Support Jira and Confluence through our internal Jira Service Desk.
• Closing Issues within the SLAs
• Implementing new customisations through customer service requests:
o Jira project configurations (Workflows, Fields, Screens, Permissions etc.)
o Confluence content management (Space creation, data cleaning, user macros etc.)
o Review and piloting of new apps from the Atlassian marketplace
• General maintenance of the application and ensuring best practises
• Assist in implementing application upgrades
• Provide training where required to users for all our tools
• Assisting with maintenance of the AWS Infrastructure for the tools
• Develop custom groovy scripts to fulfil requirements
The ideal candidate will have:
• 4+ years’ experience administering/supporting Jira and Confluence
• Worked within a customer facing support/engineering function
• Atlassian Certifications
• Scripting knowledge (Groovy/Python)
• Basic Understanding of relational databases (PostgreSQL/Oracle)
• Linux Knowledge (RedHat)
• Understanding of Cloud Platforms (AWS)
Understanding of AI Systems such as ChatGPT
Responsibilities
Support Jira and Confluence through our internal Jira Service Desk.
• Closing Issues within the SLAs
• Implementing new customisations through customer service requests:
o Jira project configurations (Workflows, Fields, Screens, Permissions etc.)
o Confluence content management (Space creation, data cleaning, user macros etc.)
o Review and piloting of new apps from the Atlassian marketplace
• General maintenance of the application and ensuring best practises
• Assist in implementing application upgrades
• Provide training where required to users for all our tools
• Assisting with maintenance of the AWS Infrastructure for the tools
• Develop custom groovy scripts to fulfil requirements
The ideal candidate will have:
• 4+ years’ experience administering/supporting Jira and Confluence
• Worked within a customer facing support/engineering function
• Atlassian Certifications
• Scripting knowledge (Groovy/Python)
• Basic Understanding of relational databases (PostgreSQL/Oracle)
• Linux Knowledge (RedHat)
• Understanding of Cloud Platforms (AWS)
Understanding of AI Systems such as ChatGPT
Salary : Rs. 0.0 - Rs. 1,00,000.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Job Title: ServiceNow Senior Developer – ITSM
Role Summary
We are looking for an experienced ServiceNow ITSM Senior Developer with deep hands-on expertise in the ITSM suite. The role involves designing, building, and enhancing ITSM solutions while collaborating closely with customers, process owners, and technical teams.
Key Responsibilities
• Develop and configure solutions across core ITSM modules:
Incident, Problem, Change, Request, Knowledge, SLAs, Service Catalog.
• Build workflows, catalog items, business rules, client scripts, UI policies, script includes, and Flow Designer automations.
• Work with stakeholders to collect requirements and convert them into scalable, maintainable technical designs.
• Develop integrations using REST/SOAP APIs, IntegrationHub, and MID Server for ITSM use cases.
• Support instance configuration, upgrades, testing, and performance optimization.
• Troubleshoot issues, provide root cause analysis, and ensure adherence to coding and platform best practices.
• Maintain documentation including technical designs, test cases, and deployment notes.
Skills & Experience
• 4–6+ years hands-on ServiceNow development experience, with strong ITSM module expertise.
• Solid understanding of ITIL-aligned processes and workflows.
• Proficiency in JavaScript, Glide API, Flow Designer, IntegrationHub, and REST/SOAP integrations.
• Experience with Service Catalog design, CMDB fundamentals, and SLA configuration.
• Strong problem-solving skills and ability to work with customers and cross-functional teams.
• Experience working in Agile environments (grooming, estimation, sprint execution).
Qualifications
• Bachelor’s degree in Computer Science, Engineering, or relevant field.
• ServiceNow CSA and CIS -ITSM certification required.
• CAD certification preferred.
• ITIL Foundation certification is a plus.
Responsibilities
Job Title: ServiceNow Senior Developer – ITSM
Role Summary
We are looking for an experienced ServiceNow ITSM Senior Developer with deep hands-on expertise in the ITSM suite. The role involves designing, building, and enhancing ITSM solutions while collaborating closely with customers, process owners, and technical teams.
Key Responsibilities
• Develop and configure solutions across core ITSM modules:
Incident, Problem, Change, Request, Knowledge, SLAs, Service Catalog.
• Build workflows, catalog items, business rules, client scripts, UI policies, script includes, and Flow Designer automations.
• Work with stakeholders to collect requirements and convert them into scalable, maintainable technical designs.
• Develop integrations using REST/SOAP APIs, IntegrationHub, and MID Server for ITSM use cases.
• Support instance configuration, upgrades, testing, and performance optimization.
• Troubleshoot issues, provide root cause analysis, and ensure adherence to coding and platform best practices.
• Maintain documentation including technical designs, test cases, and deployment notes.
Skills & Experience
• 4–6+ years hands-on ServiceNow development experience, with strong ITSM module expertise.
• Solid understanding of ITIL-aligned processes and workflows.
• Proficiency in JavaScript, Glide API, Flow Designer, IntegrationHub, and REST/SOAP integrations.
• Experience with Service Catalog design, CMDB fundamentals, and SLA configuration.
• Strong problem-solving skills and ability to work with customers and cross-functional teams.
• Experience working in Agile environments (grooming, estimation, sprint execution).
Qualifications
• Bachelor’s degree in Computer Science, Engineering, or relevant field.
• ServiceNow CSA and CIS -ITSM certification required.
• CAD certification preferred.
• ITIL Foundation certification is a plus.
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Role Category :Programming & Design
Role :101728Y264_ServiceNow Senior Developer – ITSM
6+ years overall network administration with at least 3+ years focused on NAC/ARP Guard in production.
Hands‑on with ARP Guard components, policy creation, enforcement modes, and HA setups.
Strong understanding of L2/L3 networking: VLANs, STP, trunking, ARP, DHCP, routing basics, multicast/IGMP.
Working knowledge of switch OS (Cisco/Aruba/Juniper or equivalent), WLAN controllers, and Windows/Linux endpoints.
Experience integrating with identity stores (AD/LDAP), SIEM, and ITSM tools (ServiceNow, Remedy, Jira).
Proficiency in change/incident/problem (ITIL) and disciplined documentation.
Experience with 802.1X/EAP‑TLS, RADIUS, and certificate lifecycle.
Scripting/automation (Python, PowerShell, Bash) for bulk operations and reporting.
Exposure to zero‑trust segmentation approaches and NAC alternatives.
Responsibilities
6+ years overall network administration with at least 3+ years focused on NAC/ARP Guard in production.
Hands‑on with ARP Guard components, policy creation, enforcement modes, and HA setups.
Strong understanding of L2/L3 networking: VLANs, STP, trunking, ARP, DHCP, routing basics, multicast/IGMP.
Working knowledge of switch OS (Cisco/Aruba/Juniper or equivalent), WLAN controllers, and Windows/Linux endpoints.
Experience integrating with identity stores (AD/LDAP), SIEM, and ITSM tools (ServiceNow, Remedy, Jira).
Proficiency in change/incident/problem (ITIL) and disciplined documentation.
Experience with 802.1X/EAP‑TLS, RADIUS, and certificate lifecycle.
Scripting/automation (Python, PowerShell, Bash) for bulk operations and reporting.
Exposure to zero‑trust segmentation approaches and NAC alternatives.
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
HiTech : Automation Testing
Role Descriptions: Sound knowledge of Automation tools like Selenium| PlayWright| RobotFramework Strong testing background| test scenario preparation| functionality testing.Familiarity with CICD tools like Jenkins| GithubAgile methodologyKnowledge on Automation Framework setupMust have hands on Experience with any programming language i.e Java| Python| JavaScript.Strong Communication Skills| Team Player
Essential Skills: Sound knowledge of Automation tools like Selenium| PlayWright| RobotFramework Strong testing background| test scenario preparation| functionality testing.Familiarity with CICD tools like Jenkins| GithubAgile methodologyKnowledge on Automation Framework setupMust have hands on Experience with any programming language i.e Java| Python| JavaScript.Strong Communication Skills| Team Player
Responsibilities
HiTech : Automation Testing
Role Descriptions: Sound knowledge of Automation tools like Selenium| PlayWright| RobotFramework Strong testing background| test scenario preparation| functionality testing.Familiarity with CICD tools like Jenkins| GithubAgile methodologyKnowledge on Automation Framework setupMust have hands on Experience with any programming language i.e Java| Python| JavaScript.Strong Communication Skills| Team Player
Essential Skills: Sound knowledge of Automation tools like Selenium| PlayWright| RobotFramework Strong testing background| test scenario preparation| functionality testing.Familiarity with CICD tools like Jenkins| GithubAgile methodologyKnowledge on Automation Framework setupMust have hands on Experience with any programming language i.e Java| Python| JavaScript.Strong Communication Skills| Team Player
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
IT Service Management Consulting
Role Descriptions: Provides leadership in responding and resolving major incidents that impact business critical services| applications and infrastructure of the Customer.Leverages broad technical expertise to convene appropriate SMEs (resolvers) and to direct Major Incident response| with focus on impact mitigation and service restorationWork closely with SMEs to quickly identify customer impact (who| how| when) and Conducts escalation to management and leaders to ensure appropriate awareness| engagement and focusProduce accurate and timely communications tailored to relevant audience (Senior Leaders and internal Stakeholders) and Lead Post Incident Review and PM process meetings with key stakeholders and Delivery owners to review events and opportunities for ongoing improvementDocuments pertinent information relating to Incidents that aids process improvement| identifies deviations and enables the creation of an Incident Knowledge Base. Monitors and evaluates high-level service and infrastructure dashboards and takes action to address identified inconsistency areas. Collates and analyses incident| Change and Problem based data for team metrics and KPIs. Proactively engages with delivery teams to identify and evaluate gaps in operational capabilities and improvements to support Cloud scalability and resiliency. Represents Incident Management| Change Management & Problem Management reviews| influencing the prioritization of automation and tooling enhancements
Essential Skills: 1.Monitoring dashboard & Triggering bridge in case of outage2.Ensure right stakeholder is in call| make a note in the call and communicate to right stakeholder/customer with proper articulation (Good English).3.Strong understanding of basic operational best practices such as monitoring| alerting| deployment and change policies4.Confidence to drive and manage large conference calls and also Experience dealing with customers during issue resolution and operating under pressure5.Excellent communication skill to drive routine communication of status to senior management and customer6.ITIL Certifications7.Strong understanding of CM| PM & AM process.
Responsibilities
IT Service Management Consulting
Role Descriptions: Provides leadership in responding and resolving major incidents that impact business critical services| applications and infrastructure of the Customer.Leverages broad technical expertise to convene appropriate SMEs (resolvers) and to direct Major Incident response| with focus on impact mitigation and service restorationWork closely with SMEs to quickly identify customer impact (who| how| when) and Conducts escalation to management and leaders to ensure appropriate awareness| engagement and focusProduce accurate and timely communications tailored to relevant audience (Senior Leaders and internal Stakeholders) and Lead Post Incident Review and PM process meetings with key stakeholders and Delivery owners to review events and opportunities for ongoing improvementDocuments pertinent information relating to Incidents that aids process improvement| identifies deviations and enables the creation of an Incident Knowledge Base. Monitors and evaluates high-level service and infrastructure dashboards and takes action to address identified inconsistency areas. Collates and analyses incident| Change and Problem based data for team metrics and KPIs. Proactively engages with delivery teams to identify and evaluate gaps in operational capabilities and improvements to support Cloud scalability and resiliency. Represents Incident Management| Change Management & Problem Management reviews| influencing the prioritization of automation and tooling enhancements
Essential Skills: 1.Monitoring dashboard & Triggering bridge in case of outage2.Ensure right stakeholder is in call| make a note in the call and communicate to right stakeholder/customer with proper articulation (Good English).3.Strong understanding of basic operational best practices such as monitoring| alerting| deployment and change policies4.Confidence to drive and manage large conference calls and also Experience dealing with customers during issue resolution and operating under pressure5.Excellent communication skill to drive routine communication of status to senior management and customer6.ITIL Certifications7.Strong understanding of CM| PM & AM process.
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
As a Quality Engineer, you will engage in a dynamic environment where you will enable full stack solutions through collaborative planning and integration within a multi-disciplinary team. Your typical day will involve performing continuous testing across various aspects of the application lifecycle, including security, API, and regression testing. You will create automation strategies and automated scripts while supporting data and environment configuration. Additionally, you will participate in code reviews, monitor application performance, and report defects, all aimed at fostering continuous improvement in the testing process. Roles & Responsibilities: - Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in developing and implementing testing strategies to ensure high-quality software delivery.- Collaborate with cross-functional teams to identify and resolve defects in a timely manner. Professional & Technical Skills: - Must To Have Skills: Proficiency in Angular.- Strong understanding of automated testing frameworks and tools.- Experience with continuous integration and continuous deployment practices.- Familiarity with performance testing and security testing methodologies.- Ability to analyze and interpret complex data sets to inform testing strategies. Additional Information: - The candidate should have minimum 3 years of experience in Angular.- This position is based at our Bengaluru office.- A 15 years full time education is required.
Responsibilities
As a Quality Engineer, you will engage in a dynamic environment where you will enable full stack solutions through collaborative planning and integration within a multi-disciplinary team. Your typical day will involve performing continuous testing across various aspects of the application lifecycle, including security, API, and regression testing. You will create automation strategies and automated scripts while supporting data and environment configuration. Additionally, you will participate in code reviews, monitor application performance, and report defects, all aimed at fostering continuous improvement in the testing process. Roles & Responsibilities: - Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in developing and implementing testing strategies to ensure high-quality software delivery.- Collaborate with cross-functional teams to identify and resolve defects in a timely manner. Professional & Technical Skills: - Must To Have Skills: Proficiency in Angular.- Strong understanding of automated testing frameworks and tools.- Experience with continuous integration and continuous deployment practices.- Familiarity with performance testing and security testing methodologies.- Ability to analyze and interpret complex data sets to inform testing strategies. Additional Information: - The candidate should have minimum 3 years of experience in Angular.- This position is based at our Bengaluru office.- A 15 years full time education is required.
Salary : Rs. 0.0 - Rs. 1,25,000.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Digital : VMWare
Role Descriptions: Must-Have Proven experience with Windows Server administration (201620192022). Strong knowledge of VMware vSphere and virtual infrastructure management. Experience with Nutanix AHV or similar hyperconverged infrastructure platforms. Proficiency in Microsoft Azure (IaaS| NSGs| Firewall| Key Vault| and security configuration). Experience managing SSL certificates and PKI infrastructure. Hands-on experience with Commvault| Arcserve| or Azure Backup solutions. Strong understanding of SolarWinds monitoring and alert configuration. Excellent troubleshooting| analytical| and documentation skills. Knowledge of PowerShell scripting for automation and configuration management. Familiarity with ITIL-based incident and change management processes. Relevant certifications (e.g.| MCSAMCSE| VMware VCP| Nutanix NCP| Azure Administrator Associate).Good-to-Have Strong attention to detail and commitment to system reliability. Ability to work independently and collaboratively across technical teams. Effective communication and coordination with vendors and stakeholders. Proactive approach to problem-solving and continuous improvement.
Essential Skills: Windows| VMWare
Responsibilities
Digital : VMWare
Role Descriptions: Must-Have Proven experience with Windows Server administration (201620192022). Strong knowledge of VMware vSphere and virtual infrastructure management. Experience with Nutanix AHV or similar hyperconverged infrastructure platforms. Proficiency in Microsoft Azure (IaaS| NSGs| Firewall| Key Vault| and security configuration). Experience managing SSL certificates and PKI infrastructure. Hands-on experience with Commvault| Arcserve| or Azure Backup solutions. Strong understanding of SolarWinds monitoring and alert configuration. Excellent troubleshooting| analytical| and documentation skills. Knowledge of PowerShell scripting for automation and configuration management. Familiarity with ITIL-based incident and change management processes. Relevant certifications (e.g.| MCSAMCSE| VMware VCP| Nutanix NCP| Azure Administrator Associate).Good-to-Have Strong attention to detail and commitment to system reliability. Ability to work independently and collaboratively across technical teams. Effective communication and coordination with vendors and stakeholders. Proactive approach to problem-solving and continuous improvement.
Essential Skills: Windows| VMWare
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
ReactJS~Angular 13+~MySQL~Core .NET Technologies~ASP.NET 4.5
Role Descriptions: Deliver engaging and interactive lectures on .NET Full Stack technologies.Conduct regular QA sessions to clarify student doubts and reinforce learning.Make sessions interactive through live coding| quizzes| and group activities.Create and maintain high-quality training content| including PowerPoint presentations| assignments| and project briefs.Develop and update course content aligned with industry standards.Guide students through hands-on labs and real-world projects.Evaluate student performance and provide constructive feedback.Stay updated with industry trends and incorporate them into teaching.Collaborate with industry partners to improve course delivery.Openness to pick up new tech skills in adjacent areas and adapt to the TD function needs
Essential Skills: Minimum 5 years of industry experience in .NET Full Stack development.Prior teaching or mentoring experience is highly desirable.Excellent communication and presentation skills.Passion for teaching and helping others grow.Experience with agile development and software engineering practices.
Responsibilities
ReactJS~Angular 13+~MySQL~Core .NET Technologies~ASP.NET 4.5
Role Descriptions: Deliver engaging and interactive lectures on .NET Full Stack technologies.Conduct regular QA sessions to clarify student doubts and reinforce learning.Make sessions interactive through live coding| quizzes| and group activities.Create and maintain high-quality training content| including PowerPoint presentations| assignments| and project briefs.Develop and update course content aligned with industry standards.Guide students through hands-on labs and real-world projects.Evaluate student performance and provide constructive feedback.Stay updated with industry trends and incorporate them into teaching.Collaborate with industry partners to improve course delivery.Openness to pick up new tech skills in adjacent areas and adapt to the TD function needs
Essential Skills: Minimum 5 years of industry experience in .NET Full Stack development.Prior teaching or mentoring experience is highly desirable.Excellent communication and presentation skills.Passion for teaching and helping others grow.Experience with agile development and software engineering practices.
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Role Category :Programming & Design
Role :ReactJS~Angular 13+~MySQL~Core .NET Technologies~ASP.NET 4.5
Requirements:
CSR-BPO experience
Customer-first mindset, strong communication and coordination skills
English proficiency
Willing to work in Upper McKinley (opp. Venice Grand Mall), BGC, Taguig, on night shift and shifting/flexible schedules
Strong multitasking, prioritization, and time management skills
Proficient in computer operating systems and Office software.
At least High School or College Level
Can start immediately (Orientation & Training On Thursday March 19th)
Role Responsibility:
US Client, Voice service for ecommerce
You will be talking to US customers – handling and managing their orders and requests
Other Information:
Hiring Process: 1-day Hiring process . Only 2 virtual/online interviews (usually between 2pm-10pm)
Office-Based. Location: Upper McKinley (opp. Venice Grand Mall), BGC, Taguig
Night Shift with flexible scheduling. options to accommodate US time zones (usually between 10PM-6AM)
Flexible to work in a shifting schedule, including weekends (Saturday & Sunday), Holidays
Competitive Salary + P2000 monthly allowances
HMO upon regularization
Responsibilities
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
