As an IT Service Management Representative, you will manage the delivery of IT production systems and services. A typical day involves supporting the infrastructure service management lifecycle, ensuring that client satisfaction is prioritized while effectively managing risks associated with services. You will also provide operational support to ensure that production systems and devices remain online and available, contributing to the overall efficiency and reliability of IT services. Roles & Responsibilities: - Expected to build knowledge and support the team.- Participate in Problem Solving discussions.- Assist in monitoring and maintaining the availability of IT production systems.- Collaborate with team members to identify and resolve service-related issues. Professional & Technical Skills: - Must To Have Skills: Proficiency in Configuration Database & CI Management.- Good To Have Skills: Experience with Asset Management.- Familiarity with IT service management frameworks such as ITIL.- Understanding of incident management and service request processes.- Ability to work with various IT monitoring tools to ensure system availability. Additional Information: - The candidate should have minimum 0-2 years of experience in Configuration Database & CI Management.- This position is based at our Bengaluru office.- A 15 years full time education is required.
Responsibilities
As an IT Service Management Representative, you will manage the delivery of IT production systems and services. A typical day involves supporting the infrastructure service management lifecycle, ensuring that client satisfaction is prioritized while effectively managing risks associated with services. You will also provide operational support to ensure that production systems and devices remain online and available, contributing to the overall efficiency and reliability of IT services. Roles & Responsibilities: - Expected to build knowledge and support the team.- Participate in Problem Solving discussions.- Assist in monitoring and maintaining the availability of IT production systems.- Collaborate with team members to identify and resolve service-related issues. Professional & Technical Skills: - Must To Have Skills: Proficiency in Configuration Database & CI Management.- Good To Have Skills: Experience with Asset Management.- Familiarity with IT service management frameworks such as ITIL.- Understanding of incident management and service request processes.- Ability to work with various IT monitoring tools to ensure system availability. Additional Information: - The candidate should have minimum 0-2 years of experience in Configuration Database & CI Management.- This position is based at our Bengaluru office.- A 15 years full time education is required.
Salary : Rs. 0.0 - Rs. 30,000.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Techno Functional - Business Analyst - (25000FKO)
Missions
IT SDLC process & Good understanding of Agile. Nice to have the knowledge on SQL Queries.
Has the ability to connect with various stakeholders, both locally and globally, conduct periodical and adhoc meetings to derive action
Always focuses on process improvements and Efficiency Gain within the IT team and for the Business users.
Excellent team player with high level of team spirit and collaborates with all team members with a giving attitude and positive mindset.
Mandatory skills :
· Good experience in Business analysis
· Experience on ERP tool - oracle/SAP
· Candidate should have well versed knowledge and hands on accounting process.
· Candidate should come from Finance background
· Education : B.com/ MBA finance
· Should have hands on experience in advance excel and basics SQL queries.
Profile
Accounting & Finance
Knowledge in Amortization, Deferred Cost, Accrued Income & Expenses
Depreciation Process, Accounting Life Cycle.
General Accounting / Lease Accounting – IFRS 16
Inventory Accounts Management
Accounts Controls Management and Reporting
Any relevant Finance Certification are preferable.
Good to have tech skill : Infor Sunsystem
Responsibilities
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Role Category :Programming & Design
Role :Business Analyst - Techno Functional (25000FKO)
Missions
Independently design components, develop code and test case scenarios by applying relevant software craftsmanship principles and meet the acceptance criteria.
Complete the assigned learning path. Take part in team ceremonies be it agile practices or chapter meetings.
Deliver on all aspects of Software Development Lifecyle (SDLC) in-line with Agile and IT craftsmanship principles.
Deliver high-quality clean code and design that can be re-used.
Actively, work with other development teams to define and implement API's and rules for data access.
Ensure customers, stakeholders and partners are rightly communicated on time.
Assess production improvement areas such as recurrent issues.
Perform daily checks and maintain required standards and production processes.
Provide suggestions for automating the repetitive and regular production activities.
Perform bug-free release validations and produce metrices, tests and defect reports.
Assist in developing guidelines and ensuring that team practices them.
Ability to perform level 2/level 3 production support
Increase coverage of data models, data dictionary, data pipeline standards, storage of source, process and consumer metadata (reuse and extend).
Responsibilities
Profile
Proven experience in the programming/scripting languages.
Complete understanding of front, middle and back-end programming concepts.
Proficiency in one of the programming languages is added advantage.
Ability to use designing and automation tools.
Basic knowledge of CI practices.
High learning agility.
Excellent team player.
Excellent communication skills.
Demonstrated knowledge of any frameworks.
Proven development experience on Python or Java.
Demonstrated experience in designing, building and maintaining data processing systems.
Clear understanding of Software Development life cycle and process Oriented
Strong fundamentals in Core Programming, Object Oriented design
Need 4 to 6 year experience in C#
Strong .Net fundamentals and threading concepts
Experience of 4-6 years at least with any RDBMS such as PostgreSQL, SQL Server.
.Net version 6 and above and .Net core real time experience mandatory
Good to have skills
- Working knowledge of any messaging queues such as RabbitMQ, IBM web sphere or Apache Kafka
- Working knowledge of EF.Core or any ORM tools
Nice to have skills
- Kubernetes
- Jenkins
- ReactJS
- Apache Airflow
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
1. Minimum 4 years of experience in Talent Acquisition/coordinating, scheduling
2. Strong knowledge in sourcing – searching, head hunting, screening, convincing, different methods of mining CV/resumes.
3. Good knowledge in using Naukri & LinkedIn (Search, Advance Search, Job Posting, Inmail, etc.)
4. Must ensure smooth functioning of the sourcing process while complying with the relevant procedures and policy guidelines.
5. Achieving the sourcing numbers within the defined SLA /TAT.
6. Compliance on the code of conduct, integrity & data privacy.
7. Should be able to source for business bulk/critical/ niche & super requirement.
Profile
1. Minimum 4+ years of experience in Talent Acquisition/coordinating, scheduling
2. Strong knowledge in sourcing – searching, head hunting, screening, convincing, different methods of mining CV/resumes.
3. Good knowledge in using Naukri & LinkedIn (Search, Advance Search, Job Posting, Inmail, etc.)
4. Must ensure smooth functioning of the sourcing process while complying with the relevant procedures and policy guidelines.
5. Achieving the sourcing numbers within the defined SLA /TAT.
6. Compliance on the code of conduct, integrity & data privacy.
7. Should be able to source for business bulk/critical/ niche & super requirement.
Responsibilities
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Skill : .NET with Angular, MSA - SSE Special
RESPONSIBILITIES
Understand user expectations and develop technical solutions and raises clarifications with stakeholders.
• Respect all development practices and guidelines.
• Ensure principles of security and architecture is maintained
• Work effectively with other team members by sharing best practices.
Profile
Technical Skills :
1. .Net – Expert level
2. Angular / React – Expert level
3. Rest services – Basics
4. Material design - Basics
5. PostGre SQL - Basics
6. UX Added Advantage
7. Scala / Python - Added advantage
8. PL/SQL - Added Advantage
Responsibilities
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
RESPONSIBILITIES
Understand user expectations and develop technical solutions and raises clarifications with stakeholders.
• Respect all development practices and guidelines.
• Ensure principles of security and architecture is maintained
• Work effectively with other team members by sharing best practices.
Profile
Exp : 3+ yrs
- Informatica : Advanced Level
- Oracle SQL : Advanced Level
- Oracle PL/SQL : Advanced Level
- Unix commands / shell scripts : Advanced level
- Knowledge on Bigdata technologies. Control-M and JIRA - Added advantage
- Knowledge or work experience in Agile methodology and Banking domain : Added advantage
Responsibilities
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Relationship Management
Be able to interact confidently with internal stakeholders and Business Unit leaders.
Ability to understand business requirement and develop solutions.
Efficiency Management
Look for opportunities for cost saving.
Provide timely guidance by coaching, mentoring and regularly keep teams moral high.
Initiate and contribute to achieve process efficiency through innovative ideas and automation.
Profile
1. BE/B.Tech//Diploma/Bsc with minimum 5 years of Flexera FNMA Admin experience (IBM, Oracle, Microsoft)
2. Must have experience in FNMS installations/upgrades/fix packs/API integration/agent deployment.
3. Experience in Flexera One management
4. Handson experience managing Unix/Windows/Linux/Opensource OS environments.
5. Must be very good to support end to end software License Management life cycle processes.
6. Must be able to propose draft technical/Architectural designs solution aligned to meet a specific business need.
7. Must have experience collaborating with various IT teams, e.g Infrastructure, Security team, Workplace, Architecture, Vendors
8. Good communication skills (verbal, written) and Knowledge in Project management are desirable.
9. Ability to closely work with License Manager on publishing timely ELP reports.
10. Sound knowledge in license entitlements and procurement along with ELP reports
11. Ability to propose cost saving by way of optimization, simplification, automation, AI use case.
12. Must be able to manage effectively global Operations (key agreed deliverables, SLA’s and KPI’s) with focus for continuous improvement in process efficiency.
13. Provide various management reports measuring inventory, s/w compliance, risk level, renewals, remediation plan.
14. Support Software license audits in collaboration with various key internal stakeholders
Personnel Attributes:
1. Self-driven individual that connects quickly with stakeholders to build rapport.
2. Comfortable working in a fast-paced environment where continuous innovation is required, and ambiguity is constant.
3. Strong analytical skills and ability to lead and drive various key internal projects/initiatives on agreed Plans.
4. Excellent Collaboration & Communication Skills.
5. In-depth understanding and experience in Software asset management life cycle.
Responsibilities
Missions
Operations Management:
Oversee and Manage Flexera day to day operations management using Flexera in depth knowledge of FNMS components and functions.
To take responsibility for administrating and managing Flexnet Manager Suite (Flexera) while analyzing software asset/license data, ensuring any variances flagged up on Exception reports.
Administrator experience on Flexera FNMS for software asset management and in-depth knowledge on software license management and optimization.
Responsible for deploying, configuring and upkeep of Flexera FNMS suite of products in enterprise environment including regular maintenance, patches and upgrade activities.
Good knowledge on FNMS components and functions.
Manage end-to-end software licensing processes for IBM, Oracle, and Microsoft.
Should have knowledge and hands on experience on Windows/Unix/Linux environment. Integration with SCCM, discovery tools.
Daily operational SAM activities including tracking of s/w license procured Vs deployment summary reports, license compliance monitoring.
Monitor software usage to identify risks of non-compliance and under-utilization.
Oversee operations of the processes related to Software asset life cycle management includes data analysis, exception identification, tracking and reporting compliances.
Refine, maintain and adhere to policies, processes and best practices to enable appropriate management of IT Assets with respect to risk, cost and compliance.
Lead Governance meet and contribute and participates in transformations projects.
Demonstrate well organized execution, and timely delivery.
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Profile
- Candidate should have 6+ years of experience as Credit Risk Business Analyst
- Expertise in Key regulations like BASEL II/III, IFRS9, CRR2
- Effective communication and good interpretation skills
- Should have knowledge on SQL for the data analysis
- Understanding of test life cycle
- Understanding and working on Agile methodology is good to have
- Added advantage if CFA or FRM certified
Domain - Credit Risk:
- Understanding Credit Risk Models and Metrics: PD, LGD, RWA, ECL etc.
- Should worked on Key regulations like BASEL, IFRS 9, CRR2, CRR3, Large Exposure etc.
- Credit Risk: Calculation, Reporting, Data Management, Modelling.
- Key Terms: Credit Risk, Country risk, Counterparty risk, rating process, defaulting etc.
IT Business Analyst:
- Understating Business requirements (BRD)
- Converting BRD to FSD
- Able to work with developers to implement these requirements in the system
- validate the requirements and get the sign off.
SQL:
- Able to write the basic queries for data retrieval using SQL functions, joins etc.
Testing:
- Should have clear idea of test life cycle
- Good if worked on automated tools.
Agile:
- Able to understand the agile methodology and follow all the agile practices (Grooming, prioritization, planning, demo, etc.)
- Able to manage the production (24/7)
Responsibilities
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Role Category :Programming & Design
Role : Business Analyst - Credit Risk - (25000H9W)
Delivery and Operations
• Ensure quality of the delivery of services provided according to specific and defined KPIs & SLAs.
• Oversee levers to improve efficiency on existing perimeter. Develop culture of efficiency.
• Ensure production functions are of quality.
• Standardized and regular reporting /Dashboard for production activities.
• Ensure operational risk management/reporting (risk matrix/capacity management, skills matrix, regulatory risk, compliance,).
• Ensure local strategy follows global strategy. Harmonize tooling and process accordingly.
Profile
Mandatory Skills / Experience – -
Hands on knowledge and Experience with managing MS Teams
Knowledge on Office 365 Platform services in SharePoint Online, Teams and OneDrive for business
Azure knowledge preferred.
Adapts personal communication style to the style of others, develops rapport and stays calm under pressure or escalating issues using advanced oral and written English communication skills.
Strong verbal and written skills including strong cross-cultural communication and the ability to draft effective communications.
Ability to work with people in a variety of cultures, countries and time zones.
Good to have Skills and experience on Oracle, Audiocodec or Sonus SBC's
Responsibilities
Missions
Global Technology Services is one of the largest shared service centers for IT infrastructures ensuring the 24/7 quality and continuity of our infrastructures and their resilience to incidents, aligned with RESG/GTS norms & standards in the areas of: End User Support, Database & Systems Administration, Data Centre Services and Command Centre.
Department / Project Overview – VCS Team part of GTS under the area of End User Support provides services like Telephony, Contact Centre Conferencing (Audio, Video), Voice Recording, IVR and MS Teams
Key Responsibilities –
-Good Knowledge on Windows enterprise setup including MS Teams, DNS concepts, Authentication mechanisms
-Good knowledge on Messaging platform and delivery, using tools and scripting. (Monitoring tools, PowerShell scripting.) for automating the process for incident/request management.
-Should be good at Teams Telephony and Direct routing concepts
-Good Troubleshooting knowledge on Teams & Skype
-Need to undergo necessary trainings and perform certifications
-Work under pressure and fast-paced environment to resolve issues quickly and ensure the daily operation is smooth.
-Perform BOD /EOD controls / Health check to assure Teams infra services are in optimal condition before the start of BAU activities.
-Perform Operational Procedures provided to support Health check and/or monitoring of Teams related (Anywhere 365, KHIs, Voice Gateway) infrastructure.
-Create and maintain technical documentation for support applications
-Provide support and administration for Teams infrastructure
-Participate regional or global projects on Teams rollout & deployment
-Proficiency and ability to understand, write and develop Scripts (Vbscript, PowerShell, WMI or any other industry specific scripting knowledge is an added advantage) for improving the daily process or operations for Skype infra
-Change management to be followed and execute the changes
-Able to understand the calls flows/SIP signaling and ability to resolve the voice related issues
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
