5+ years of hands-on Oracle CPQ Cloud administration and configuration experience in aproduction environment.
Deep proficiency in BML (BigMachines Language) for pricing formulas, configurationlogic, and document generation scripting
Strong experience with Oracle CPQ product catalog design, attribute modeling,configuration rules, and commerce process workflows.
Demonstrated experience integrating Oracle CPQ with Salesforce CRM using the nativeOracle CPQ–Salesforce connector.
Experience with REST and/or SOAP API integration patterns for CPQ data exchange.
Solid understanding of CPQ-related business processes: configure-to-order, quote-to-cash,pricing governance, and approval workflows.
Proficiency in XSLT or Oracle CPQ's native template engine for quote document design.
Experience managing multiple CPQ environments and coordinating structured releasemigrations.
Preferred Qualifications
Oracle CPQ Cloud certification or Oracle-recognized training completion.
Experience integrating Oracle CPQ with Oracle ERP Cloud, Oracle Order Management, orOracle Revenue Management Cloud.
Familiarity with subscription billing, recurring revenue models, and renewal quotingwithin CPQ.
Experience with Oracle CPQ's Advanced Configurator for complex hardware/BOM-drivenproduct models.
Knowledge of Salesforce administration (objects, flows, profiles) to support the CRM–CPQintegration layer.
Exposure to middleware/iPaaS platforms (MuleSoft, Azure Logic Apps, Boomi) for CPQintegration scenarios.
Experience supporting large-scale sales organizations (500+ quoting users) or multi-region/multi-currency CPQ deployments.
Familiarity with Agile/Scrum delivery practices.
Competencies
Deep Platform Expertise:
Recognized authority on Oracle CPQ — consulted first forcomplex configuration challenges and platform decisions.
Business Acumen:
Strong understanding of sales processes, pricing strategy, and revenueoperations; able to bridge business intent and technical configuration.
Analytical Problem-Solving:
Skilled at diagnosing complex rule conflicts, pricingdiscrepancies, and integration failures with structured, data-driven approaches.
Stakeholder Communication:
Responsibilities
5+ years of hands-on Oracle CPQ Cloud administration and configuration experience in aproduction environment.
Deep proficiency in BML (BigMachines Language) for pricing formulas, configurationlogic, and document generation scripting
Strong experience with Oracle CPQ product catalog design, attribute modeling,configuration rules, and commerce process workflows.
Demonstrated experience integrating Oracle CPQ with Salesforce CRM using the nativeOracle CPQ–Salesforce connector.
Experience with REST and/or SOAP API integration patterns for CPQ data exchange.
Solid understanding of CPQ-related business processes: configure-to-order, quote-to-cash,pricing governance, and approval workflows.
Proficiency in XSLT or Oracle CPQ's native template engine for quote document design.
Experience managing multiple CPQ environments and coordinating structured releasemigrations.
Preferred Qualifications
Oracle CPQ Cloud certification or Oracle-recognized training completion.
Experience integrating Oracle CPQ with Oracle ERP Cloud, Oracle Order Management, orOracle Revenue Management Cloud.
Familiarity with subscription billing, recurring revenue models, and renewal quotingwithin CPQ.
Experience with Oracle CPQ's Advanced Configurator for complex hardware/BOM-drivenproduct models.
Knowledge of Salesforce administration (objects, flows, profiles) to support the CRM–CPQintegration layer.
Exposure to middleware/iPaaS platforms (MuleSoft, Azure Logic Apps, Boomi) for CPQintegration scenarios.
Experience supporting large-scale sales organizations (500+ quoting users) or multi-region/multi-currency CPQ deployments.
Familiarity with Agile/Scrum delivery practices.
Competencies
Deep Platform Expertise:
Recognized authority on Oracle CPQ — consulted first forcomplex configuration challenges and platform decisions.
Business Acumen:
Strong understanding of sales processes, pricing strategy, and revenueoperations; able to bridge business intent and technical configuration.
Analytical Problem-Solving:
Skilled at diagnosing complex rule conflicts, pricingdiscrepancies, and integration failures with structured, data-driven approaches.
Stakeholder Communication:
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
10 PDC3B Summary: As an Operations Engineer, a typical day involves overseeing the smooth functioning of production systems and services, ensuring they meet operational requirements and service agreements. This role requires continuous monitoring, managing incidents, and coordinating with various teams to maintain system reliability and performance. The position demands proactive problem-solving and effective communication to support ongoing operations and service delivery, contributing to the overall stability and efficiency of the production environment. Flexible to work in 24/7 shift.Role: MSSQL Database AdministratorDuration: 6 MonthsKey Responsibilities Technical Experience Professional Attributes Educational Qualification:• Plan and implement medium to high risk changes on high profile production MS SQL• Analyze and assess the impact and risk of low to medium risk changes on high profile production databases.• Resolve difficult/complex incidents affecting the operation/availability of high profile production databases.• Create and review technical system recovery plans• Help to idenitify and plan RCA implementation.• Make pro-active suggestions for service improvements.• Knowledge on cross DB platforms like Sybase, MySQL.• Prepare Runbooks as needed and review all SOPs.• Automate the manual tasks and recurring incidents.• Adhere to SLAs.• 4-6 Years of database administration on distributed platforms.• Setup/Configuration/Support/ Upgrade of SQL server 2012,2014,2016,2017,2019 (Standalone, SQL failover cluster, always -on etc.) and MS Azure.• Must have extensive experience to support large size, high volume, and ctirical sql server environments.• Proficient in Database installation, setup, upgrade, and space management procedures.• implementing and configuring DR soultions like always On, Replication, log shippping, mirroring.• Experience installing, Maintaining SQL server in a windows environment. • Ability to detect and troubleshoot sql server CPU, memory, I/O, disk space and other resources contention related issues. • Understanding of SQL server encryption options like TDE.• Good experience with backups, restores and recovery models.• Good experience of high availability(HA) and Disaster recovery(DR) options for sql server.• Critical thinker and problem solving skills. • Good time-management skills, Great interpersonal and communications skills• Good experience with powershell scripting. • Good verbal and written communication skills to connect with customers at varying levels of the organization.• Ability to operate independently and make decisions with little direct supervision • Flexible to work in 24/7 shift • Must be a team player• Must be capable to upscale and take initiative to deliver the task independently.• Must be open to learn and and work on new technologies.1. Bachelor’s degree2. ITIL V3/V4 Foundation certified3. Peferred to have MCSA certification.4. Prefered to have knowledge/certification on any Cloud Technologies.Additional Information: - The candidate should have minimum 3 years of experience in Microsoft SQL Server Administration.- This position is based at our Pune office.- A 15 years full time education is required.
Responsibilities
10 PDC3B Summary: As an Operations Engineer, a typical day involves overseeing the smooth functioning of production systems and services, ensuring they meet operational requirements and service agreements. This role requires continuous monitoring, managing incidents, and coordinating with various teams to maintain system reliability and performance. The position demands proactive problem-solving and effective communication to support ongoing operations and service delivery, contributing to the overall stability and efficiency of the production environment. Flexible to work in 24/7 shift.Role: MSSQL Database AdministratorDuration: 6 MonthsKey Responsibilities Technical Experience Professional Attributes Educational Qualification:• Plan and implement medium to high risk changes on high profile production MS SQL• Analyze and assess the impact and risk of low to medium risk changes on high profile production databases.• Resolve difficult/complex incidents affecting the operation/availability of high profile production databases.• Create and review technical system recovery plans• Help to idenitify and plan RCA implementation.• Make pro-active suggestions for service improvements.• Knowledge on cross DB platforms like Sybase, MySQL.• Prepare Runbooks as needed and review all SOPs.• Automate the manual tasks and recurring incidents.• Adhere to SLAs.• 4-6 Years of database administration on distributed platforms.• Setup/Configuration/Support/ Upgrade of SQL server 2012,2014,2016,2017,2019 (Standalone, SQL failover cluster, always -on etc.) and MS Azure.• Must have extensive experience to support large size, high volume, and ctirical sql server environments.• Proficient in Database installation, setup, upgrade, and space management procedures.• implementing and configuring DR soultions like always On, Replication, log shippping, mirroring.• Experience installing, Maintaining SQL server in a windows environment. • Ability to detect and troubleshoot sql server CPU, memory, I/O, disk space and other resources contention related issues. • Understanding of SQL server encryption options like TDE.• Good experience with backups, restores and recovery models.• Good experience of high availability(HA) and Disaster recovery(DR) options for sql server.• Critical thinker and problem solving skills. • Good time-management skills, Great interpersonal and communications skills• Good experience with powershell scripting. • Good verbal and written communication skills to connect with customers at varying levels of the organization.• Ability to operate independently and make decisions with little direct supervision • Flexible to work in 24/7 shift • Must be a team player• Must be capable to upscale and take initiative to deliver the task independently.• Must be open to learn and and work on new technologies.1. Bachelor’s degree2. ITIL V3/V4 Foundation certified3. Peferred to have MCSA certification.4. Prefered to have knowledge/certification on any Cloud Technologies.Additional Information: - The candidate should have minimum 3 years of experience in Microsoft SQL Server Administration.- This position is based at our Pune office.- A 15 years full time education is required.
Salary : Rs. 0.0 - Rs. 1,30,000.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
As an Operations Engineer, a typical day involves overseeing the smooth functioning of production systems and services, ensuring they meet operational requirements and service agreements. This role requires continuous monitoring, managing incidents, and coordinating with various teams to maintain system reliability and performance. The position demands proactive problem-solving and effective communication to support ongoing operations and service delivery, contributing to the overall stability and efficiency of the production environment. Flexible to work in 24/7 shift.Role: MSSQL Database AdministratorDuration: 6 MonthsKey Responsibilities Technical Experience Professional Attributes Educational Qualification:• Plan and implement medium to high risk changes on high profile production MS SQL• Analyze and assess the impact and risk of low to medium risk changes on high profile production databases.• Resolve difficult/complex incidents affecting the operation/availability of high profile production databases.• Create and review technical system recovery plans• Help to idenitify and plan RCA implementation.• Make pro-active suggestions for service improvements.• Knowledge on cross DB platforms like Sybase, MySQL.• Prepare Runbooks as needed and review all SOPs.• Automate the manual tasks and recurring incidents.• Adhere to SLAs.• 4-6 Years of database administration on distributed platforms.• Setup/Configuration/Support/ Upgrade of SQL server 2012,2014,2016,2017,2019 (Standalone, SQL failover cluster, always -on etc.) and MS Azure.• Must have extensive experience to support large size, high volume, and ctirical sql server environments.• Proficient in Database installation, setup, upgrade, and space management procedures.• implementing and configuring DR soultions like always On, Replication, log shippping, mirroring.• Experience installing, Maintaining SQL server in a windows environment. • Ability to detect and troubleshoot sql server CPU, memory, I/O, disk space and other resources contention related issues. • Understanding of SQL server encryption options like TDE.• Good experience with backups, restores and recovery models.• Good experience of high availability(HA) and Disaster recovery(DR) options for sql server.• Critical thinker and problem solving skills. • Good time-management skills, Great interpersonal and communications skills• Good experience with powershell scripting. • Good verbal and written communication skills to connect with customers at varying levels of the organization.• Ability to operate independently and make decisions with little direct supervision • Flexible to work in 24/7 shift • Must be a team player• Must be capable to upscale and take initiative to deliver the task independently.• Must be open to learn and and work on new technologies.1. Bachelor’s degree2. ITIL V3/V4 Foundation certified3. Peferred to have MCSA certification.4. Prefered to have knowledge/certification on any Cloud Technologies.Additional Information: - The candidate should have minimum 3 years of experience in Microsoft SQL Server Administration.- This position is based at our Pune office.- A 15 years full time education is required.
Responsibilities
As an Operations Engineer, a typical day involves overseeing the smooth functioning of production systems and services, ensuring they meet operational requirements and service agreements. This role requires continuous monitoring, managing incidents, and coordinating with various teams to maintain system reliability and performance. The position demands proactive problem-solving and effective communication to support ongoing operations and service delivery, contributing to the overall stability and efficiency of the production environment. Flexible to work in 24/7 shift.Role: MSSQL Database AdministratorDuration: 6 MonthsKey Responsibilities Technical Experience Professional Attributes Educational Qualification:• Plan and implement medium to high risk changes on high profile production MS SQL• Analyze and assess the impact and risk of low to medium risk changes on high profile production databases.• Resolve difficult/complex incidents affecting the operation/availability of high profile production databases.• Create and review technical system recovery plans• Help to idenitify and plan RCA implementation.• Make pro-active suggestions for service improvements.• Knowledge on cross DB platforms like Sybase, MySQL.• Prepare Runbooks as needed and review all SOPs.• Automate the manual tasks and recurring incidents.• Adhere to SLAs.• 4-6 Years of database administration on distributed platforms.• Setup/Configuration/Support/ Upgrade of SQL server 2012,2014,2016,2017,2019 (Standalone, SQL failover cluster, always -on etc.) and MS Azure.• Must have extensive experience to support large size, high volume, and ctirical sql server environments.• Proficient in Database installation, setup, upgrade, and space management procedures.• implementing and configuring DR soultions like always On, Replication, log shippping, mirroring.• Experience installing, Maintaining SQL server in a windows environment. • Ability to detect and troubleshoot sql server CPU, memory, I/O, disk space and other resources contention related issues. • Understanding of SQL server encryption options like TDE.• Good experience with backups, restores and recovery models.• Good experience of high availability(HA) and Disaster recovery(DR) options for sql server.• Critical thinker and problem solving skills. • Good time-management skills, Great interpersonal and communications skills• Good experience with powershell scripting. • Good verbal and written communication skills to connect with customers at varying levels of the organization.• Ability to operate independently and make decisions with little direct supervision • Flexible to work in 24/7 shift • Must be a team player• Must be capable to upscale and take initiative to deliver the task independently.• Must be open to learn and and work on new technologies.1. Bachelor’s degree2. ITIL V3/V4 Foundation certified3. Peferred to have MCSA certification.4. Prefered to have knowledge/certification on any Cloud Technologies.Additional Information: - The candidate should have minimum 3 years of experience in Microsoft SQL Server Administration.- This position is based at our Pune office.- A 15 years full time education is required.
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Looking for candidates with 5 to 7 years of experience in PLM Solution Development- 3DEXPERIENCE/ENOVIA • The successful candidate will be responsible for the software development / Customization on the 3D Experience platform • Candidate must have Technical Development and Implementation Experience in 3DExperience (2016x and above) • Experienced in ENOVIA V6 application / 3DExperience implementation, design development, support on V6 versions • Experience in Engineering Central, CATIA V6, 3DDashboard, Enterprise Change Management, and other ENOVIA applications • Programming experience in Core/RMI, AEF, ADK, MQL, JPO, TCL • Strong programming and scripting expertise with Java Development Kit, JSP, HTML, JavaScript • Good to have experience of ENOVIA/3DExperience from On Premise to Azure Migration • Good communication skills • Leadership qualities and IC Contributor who can speak to the stakeholders based in US, understand the expectations and deliver
Responsibilities
Looking for candidates with 5 to 7 years of experience in PLM Solution Development- 3DEXPERIENCE/ENOVIA • The successful candidate will be responsible for the software development / Customization on the 3D Experience platform • Candidate must have Technical Development and Implementation Experience in 3DExperience (2016x and above) • Experienced in ENOVIA V6 application / 3DExperience implementation, design development, support on V6 versions • Experience in Engineering Central, CATIA V6, 3DDashboard, Enterprise Change Management, and other ENOVIA applications • Programming experience in Core/RMI, AEF, ADK, MQL, JPO, TCL • Strong programming and scripting expertise with Java Development Kit, JSP, HTML, JavaScript • Good to have experience of ENOVIA/3DExperience from On Premise to Azure Migration • Good communication skills • Leadership qualities and IC Contributor who can speak to the stakeholders based in US, understand the expectations and deliver
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Roles & Responsibilities:
1. Provide L2 functional support for 3DEXPERIENCE CATIA and CATIA V5 in AMS environment
2. Analyze and resolve incidents, service requests and defects related to Part Design, Assembly and Drafting
3. Understand and support PLM processes such as EBOM, configurations and product structures
4. Perform functional analysis and root cause identification for production issues
5. Support testing activities including test case creation, functional validation and regression testing
6. Collaborate with business users, SMEs and technical teams for issue resolution
7. Participate in knowledge transfer sessions and maintain documentation such as SOPs and troubleshooting guides
8. Ensure adherence to SLA timelines and AMS support processes
9. Support release activities and minor enhancements as required
Professional & Technical Skills:
1. Good functional knowledge of 3DEXPERIENCE CATIA and 3DEXPERIENCE platform
2. Understanding of engineering design concepts such as Part, Assembly and Drafting
3. Basic understanding of PLM concepts including BOM, lifecycle and configurations
4. Experience in AMS support including incident and problem management
5. Ability to perform functional troubleshooting and issue analysis
6. Basic knowledge of software testing lifecycle and test case design
7. Familiarity with Agile and ITSM tools such as ServiceNow
Responsibilities
Roles & Responsibilities:
1. Provide L2 functional support for 3DEXPERIENCE CATIA and CATIA V5 in AMS environment
2. Analyze and resolve incidents, service requests and defects related to Part Design, Assembly and Drafting
3. Understand and support PLM processes such as EBOM, configurations and product structures
4. Perform functional analysis and root cause identification for production issues
5. Support testing activities including test case creation, functional validation and regression testing
6. Collaborate with business users, SMEs and technical teams for issue resolution
7. Participate in knowledge transfer sessions and maintain documentation such as SOPs and troubleshooting guides
8. Ensure adherence to SLA timelines and AMS support processes
9. Support release activities and minor enhancements as required
Professional & Technical Skills:
1. Good functional knowledge of 3DEXPERIENCE CATIA and 3DEXPERIENCE platform
2. Understanding of engineering design concepts such as Part, Assembly and Drafting
3. Basic understanding of PLM concepts including BOM, lifecycle and configurations
4. Experience in AMS support including incident and problem management
5. Ability to perform functional troubleshooting and issue analysis
6. Basic knowledge of software testing lifecycle and test case design
7. Familiarity with Agile and ITSM tools such as ServiceNow
Salary : Rs. 0.0 - Rs. 1,40,000.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Description:
Exposure tbasic FICmodules GL, AP, AR, CCA, IO
Exposure tTesting the various Finance related business process.
Good understand of the Integration with MM, SD, PS & ISU modules
Primary Skill Required for the Role
SAP FICO
Additional Skills Requested for Role
AP - Accounts Payable -Advanced (6-9 years experience)
SAP - Cash and Banking -Advanced (6-9 years experience)
1. 6+ years of relevant experience and have capabilities of a Senior Consultant level
2. S4HANA implementation experience is a must
3. Should have experience in managing 1 – 2 junior team members, so we can deploy campus along with them
4. Strong grip on AP and Banking to drive conversations with the client
5. Should be able to participate in solutioning
Responsibilities
Description:
Exposure tbasic FICmodules GL, AP, AR, CCA, IO
Exposure tTesting the various Finance related business process.
Good understand of the Integration with MM, SD, PS & ISU modules
Primary Skill Required for the Role
SAP FICO
Additional Skills Requested for Role
AP - Accounts Payable -Advanced (6-9 years experience)
SAP - Cash and Banking -Advanced (6-9 years experience)
1. 6+ years of relevant experience and have capabilities of a Senior Consultant level
2. S4HANA implementation experience is a must
3. Should have experience in managing 1 – 2 junior team members, so we can deploy campus along with them
4. Strong grip on AP and Banking to drive conversations with the client
5. Should be able to participate in solutioning
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
1. Responsibilities –
Data Pipelines: Build and manage ETL pipelines to ingest vast amounts of structured and unstructured data.
Vector Embeddings: Prepare data for Gen AI. This involves converting data into vector embeddings (numerical representations of data) so AI models can understand and search it.
System Architecture: Design robust storage solutions and vector databases (like Elastic or Pinecone) for AI systems.
Model Governance: Ensure AI models use compliant, clean data. Prevent the system from producing incorrect or hallucinations
2. Technical Skill-
Databases: SQL, NoSQL, and Vector databases.
Cloud Platforms: Experience with major cloud providers (AWS, Azure, Google Cloud) and data tools like Databricks, Snowflake.
Programming: Python and Big Data frameworks like PySpark.
AI Concepts: Deep understanding of RAG ,fine-tuning models, and prompt engineering
Responsibilities
1. Responsibilities –
Data Pipelines: Build and manage ETL pipelines to ingest vast amounts of structured and unstructured data.
Vector Embeddings: Prepare data for Gen AI. This involves converting data into vector embeddings (numerical representations of data) so AI models can understand and search it.
System Architecture: Design robust storage solutions and vector databases (like Elastic or Pinecone) for AI systems.
Model Governance: Ensure AI models use compliant, clean data. Prevent the system from producing incorrect or hallucinations
2. Technical Skill-
Databases: SQL, NoSQL, and Vector databases.
Cloud Platforms: Experience with major cloud providers (AWS, Azure, Google Cloud) and data tools like Databricks, Snowflake.
Programming: Python and Big Data frameworks like PySpark.
AI Concepts: Deep understanding of RAG ,fine-tuning models, and prompt engineering
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Role Title: Release Manager
Program: ServiceNow OSS Transformation
Location: Offshore
Role Summary
The Release Manager will own the release governance, planning, coordination, and deployment readiness for a large-scale ServiceNow-led OSS transformation program. The role ensures that all ServiceNow platform, workflow, integration, and data releases are controlled, tested, approved, and deployed with minimal business disruption. The role sits at the intersection of release management, change management, environment coordination, and stakeholder communication across service operations, architecture, development, testing, and infrastructure teams.
Key Responsibilities
- Own the end-to-end release calendar for ServiceNow platform and OSS transformation workstreams.
- Coordinate release scope across ServiceNow enhancements, integrations, CMDB updates, workflow changes, and data migrations.
- Manage release readiness across development, QA, UAT, security, and production support teams.
- Ensure alignment with change management, CAB approvals, and deployment governance.
- Coordinate cutover planning, implementation windows, rollback plans, and hypercare support.
- Track release dependencies across ServiceNow, OSS/BSS, integration layers, and external vendors.
- Maintain release documentation, including release notes, runbooks, deployment plans, and sign-offs.
- Drive defect triage, release risk management, and escalation resolution during deployment cycles.
- Produce stakeholder updates, executive status reports, and release risk dashboards.
- Support post-release reviews and continuous improvement of release processes and controls.
ServiceNow Focus
- Manage releases using ServiceNow Release Management and related change workflows.
- Work with release tasks, change items, and scoped work artifacts in ServiceNow.
- Ensure release governance is embedded into the ServiceNow operating model.
- Support process discipline across incident, problem, change, and release practices.
- Partner with platform, product, and architecture teams to ensure releases are traceable and auditable.
OSS Transformation Experience
- Experience supporting telecom OSS transformation programs, ideally involving ServiceNow, service assurance, fulfillment, and operational workflow redesign.
- Familiarity with telecom domain integrations such as OSS/BSS interfaces, inventory, orchestration, order fallout, and service management processes.
- Understanding of how release changes affect operational support models, service desks, service assurance, and field/service delivery.
- Ability to coordinate across vendors and technical towers in a multi-system enterprise landscape.
- Knowledge of telecom change windows, operational risk controls, and business-critical production environments.
Required Skills and Experience
- 7+ years of experience in release management, deployment coordination, or change/release governance.
- Strong hands-on experience with ServiceNow platform delivery or enterprise TSOM & TSM programs.
- Solid understanding of ITIL release, change, incident, and problem management practices.
- Experience in complex transformation environments with multiple dependent releases.
- Strong stakeholder management, communication, and cross-functional coordination skills.
- Familiarity with CI/CD, environment management, deployment planning, and production readiness.
- Ability to manage multiple releases in parallel under tight timelines.
- Strong documentation, reporting, and issue/risk management capability.
Preferred Qualifications
- ServiceNow platform knowledge, including Release Management, Change Management, CMDB, and integration workflows.
- Experience in telecom OSS/BSS transformation or digital operations programs.
- Exposure to tools such as Jira, Confluence, Azure DevOps, or equivalent release tooling.
- ITIL certification and/or ServiceNow certifications preferred.
- Experience with offshore delivery models and global stakeholder coordination.
Responsibilities
Role Title: Release Manager
Program: ServiceNow OSS Transformation
Location: Offshore
Role Summary
The Release Manager will own the release governance, planning, coordination, and deployment readiness for a large-scale ServiceNow-led OSS transformation program. The role ensures that all ServiceNow platform, workflow, integration, and data releases are controlled, tested, approved, and deployed with minimal business disruption. The role sits at the intersection of release management, change management, environment coordination, and stakeholder communication across service operations, architecture, development, testing, and infrastructure teams.
Key Responsibilities
- Own the end-to-end release calendar for ServiceNow platform and OSS transformation workstreams.
- Coordinate release scope across ServiceNow enhancements, integrations, CMDB updates, workflow changes, and data migrations.
- Manage release readiness across development, QA, UAT, security, and production support teams.
- Ensure alignment with change management, CAB approvals, and deployment governance.
- Coordinate cutover planning, implementation windows, rollback plans, and hypercare support.
- Track release dependencies across ServiceNow, OSS/BSS, integration layers, and external vendors.
- Maintain release documentation, including release notes, runbooks, deployment plans, and sign-offs.
- Drive defect triage, release risk management, and escalation resolution during deployment cycles.
- Produce stakeholder updates, executive status reports, and release risk dashboards.
- Support post-release reviews and continuous improvement of release processes and controls.
ServiceNow Focus
- Manage releases using ServiceNow Release Management and related change workflows.
- Work with release tasks, change items, and scoped work artifacts in ServiceNow.
- Ensure release governance is embedded into the ServiceNow operating model.
- Support process discipline across incident, problem, change, and release practices.
- Partner with platform, product, and architecture teams to ensure releases are traceable and auditable.
OSS Transformation Experience
- Experience supporting telecom OSS transformation programs, ideally involving ServiceNow, service assurance, fulfillment, and operational workflow redesign.
- Familiarity with telecom domain integrations such as OSS/BSS interfaces, inventory, orchestration, order fallout, and service management processes.
- Understanding of how release changes affect operational support models, service desks, service assurance, and field/service delivery.
- Ability to coordinate across vendors and technical towers in a multi-system enterprise landscape.
- Knowledge of telecom change windows, operational risk controls, and business-critical production environments.
Required Skills and Experience
- 7+ years of experience in release management, deployment coordination, or change/release governance.
- Strong hands-on experience with ServiceNow platform delivery or enterprise TSOM & TSM programs.
- Solid understanding of ITIL release, change, incident, and problem management practices.
- Experience in complex transformation environments with multiple dependent releases.
- Strong stakeholder management, communication, and cross-functional coordination skills.
- Familiarity with CI/CD, environment management, deployment planning, and production readiness.
- Ability to manage multiple releases in parallel under tight timelines.
- Strong documentation, reporting, and issue/risk management capability.
Preferred Qualifications
- ServiceNow platform knowledge, including Release Management, Change Management, CMDB, and integration workflows.
- Experience in telecom OSS/BSS transformation or digital operations programs.
- Exposure to tools such as Jira, Confluence, Azure DevOps, or equivalent release tooling.
- ITIL certification and/or ServiceNow certifications preferred.
- Experience with offshore delivery models and global stakeholder coordination.
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
