Specialist Software Engineer - Prod Support - (25000LFE)
Missions
Work actively with team members to ensure production stability with proactive monitoring of the application
Knowledge of the existing CMRM processes in terms of incident creations, HIIMs etc.
Vigilantly address production incidents
Escalate issues and other topics to the right team when needed.
Perform daily checks and apply recovery and troubleshooting procedures strictly.
Work on requests and communicate effectively with users, collaborate with stakeholders and colleagues across FTS locations
Identify opportunities to solve recurring issues and work along with L3 team to deploy the fixes
Work actively with team members to ensure production stability with proactive monitoring of the application
Flexibility to work on rotational shifts(morning and evening) and weekends(only when infra patches are applied, DR test done etc) as per business requirement
Improve existing documentation
Strong client driven approach & service oriented
Strong process orientation
Focus on automation to reduce manual efforts and selfheal approach
Profile
Bachelor's degree in IT/CS or related field, or equivalent experience required.
Overall Experience: 3+ years (Application Support, Maintenance & Enhancement)
Ability to learn and monitor on different platforms
Ability to write sql queries
Expertise on any Scripting languages (Ksh ,Bash etc) is an added advantage
Investment Banking domain knowledge is an added advantage
Strong analytical and problem solving skills
Good knowledge of ITIL framework (preferably certified)
Understanding of DevOPS tools and concepts
Responsibilities
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Role Category :Programming & Design
Role :Specialist Software Engineer - Prod Support - (25000LFE)
Specialist Software Engineer - (260003MM)
Missions
A Software Engineer delivers features for a Product in a business chain. As member of a Feature Team, he works in
autonomy and in a continuous improvement approach.
Generic Skills : Requirement analysis, Should understand user stories Development Develop and write Unit Test with the
supervision of Senior Developer. Follow coding standards, Follow clean coding and craftmanship practices, Should know
how adopt tools in his projects, Full Stack Development Skills, Developer Understands at least one backend, front end
technologies to work on. Development defined by leads.
Compliance/Standards: Follow standards defined by leads. A Great team player, gelling well with global & diversified
teams.
- Self-learn and keep pace with developments of new technologies.
- Willing to upskill / re-skill on the Tech Stack / horizontally as needed by the project and business.
- Problem solving: Able to debug and identify the root cause.
- Provide solution with consultation with other members of team.
- Should work with the Agile mindset you build it, you own it.
- Take complete ownership of delivery including Production and Monitoring activities.
- Should have good understanding of the SLA/OLA and procedures so that he can work to meet those timelines by
following the given process.
- Knowledge on ITIL processes on Request fulfilment, Incident management, Problem Management & Change/Release
Management.
- Have an active look out for automation of recurring tasks and help business be more efficient.
- Collaboration and Communication.
- Working with seniors to deliver the tasks assigned within the prescribed quality.
- Domain Should have awareness of domain in relation to the project.
- Efficiency Contribute towards overall efficiency goal of the team. That includes optimization cost and time towards
development and quality.
- Innovation Contribute towards innovating and participating in various activities leading to transformation of the business
Profile
Ability to take ownership of one's activities, accept responsibility for them and share results in a transparent manner.
- Accepts responsibility for outcomes of one’s work; admits mistakes and refocuses efforts when appropriate.
- Active listening involves paying attention, with holding judgment, reflecting, clarifying, summarizing and being
empathetic.
- Actively asks questions to confirm understanding.
- Ability to initiate change to achieve desired business outcomes;facilitates the implementation and acceptance of change
within the workplace
- Actively seeks information about the logic or basis for change and focuses on the beneficial aspects of change
- Ability to identify and eliminiate conflicts fairly and effectively
- Able to view all stakeholders as equal partners in terms of their right to express their own viewpoints
- Chooses effectively between two ormore courses of action
- Uses policies and standards as guidelines for decision making
- Ability and inclination to take actions beyond the job requirements; willingness to venture beyond regular BAUs and
facilitate to pioneerinitiatives
- Ability to understand the intricacies of the business process and identify opportunities to provide solutions; Ability to
communicate ideas to relevant stakeholders and gain buyin. Drive and persistence to work beyond BAU tasks
- Must be able to define problems and opportunities, generate differentcourses of action, evaluate the constraints and risks
associated witheach course of action identified andselect the viable option
- Drive to achieve value added results,and the ability to focus one’s attention on delivering key objectives and positive
outcomes for oneself,one’s team and the business with a sense of urgency
- Achieving enhanced results through effective utlisation of one's timewhile also valuing the time of others
- Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the
audience and helps them understand and retain the message.
Responsibilities
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
