Vendor Onboarding and Management:
Collaborate with stakeholders to facilitate interviews, selections, and onboarding processes effectively.
Coordinate and manage vendor-related recruitment drives.
Ensure accurate maintenance and regular updates of vendor databases and records.
Maintain accurate and up-to-date vendor records in the database.
Relationship Management
Act as the primary point of contact between the organization and its vendors.
Build and maintain positive relationships with vendors to foster long-term partnerships.
Address vendor concerns and escalate unresolved issues to the appropriate department.
Operational Coordination
Collaborate with internal stakeholders to ensure vendor activities align with project needs.
Schedule and manage meetings, reviews, and feedback sessions with vendors.
Support cross-functional teams with vendor-related tasks to ensure project timelines are met.
Process Improvement
Identify opportunities to streamline vendor management processes.
Implement best practices for vendor selection, evaluation, and performance monitoring.
Responsibilities
Vendor Onboarding and Management:
Collaborate with stakeholders to facilitate interviews, selections, and onboarding processes effectively.
Coordinate and manage vendor-related recruitment drives.
Ensure accurate maintenance and regular updates of vendor databases and records.
Maintain accurate and up-to-date vendor records in the database.
Relationship Management
Act as the primary point of contact between the organization and its vendors.
Build and maintain positive relationships with vendors to foster long-term partnerships.
Address vendor concerns and escalate unresolved issues to the appropriate department.
Operational Coordination
Collaborate with internal stakeholders to ensure vendor activities align with project needs.
Schedule and manage meetings, reviews, and feedback sessions with vendors.
Support cross-functional teams with vendor-related tasks to ensure project timelines are met.
Process Improvement
Identify opportunities to streamline vendor management processes.
Implement best practices for vendor selection, evaluation, and performance monitoring.
Salary : Rs. 3.0 - Rs. 5.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Job Description: Associate need to be citizen of the country and needs to work from customer site. (All 5 days every week)?Provide break/fix support for desktops, laptops, and peripherals?Re-image devices and reinstall/configure applications as needed?Troubleshoot Windows OS, hardware, and enterprise applications?Coordinate with third-party vendors for escalations and hardware replacements?Document issues and resolutions in the IT service management system (ServiceNow, Remedy, etc.)?Comprehensive understanding of PC hardware, software, operating systems, directory services, printing and applications required.?Application support: Include all applications in the computer. If this is the global application, coordinate with the second level team to resolve the issues.?PC: Desktop/Laptop installation, book end users schedule for upgrade/refresh, perform user?s existing computer system/software/data/printer installed/configuration settings intake prior any upgrade/refresh, and ensure they are as per order in the upgraded/refreshed computer.?Printers: Support all printers, support network configuration, driver installation, and vendor coordination for setup/repair of faulty devices, etc.?Install and Configure desktops, laptops, mobile devices, and associated Peripherals and related Software.?Excellent understanding of Windows 10/11 OS, Android OS Mac OS, MS Office, Basic LAN /WAN Issues, Wi-Fi Configuration, Application Software Configuration, VOIP Phone, Software installations?Provide onsite and remote technical assistance to End Users.?Manage the ticket queue and ensure tickets are resolved and closed within the defined service level agreement. Respond to end-user requests for updates on ticket status and promptly follow up as needed.?Develop standard configuration and documentation, Develop installation and configuration procedures documentation (KB/KEDB and SOP?s)?Coordinate with vendors for provision of end-user support (e.g., Hardware Vendor technicians for warranty repair/replacement)?Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance, and upgrades.?Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support?Provide IT support for disaster recovery and immediate response in the event of emergency situations at local sites.?Good understanding of O365 and related support activities?Good understanding of Active Directory User/Group Management, DNS, Group Policy, Networking and Firewall?Providing 2nd line technical support, incident & problem management through effective management of Service Desk Tool?Experience of working within SLAs and ITIL processes?Effective written and verbal communication skills?Very strong people skills to manage multiple stakeholders including users, senior management, IT teams, project teams, vendors.
Skills: " Associate need to be citizen of the country and needs to work from customer site. (All 5 days every week)?Provide break/fix support for desktops, laptops, and peripherals?Re-image devices and reinstall/configure applications as needed?Troubleshoot Windows OS, hardware, and enterprise applications?Coordinate with third-party vendors for escalations and hardware replacements?Document issues and resolutions in the IT service management system (ServiceNow, Remedy, etc.)?Comprehensive understanding of PC hardware, software, operating systems, directory services, printing and applications required.?Application support: Include all applications in the computer. If this is the global application, coordinate with the second level team to resolve the issues.?PC: Desktop/Laptop installation, book end users schedule for upgrade/refresh, perform user?s existing computer system/software/data/printer installed/configuration settings intake prior any upgrade/refresh, and ensure they are as per order in the upgraded/refreshed computer.?Printers: Support all printers, support network configuration, driver installation, and vendor coordination for setup/repair of faulty devices, etc.?Install and Configure desktops, laptops, mobile devices, and associated Peripherals and related Software.?Excellent understanding of Windows 10/11 OS, Android OS Mac OS, MS Office, Basic LAN /WAN Issues, Wi-Fi Configuration, Application Software Configuration, VOIP Phone, Software installations?Provide onsite and remote technical assistance to End Users.?Manage the ticket queue and ensure tickets are resolved and closed within the defined service level agreement. Respond to end-user requests for updates on ticket status and promptly follow up as needed.?Develop standard configuration and documentation, Develop installation and configuration procedures documentation (KB/KEDB and SOP?s)?Coordinate with vendors for provision of end-user support (e.g., Hardware Vendor technicians for warranty repair/replacement)?Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance, and upgrades.?Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support?Provide IT support for disaster recovery and immediate response in the event of emergency situations at local sites.?Good understanding of O365 and related support activities?Good understanding of Active Directory User/Group Management, DNS, Group Policy, Networking and Firewall?Providing 2nd line technical support, incident & problem management through effective management of Service Desk Tool?Experience of working within SLAs and ITIL processes?Effective written and verbal communication skills?Very strong people skills to manage multiple stakeholders including users, senior management, IT teams, project teams, vendors.
Desirable Skills: ~L2 Tech support~
Responsibilities
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Job Description:
Create test plan for ServiceNow ITSM modules and prepare a test bed Understand Requirements (User Stories) and create test casesPerform Functional testing, System Testing, Regression Testing and Inte-gration Testing (as applicable)Perform the testing through Manual or Automated testing mode Report the test results and categorize the defects for failed casesWork with Development teams to enable them with the reqd details for effective fixing of defectsFollow Change & Config Processes for Test Case modifications for changing requirementsWork with the stakeholders for efficient communication across the teamsParticipate in Agile development processes, including sprint planning, stand-ups, and retrospectives.
Essential Skill:
Ability to learn any tools for testing, tracking and reporting purposesHave good documentation skills to prepare standard test cases, test plan and policy in alignment with the customers requirements and industry standardsCollaborate with developers, business analysts, and stakeholders to understand requirements and identify test scenarios.Knowledge of the latest testing techniques, test automation frameworks and testing toolsBasic Knowledge in Software Testing Life Cycle (STLC), Software Devel-opment Life Cycle (SDLC)Should possess knowledge in Agile/Scrum methodologyStay up-to-date with the latest ServiceNow releases and features
Desirable Skill:
ServiceNow Automated Test Framework – Micro Certification.ServiceNow Agile and Test Management – Micro Certification – PreferredPreferable to have any certification on Software Quality Assurance-Knowledge in ITSM - Strong problem-solving and analytical skills. - Strong communication skills, both technical and non-technical
Responsibilities
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
