordinate onboarding, allocation planning, extension tracking, and workforce
continuity.
AI-First Operational Excellence
• Leverage AI tools (ChatGPT, Copilot, Gemini, AI automation platforms, etc.) to
improve delivery efficiency, reporting, productivity, and issue resolution.
• Build AI-assisted workflows for consultant management, communication,
reporting, and tracking.
• Identify opportunities to automate repetitive operational tasks and improve
process efficiency.
• Drive adoption of AI-enabled productivity practices across teams.
Technical & Delivery Leadership
• Understand engineering/project delivery challenges and work closely with
consultants to resolve technical or operational blockers.
• Act as a bridge between engineering teams and business stakeholders.
• Monitor project health, delivery risks, and escalation management.
• Support technical discussions, delivery governance, and issue resolution with
clients.
Governance & Stakeholder Management
• Manage regular governance reviews with clients and internal leadership.
• Track delivery metrics, consultant performance, risks, and escalations.
• Prepare executive-level dashboards, reports, and presentations.
• Ensure strong communication between deployed consultants, account
managers, and leadership teams.
Ideal Candidate Profile
• Strong AI-first mindset with practical usage of AI productivity tools.
• Tech-savvy with understanding of software engineering, cloud, AI, or digital
product environments.
• Strong people management and consultant engagement capability.
• Experience managing distributed engineering or consulting teams.
• Excellent problem-solving and escalation management skills.
• Strong ownership mindset and ability to work independently.
• Comfortable working in fast-paced, high-growth environments.
• Excellent communication and stakeholder management skills.
Preferred Background
• Technical Program Management
• Engineering Operations
• Delivery Management
• AI Operations / AI Productivity Enablement
• Consultant Success / Workforce Operations
• Engineering Management
• Technical Account Management
Preferred Skills
• AI Tools (ChatGPT, Copilot, Gemini, Perplexity, Claude)
• Jira / Azure DevOps
• Reporting & Governance
• Stakeholder Management
• Delivery Operations
• Escalation Handling
• Agile Delivery Understanding
• Technical Coordination
• Process Automation
• Analytics & Productivity Tracking
Ideal Candidate Archetype
Someone who can:
manage people
solve consultant problems
think operationally
understand technology
leverage AI aggressively
drive delivery discipline
communicate confidently with leadership and clients
act as an ownership-driven extension of management.
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Role Category :Programming & Design
Role :Technical Delivery & Consultant Success Manager
Reconciliation Developers with strong expertise in reconciliation platforms such as SmartStream TLM, FIS IntelliMatch, Duco TLP, CTC, or similar tools
Reconciliation process, matching engines, exception management, break resolution lifecycle
SQL, data analysis, and ETL concepts
Any job scheduling tool like Control-M or Airflow
Familiarity with capital markets products (Equities, Fixed Income, Derivatives), post-trade lifecycle and accounting flows
- Experience with TLM Premium / TLM Reconciliations (TLP preferred)
- Exposure to automation/scripting (Python, Shell, or similar)
- Knowledge of cloud-based recon platforms (e.g., Duco SaaS)
- Experience in large-scale migrations or reconciliation platform transformations
- Familiarity with regulatory reporting and control frameworks
Responsibilities
Reconciliation Developers with strong expertise in reconciliation platforms such as SmartStream TLM, FIS IntelliMatch, Duco TLP, CTC, or similar tools
Reconciliation process, matching engines, exception management, break resolution lifecycle
SQL, data analysis, and ETL concepts
Any job scheduling tool like Control-M or Airflow
Familiarity with capital markets products (Equities, Fixed Income, Derivatives), post-trade lifecycle and accounting flows
- Experience with TLM Premium / TLM Reconciliations (TLP preferred)
- Exposure to automation/scripting (Python, Shell, or similar)
- Knowledge of cloud-based recon platforms (e.g., Duco SaaS)
- Experience in large-scale migrations or reconciliation platform transformations
- Familiarity with regulatory reporting and control frameworks
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Technical Skills 7+ years of overall Experience in software development in React JS
Experience using various design patterns preferably MVC, Singleton, Facade and Factory - Proficient in OOD and Implementation, Design Patterns
Hands on Experience in React JS and Java API Integration
Experience with using React frameworks, Java, JPA, JSON, JavaScript, and API Restful / microservices services.
Solid understanding of web/mobile application architecture and security (OAuth, JWT, Spring Security) Extensive experience implementing API’s (REST) via microservices
Responsibilities
Technical Skills 7+ years of overall Experience in software development in React JS
Experience using various design patterns preferably MVC, Singleton, Facade and Factory - Proficient in OOD and Implementation, Design Patterns
Hands on Experience in React JS and Java API Integration
Experience with using React frameworks, Java, JPA, JSON, JavaScript, and API Restful / microservices services.
Solid understanding of web/mobile application architecture and security (OAuth, JWT, Spring Security) Extensive experience implementing API’s (REST) via microservices
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Role Category :Programming & Design
Role :567252-ReactJS, HTML, CSS, JavaScript, Redux-India- DX
