The role involves proficiency in editing and creating ServiceNow ITOM event and alert rules, as well as discovery probes. Candidates should have a technical acumen to partner with leads to establish Service Level Objectives and indicators. A deep understanding of CSDM 5 and skills in defining ITOM metrics thresholds are essential. The position is based in Bengaluru and Bhubaneswar, with a flexible night shift requirement.
Responsibilities
The role involves proficiency in editing and creating ServiceNow ITOM event and alert rules, as well as discovery probes. Candidates should have a technical acumen to partner with leads to establish Service Level Objectives and indicators. A deep understanding of CSDM 5 and skills in defining ITOM metrics thresholds are essential. The position is based in Bengaluru and Bhubaneswar, with a flexible night shift requirement.
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
The role involves hands-on development and configuration of ITSM modules in ServiceNow based on business requirements. Key responsibilities include customizing workflows, managing service catalog components, and developing automation using Flow Designer. Candidates should have strong experience in JavaScript, Glide Scripting, and ServiceNow ITSM. The ideal candidate will have 5-8 years of relevant experience and be proficient in various ServiceNow functionalities.
Responsibilities
The role involves hands-on development and configuration of ITSM modules in ServiceNow based on business requirements. Key responsibilities include customizing workflows, managing service catalog components, and developing automation using Flow Designer. Candidates should have strong experience in JavaScript, Glide Scripting, and ServiceNow ITSM. The ideal candidate will have 5-8 years of relevant experience and be proficient in various ServiceNow functionalities.
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
The ServiceNow ITOM Lead will oversee support and enhancement activities for various ITOM modules including Discovery, Service Mapping, and Event Management. Key responsibilities include hands-on configuration, managing ServiceNow Discovery, and ensuring CMDB health. Candidates should have 8-10 years of relevant experience, with a strong focus on automation and integration using ServiceNow tools. The role requires a proactive approach to troubleshooting and optimizing performance.
Responsibilities
The ServiceNow ITOM Lead will oversee support and enhancement activities for various ITOM modules including Discovery, Service Mapping, and Event Management. Key responsibilities include hands-on configuration, managing ServiceNow Discovery, and ensuring CMDB health. Candidates should have 8-10 years of relevant experience, with a strong focus on automation and integration using ServiceNow tools. The role requires a proactive approach to troubleshooting and optimizing performance.
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
The DevSec Ops Engineer will design and implement secure DevOps pipelines by integrating security, compliance, and governance into CI/CD workflows across Azure and Fabric. Key responsibilities include building and maintaining CI/CD pipelines, integrating security scans, implementing policy enforcement, and automating security controls. Candidates should have strong experience with Azure DevOps, YAML pipeline development, and security automation practices. A good understanding of cloud security and secure SDLC is also essential.
Responsibilities
The DevSec Ops Engineer will design and implement secure DevOps pipelines by integrating security, compliance, and governance into CI/CD workflows across Azure and Fabric. Key responsibilities include building and maintaining CI/CD pipelines, integrating security scans, implementing policy enforcement, and automating security controls. Candidates should have strong experience with Azure DevOps, YAML pipeline development, and security automation practices. A good understanding of cloud security and secure SDLC is also essential.
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Description:
Lead support activities across core ServiceNow ITSM modules including:
o Incident Management
o Problem Management
o Modern Change Management
o Service Request Management (Catalog & RITM)
o Knowledge Management
• Configure, customize, and maintain ITSM modules based on business requirements and best practices.
• Perform hands-on development and configuration activities including:
o Business Rules, Client Scripts
o UI Policies, UI Actions, Data Policies
o Access Control Lists (ACLs)
• Design and manage service catalog components:
o Catalog Items, Record Producers, Variables
o Request workflows and lifecycle management
• Develop and maintain automation using:
o Flow Designer workflows
o Approval flows, notifications, and orchestration
• Manage data operations including:
o Data imports using Import Sets and Transform Maps
o Data validation and consistency checks
• Develop and maintain reports and dashboards using Platform Analytics to provide operational insights and KPI tracking.
• Design and implement end-to-end ITSM solutions aligned with business processes and ServiceNow best practices.
• Build and support integrations with external systems using:
o REST and SOAP APIs
o MID Server and third-party tools
• Develop and maintain custom applications and scoped applications where required.
• Support user experience enhancements through:
o Service Portal / UI Builder configurations (basic level)
o Employee Center implementations
• Implement and support emerging capabilities such as:
o Virtual Agent (basic conversational flows)
o Generative AI and Agentic AI (Now Assist features)
• Participate in platform upgrade activities:
o Perform regression testing
o Resolve skipped records and configuration conflicts
• Ensure adherence to ServiceNow development standards, governance, and best practices.
• Contribute to CMDB fundamentals, including:
o Understanding relationships
o Supporting data accuracy and alignment with ITSM processes
• Collaborate with stakeholders, product owners, and technical teams to gather requirements, resolve issues, and deliver enhancements.
• Drive ITSM process improvements and continuous service optimization.
• Act as a technical and functional escalation point and mentor junior team members
ECMS REQ ID
241821Y26
Project Location 1
Pan India
Project Location 2
(No Value)
Project Location 3
(No Value)
Project Location 4
(No Value)
Delivery SPOC
Rajendraprasad_L@infosys.com
Relevant Experience
7
Mandatory skills
ServiceNow ITSM and working experience on below modules
• Incident Management
• Problem ManagementModern
• Change Management
• Service Request Management (Catalog & RITM)
• Knowledge Management
Desired skills
• Configure, customize, and maintain ITSM modules based on business requirements and best practices.
• Perform hands-on development and configuration activities including:
• Business Rules, Client Scripts
• UI Policies, UI Actions, Data Policies
• Access Control Lists (ACLs)
• Design and manage service catalog components:
• Catalog Items, Record Producers, Variables
• Request workflows and lifecycle management
• Develop and maintain automation using:
• Flow Designer workflows
• Approval flows, notifications, and orchestration
Domain (Industry)
NA
BGC (Before onboarding / After onboarding)
PostOB
Total Experience (Ex. 5-7 Years)
7-10
BGC Details
NA
BGC Vendor
NA
Mode of Interview
Face to Face
WFO / WFH / Hybrid
Hybrid
Please enter shift timings
2.00 PM to 11.30PM
Shift Timings
Others
Responsibilities
Description:
Lead support activities across core ServiceNow ITSM modules including:
o Incident Management
o Problem Management
o Modern Change Management
o Service Request Management (Catalog & RITM)
o Knowledge Management
• Configure, customize, and maintain ITSM modules based on business requirements and best practices.
• Perform hands-on development and configuration activities including:
o Business Rules, Client Scripts
o UI Policies, UI Actions, Data Policies
o Access Control Lists (ACLs)
• Design and manage service catalog components:
o Catalog Items, Record Producers, Variables
o Request workflows and lifecycle management
• Develop and maintain automation using:
o Flow Designer workflows
o Approval flows, notifications, and orchestration
• Manage data operations including:
o Data imports using Import Sets and Transform Maps
o Data validation and consistency checks
• Develop and maintain reports and dashboards using Platform Analytics to provide operational insights and KPI tracking.
• Design and implement end-to-end ITSM solutions aligned with business processes and ServiceNow best practices.
• Build and support integrations with external systems using:
o REST and SOAP APIs
o MID Server and third-party tools
• Develop and maintain custom applications and scoped applications where required.
• Support user experience enhancements through:
o Service Portal / UI Builder configurations (basic level)
o Employee Center implementations
• Implement and support emerging capabilities such as:
o Virtual Agent (basic conversational flows)
o Generative AI and Agentic AI (Now Assist features)
• Participate in platform upgrade activities:
o Perform regression testing
o Resolve skipped records and configuration conflicts
• Ensure adherence to ServiceNow development standards, governance, and best practices.
• Contribute to CMDB fundamentals, including:
o Understanding relationships
o Supporting data accuracy and alignment with ITSM processes
• Collaborate with stakeholders, product owners, and technical teams to gather requirements, resolve issues, and deliver enhancements.
• Drive ITSM process improvements and continuous service optimization.
• Act as a technical and functional escalation point and mentor junior team members
ECMS REQ ID
241821Y26
Project Location 1
Pan India
Project Location 2
(No Value)
Project Location 3
(No Value)
Project Location 4
(No Value)
Delivery SPOC
Rajendraprasad_L@infosys.com
Relevant Experience
7
Mandatory skills
ServiceNow ITSM and working experience on below modules
• Incident Management
• Problem ManagementModern
• Change Management
• Service Request Management (Catalog & RITM)
• Knowledge Management
Desired skills
• Configure, customize, and maintain ITSM modules based on business requirements and best practices.
• Perform hands-on development and configuration activities including:
• Business Rules, Client Scripts
• UI Policies, UI Actions, Data Policies
• Access Control Lists (ACLs)
• Design and manage service catalog components:
• Catalog Items, Record Producers, Variables
• Request workflows and lifecycle management
• Develop and maintain automation using:
• Flow Designer workflows
• Approval flows, notifications, and orchestration
Domain (Industry)
NA
BGC (Before onboarding / After onboarding)
PostOB
Total Experience (Ex. 5-7 Years)
7-10
BGC Details
NA
BGC Vendor
NA
Mode of Interview
Face to Face
WFO / WFH / Hybrid
Hybrid
Please enter shift timings
2.00 PM to 11.30PM
Shift Timings
Others
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
The Network Infrastructure Manager will oversee the configuration and maintenance of Aruba switching and routing infrastructure to ensure high availability and optimal performance. Key responsibilities include managing VLANs, troubleshooting network issues, and collaborating with cross-functional teams. Candidates should have extensive experience with NGINX load balancers and proficiency in routing protocols such as OSPF and BGP. A minimum of 10 years of experience in network administration is required, with a focus on proactive monitoring and documentation.
Responsibilities
The Network Infrastructure Manager will oversee the configuration and maintenance of Aruba switching and routing infrastructure to ensure high availability and optimal performance. Key responsibilities include managing VLANs, troubleshooting network issues, and collaborating with cross-functional teams. Candidates should have extensive experience with NGINX load balancers and proficiency in routing protocols such as OSPF and BGP. A minimum of 10 years of experience in network administration is required, with a focus on proactive monitoring and documentation.
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
We are seeking a skilled and proactive Database Administrator with strong experience in database design, optimization, and cloud migration. This role is critical to modernizing our data infrastructure, including the redesign and migration of our legacy database to a scalable cloud or Kubernetes-based On-Prem platform. The ideal candidate will have experience in deploying and managing containerized workloads, architecting time series database solutions, and modernizing PostgreSQL systems.
Responsibilities
We are seeking a skilled and proactive Database Administrator with strong experience in database design, optimization, and cloud migration. This role is critical to modernizing our data infrastructure, including the redesign and migration of our legacy database to a scalable cloud or Kubernetes-based On-Prem platform. The ideal candidate will have experience in deploying and managing containerized workloads, architecting time series database solutions, and modernizing PostgreSQL systems.
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
We are seeking an experienced Lead .NET Developer with strong expertise in .NET Core, microservices architecture, and Azure cloud services. The Lead Developer will be responsible for technical leadership, hands-on development, code quality, and guiding the development team toward best practices. This role requires deep technical expertise, strong architectural thinking, and the ability to lead high-performing engineering teams.
Responsibilities
We are seeking an experienced Lead .NET Developer with strong expertise in .NET Core, microservices architecture, and Azure cloud services. The Lead Developer will be responsible for technical leadership, hands-on development, code quality, and guiding the development team toward best practices. This role requires deep technical expertise, strong architectural thinking, and the ability to lead high-performing engineering teams.
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
The ServiceNow HRSD Developer is responsible for designing, developing, and implementing solutions within the ServiceNow HRSD module. Key responsibilities include building custom widgets, integrating ServiceNow with other systems, and ensuring platform stability. Candidates should have strong development skills in ServiceNow, particularly with JavaScript, and a solid understanding of HR processes. A Bachelor's degree in a related field is required, and advanced certifications are preferred.
Responsibilities
The ServiceNow HRSD Developer is responsible for designing, developing, and implementing solutions within the ServiceNow HRSD module. Key responsibilities include building custom widgets, integrating ServiceNow with other systems, and ensuring platform stability. Candidates should have strong development skills in ServiceNow, particularly with JavaScript, and a solid understanding of HR processes. A Bachelor's degree in a related field is required, and advanced certifications are preferred.
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
