As an Infra Tech Support Practitioner, you will be responsible for providing level one to level two technical support for infrastructure, systems, and applications in both production and development environments, working remotely and onsite while following established operating models and processes. You will act as the primary interface with users and clients to accurately diagnose issues and deliver effective resolutions across infrastructure, operating systems, networks, and application platforms, ensuring service stability and quality support. You are expected to build knowledge and support the team while actively participating in problem-solving discussions. Beginner proficiency in Service Desk Management is required. Beginner proficiency in Service Desk Voice Support is recommended.
Develop a strong understanding of infrastructure and application environments to enhance support effectiveness.
Collaborate with team members to identify recurring issues and contribute to continuous improvement initiatives.
Communicate clearly and empathetically with users to ensure a positive support experience.
Follow established procedures to maintain consistency and quality in service delivery.
Document incidents and resolutions thoroughly to support knowledge sharing and future troubleshooting."
Responsibilities
As an Infra Tech Support Practitioner, you will be responsible for providing level one to level two technical support for infrastructure, systems, and applications in both production and development environments, working remotely and onsite while following established operating models and processes. You will act as the primary interface with users and clients to accurately diagnose issues and deliver effective resolutions across infrastructure, operating systems, networks, and application platforms, ensuring service stability and quality support. You are expected to build knowledge and support the team while actively participating in problem-solving discussions. Beginner proficiency in Service Desk Management is required. Beginner proficiency in Service Desk Voice Support is recommended.
Develop a strong understanding of infrastructure and application environments to enhance support effectiveness.
Collaborate with team members to identify recurring issues and contribute to continuous improvement initiatives.
Communicate clearly and empathetically with users to ensure a positive support experience.
Follow established procedures to maintain consistency and quality in service delivery.
Document incidents and resolutions thoroughly to support knowledge sharing and future troubleshooting."
Salary : Rs. 0.0 - Rs. 30,000.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
: Cloud Application Migration~Digitrience with SAP Basis administration in ECC or S/4HANA environments.
• Understanding of SAP architecture: application servers, database, OS, transport layers.
• Basic knowledge of HANA, Oracle, or SQL database administration.
• Familiarity with OS environments (Linux/Unix/Windows) supporting SAP.
• Experience with SAP Solution Manager, monitoring tools, and alerting.
• Ability to assist with performance tuning and system troubleshooting.
• Knowledge of SAP transport management (CTS/CTS+).
• Strong problem‑solving skills and willingness to learn advanced Basis tasks.
• Ability to work in on‑call rotation and support maintenance activities.
• Good communication, teamwork, and documentation skills.
Roles & Responsibilities:
• Support daily SAP system administration activities including monitoring, performance checks, and issue troubleshooting.
• Assist with SAP system installations, upgrades, patches, kernel updates, and support packages.
• Perform user and role administration, transport management, and environment refresh tasks.
• Monitor SAP HANA/Oracle/SQL database performance, backups, and system alerts.
• Support SAP modules such as ECC, S/4HANA, BW, PI/PO, Fiori, and Solution Manager.
• Participate in system refreshes, client copies, and landscape maintenance activities.
• Validate system health during deployments, cutovers, and scheduled maintenance windows.
• Collaborate with functional teams and developers to resolve performance or configuration issues.
• Assist in maintaining high availability, failover, and disaster recovery processes.
• Work with infrastructure teams on OS, networking, storage, and security-related issues impacting SAP systems.
• Maintain documentation for standard operating procedures, change logs, and technical configurations.
• Ensure compliance with security standards, governance, and audit requirements."al : SAP BASIS - HANA
Responsibilities
: Cloud Application Migration~Digital : SAP BASIS - HANA
rience with SAP Basis administration in ECC or S/4HANA environments.
• Understanding of SAP architecture: application servers, database, OS, transport layers.
• Basic knowledge of HANA, Oracle, or SQL database administration.
• Familiarity with OS environments (Linux/Unix/Windows) supporting SAP.
• Experience with SAP Solution Manager, monitoring tools, and alerting.
• Ability to assist with performance tuning and system troubleshooting.
• Knowledge of SAP transport management (CTS/CTS+).
• Strong problem‑solving skills and willingness to learn advanced Basis tasks.
• Ability to work in on‑call rotation and support maintenance activities.
• Good communication, teamwork, and documentation skills.
Roles & Responsibilities:
• Support daily SAP system administration activities including monitoring, performance checks, and issue troubleshooting.
• Assist with SAP system installations, upgrades, patches, kernel updates, and support packages.
• Perform user and role administration, transport management, and environment refresh tasks.
• Monitor SAP HANA/Oracle/SQL database performance, backups, and system alerts.
• Support SAP modules such as ECC, S/4HANA, BW, PI/PO, Fiori, and Solution Manager.
• Participate in system refreshes, client copies, and landscape maintenance activities.
• Validate system health during deployments, cutovers, and scheduled maintenance windows.
• Collaborate with functional teams and developers to resolve performance or configuration issues.
• Assist in maintaining high availability, failover, and disaster recovery processes.
• Work with infrastructure teams on OS, networking, storage, and security-related issues impacting SAP systems.
• Maintain documentation for standard operating procedures, change logs, and technical configurations.
• Ensure compliance with security standards, governance, and audit requirements."
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Role Category :Programming & Design
Role :: Cloud Application Migration~Digital : SAP BASIS - HANA
