Overview
We are looking for a results‑driven Senior Business Analyst with strong project management knowledge and a proven track record of delivering collaboration‑intensive initiatives. The ideal candidate will act as a bridge between business stakeholders and technical teams, ensuring requirements are clearly defined, aligned, and successfully executed across multi‑stakeholder environments.
Key Responsibilities
Elicit, analyze, validate, and document business requirements through stakeholder interviews, workshops, and collaboration sessions
Act as the primary interface between business stakeholders, technical teams, and external partners to ensure shared understanding and alignment
Lead stakeholder management by managing expectations, resolving conflicts, and enabling timely decision‑making across functions
Facilitate cross‑functional and cross‑organizational collaboration for complex, multi‑stakeholder initiatives
Translate business needs into functional specifications, user stories, process flows, and acceptance criteria
Support project planning activities, including scope definition, timelines, dependencies, risks, and mitigation plans
Track requirements, milestones, action items, and dependencies throughout the project lifecycle
Proactively identify risks, gaps, and dependencies, and clearly communicate impacts and mitigation options to stakeholders
Ensure solutions align with business objectives, data governance principles, and organizational standards
Create and maintain high‑quality documentation such as BRDs, FRDs, process diagrams, decision logs, and status reports
Monitor delivery progress in collaboration with project teams and address issues to support on‑time outcomes
Prepare reports and dashboards to provide visibility into requirements status, risks, and overall project health
Key Skills
Strong experience in business analysis, requirement elicitation, and documentation
Solid understanding of project management concepts, methodologies, and delivery lifecycle
Proven ability to manage senior stakeholders across business, IT, and external teams
Demonstrated experience in collaboration‑heavy, cross‑functional projects
Excellent communication, facilitation, and negotiation skills
Strong analytical and problem‑solving capabilities
Ability to work effectively in complex, matrix organizations
Experience with Agile, Waterfall, or hybrid delivery models
Proficiency in tools such as Jira, Confluence, MS Project, Excel, PowerPoint, or similar
Experience with enterprise‑wide, governance‑driven, or data‑centric initiatives
Qualifications
Bachelor’s degree in Business Administration, Computer Science, Information Systems, or a related field
Master’s degree or relevant professional certifications are an advantage
Minimum 5+ years of experience as a Business Analyst, with demonstrated senior‑level responsibility
Strong understanding of business analysis methodologies and best practices
Hands‑on experience working in Agile and/or hybrid delivery environments
Additional Requirements
Ability to thrive in a fast‑paced environment and manage multiple priorities
Proactive, self‑motivated, and strong sense of ownership and accountability
Ability to adapt quickly to changing requirements and business priorities
Responsibilities
Overview
We are looking for a results‑driven Senior Business Analyst with strong project management knowledge and a proven track record of delivering collaboration‑intensive initiatives. The ideal candidate will act as a bridge between business stakeholders and technical teams, ensuring requirements are clearly defined, aligned, and successfully executed across multi‑stakeholder environments.
Key Responsibilities
Elicit, analyze, validate, and document business requirements through stakeholder interviews, workshops, and collaboration sessions
Act as the primary interface between business stakeholders, technical teams, and external partners to ensure shared understanding and alignment
Lead stakeholder management by managing expectations, resolving conflicts, and enabling timely decision‑making across functions
Facilitate cross‑functional and cross‑organizational collaboration for complex, multi‑stakeholder initiatives
Translate business needs into functional specifications, user stories, process flows, and acceptance criteria
Support project planning activities, including scope definition, timelines, dependencies, risks, and mitigation plans
Track requirements, milestones, action items, and dependencies throughout the project lifecycle
Proactively identify risks, gaps, and dependencies, and clearly communicate impacts and mitigation options to stakeholders
Ensure solutions align with business objectives, data governance principles, and organizational standards
Create and maintain high‑quality documentation such as BRDs, FRDs, process diagrams, decision logs, and status reports
Monitor delivery progress in collaboration with project teams and address issues to support on‑time outcomes
Prepare reports and dashboards to provide visibility into requirements status, risks, and overall project health
Key Skills
Strong experience in business analysis, requirement elicitation, and documentation
Solid understanding of project management concepts, methodologies, and delivery lifecycle
Proven ability to manage senior stakeholders across business, IT, and external teams
Demonstrated experience in collaboration‑heavy, cross‑functional projects
Excellent communication, facilitation, and negotiation skills
Strong analytical and problem‑solving capabilities
Ability to work effectively in complex, matrix organizations
Experience with Agile, Waterfall, or hybrid delivery models
Proficiency in tools such as Jira, Confluence, MS Project, Excel, PowerPoint, or similar
Experience with enterprise‑wide, governance‑driven, or data‑centric initiatives
Qualifications
Bachelor’s degree in Business Administration, Computer Science, Information Systems, or a related field
Master’s degree or relevant professional certifications are an advantage
Minimum 5+ years of experience as a Business Analyst, with demonstrated senior‑level responsibility
Strong understanding of business analysis methodologies and best practices
Hands‑on experience working in Agile and/or hybrid delivery environments
Additional Requirements
Ability to thrive in a fast‑paced environment and manage multiple priorities
Proactive, self‑motivated, and strong sense of ownership and accountability
Ability to adapt quickly to changing requirements and business priorities
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
There is a new requirement for a IT Operations Analyst, please find the attached JD for reference. Kindly share suitable profiles at the earliest.
KBS Request ID: 1823
Role Name: IT Operations Analyst
Koch Entity: KGS
Years of Experience: 5-8 Years
Contract Duration (months): 6
Contract to Hire (C2H) Potential: False
Questionnaires
1. A production Windows Server (VM) is completely unreachable over the network. How would you troubleshoot the issue end-to-end, including virtualization and network layers?
Follow-up: A physical server in the same environment is also down and the OS is unresponsive. How would your troubleshooting approach differ?
________________________________________
2. Users are unable to RDP into a Windows server showing “Trust Relationship Failed” or “No Logon Servers Available.” Multiple servers are affected intermittently. What would be your deep-dive troubleshooting approach?
________________________________________
3. A Windows server suddenly receives a 169.254.x.x IP address. What does this indicate, and how would you troubleshoot the issue?
________________________________________
4. A user can access a server using its IP address, but hostname resolution is failing. How would you troubleshoot the issue using nslookup?
________________________________________
5. Multiple P1 incidents are impacting different services simultaneously, and you are the Incident Owner. How would you prioritize, coordinate, and manage the situation?
________________________________________
6. A production Windows Server VM is extremely slow and intermittently freezing. Monitoring shows:
• CPU spikes between 80–100%
• Memory usage consistently above 90%
• Disk utilization reaching 100% with high latency
• Network appears normal
• Other VMs on the same VMware host are also slightly impacted
How would you troubleshoot the issue and identify the root cause in a VMware environment?
Network Questions :
1. Explain NAT and how it works in a real-time enterprise environment.
________________________________________
2. A switch or router is unreachable remotely. How would you troubleshoot the issue step-by-step?
________________________________________
3. Describe a situation where you worked with an ISP to troubleshoot a WAN issue. What checks would you perform before escalating to the provider?
________________________________________
4. Explain the DHCP DORA process and describe how DHCP communication works across VLANs.
________________________________________
5. A server responds to ping, but applications such as RDP or HTTP are not accessible. How would you troubleshoot the issue?
________________________________________
6. Explain ARP and describe how you would troubleshoot an ARP-related issue within a LAN environment.
________________________________________
Your network has two equal-cost WAN links configured, but users report intermittent slowness and session drops. How would you troubleshoot an ECMP-related issue?
Candidate should have scripting knowledge too
Responsibilities
Candidate should have scripting knowledge too
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Missions
For our IT center, we are looking for a new, determined and enthusiast colleague who should be responsible for:
Responsibilities:
Design, develop, test and deploy software solutions for backend systems
Establish, monitor and maintain automated testing
Identify and troubleshoot issues with the automated tests
Improve existing testing automation or design more efficient testing
Understand the needs of a product to advise on and design testing strategies
Compile and report results in an automated manner and in real time
Create technical documentation
Research and implement industry advancements
Analyzing and estimating the automation development efforts
Proactively bringing issues and problems to the attention of the team; generating, proposing and implementing innovative solutions to solve them
Coordination of 2+ junior and/or mid team members
Profile
Requirements:
Technical relevant knowledge, IT studies (graduate);
Relevant experience in test automation and software development, 3+ years relevant experience in IT;
Design, implement, test, deploy and document backend solutions;
Knowledge of programming languages Python and Java;
Knowledge of Selenium WebDriver;
Knowledge of SO (Windows, Unix);
Knowledge of GitLab, TestRail or equivalent tools;
Good command of English, both written and spoken;
Solution-oriented person, with determination and ability to respect deadlines;
Strong analytical skills;
Cooperation and team spirit;
Excellent communication and negotiation skills, understanding of business objectives and risks.
DevOps knowledge and skills are a plus
Responsibilities
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Specialist Software Engineer - BI tester : SQL, SAS, SAS DI, ETL - (260001X6)
Missions
For our IT center, we are looking for a new, determined and enthusiast colleague who should be responsible for:
Responsibilities:
Design, develop, test and deploy software solutions for backend systems
Establish, monitor and maintain automated testing
Identify and troubleshoot issues with the automated tests
Improve existing testing automation or design more efficient testing
Understand the needs of a product to advise on and design testing strategies
Compile and report results in an automated manner and in real time
Create technical documentation
Research and implement industry advancements
Analyzing and estimating the automation development efforts
Proactively bringing issues and problems to the attention of the team; generating, proposing and implementing innovative solutions to solve them
Coordination of 2+ junior and/or mid team members
Profile
Requirements:
Technical relevant knowledge, IT studies (graduate);
Relevant experience in test automation and software development, 3+ years relevant experience in IT;
Design, implement, test, deploy and document backend solutions;
Knowledge of programming languages Python and Java;
Knowledge of Selenium WebDriver;
Knowledge of SO (Windows, Unix);
Knowledge of GitLab, TestRail or equivalent tools;
Good command of English, both written and spoken;
Solution-oriented person, with determination and ability to respect deadlines;
Strong analytical skills;
Cooperation and team spirit;
Excellent communication and negotiation skills, understanding of business objectives and risks.
DevOps knowledge and skills are a plus
Responsibilities
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
We are seeking a new talent to join the Software Engineering team as an Application Support Engineer. In this role, you will act as a software detective, identifying and solving issues within critical business systems. Advanced proficiency in Enterprise Network Operations is required. Candidates should be able to work independently while contributing to team discussions and maintaining clear documentation.
Responsibilities
We are seeking a new talent to join the Software Engineering team as an Application Support Engineer. In this role, you will act as a software detective, identifying and solving issues within critical business systems. Advanced proficiency in Enterprise Network Operations is required. Candidates should be able to work independently while contributing to team discussions and maintaining clear documentation.
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
"Client & Project: We are seeking a new talent to join the Information Technology Operations team where you will have the opportunity to collaborate in the project India RMS - Shared. The client is Cross Client, a company engaged in providing diverse and comprehensive services across multiple sectors.
Responsibilities: As an IT Customer Service Representative, you will be responsible for managing delivery for IT production systems and services. This includes driving incident, issue, and outage management, investigation, and restoration. You are expected to build knowledge and support the team while actively participating in problem-solving discussions. Intermediate proficiency in Service Desk Management is required. Additionally, intermediate proficiency in IT Service Desk is suggested.
Develop a clear understanding of service delivery processes and contribute to maintaining high-quality standards.
Execute assigned tasks independently while seeking guidance when necessary to resolve common issues effectively.
Recognize recurring patterns in incidents and contribute ideas to improve response and resolution times.
Collaborate with team members to support overall service desk operations and enhance customer satisfaction.
Maintain accurate documentation of incidents and resolutions to support continuous improvement efforts.
RR Number RRN000590
Comments : Backfill"
Comments for Suppliers: Service Desk Management (P2 - Intermediate)
Responsibilities
"Client & Project: We are seeking a new talent to join the Information Technology Operations team where you will have the opportunity to collaborate in the project India RMS - Shared. The client is Cross Client, a company engaged in providing diverse and comprehensive services across multiple sectors.
Responsibilities: As an IT Customer Service Representative, you will be responsible for managing delivery for IT production systems and services. This includes driving incident, issue, and outage management, investigation, and restoration. You are expected to build knowledge and support the team while actively participating in problem-solving discussions. Intermediate proficiency in Service Desk Management is required. Additionally, intermediate proficiency in IT Service Desk is suggested.
Develop a clear understanding of service delivery processes and contribute to maintaining high-quality standards.
Execute assigned tasks independently while seeking guidance when necessary to resolve common issues effectively.
Recognize recurring patterns in incidents and contribute ideas to improve response and resolution times.
Collaborate with team members to support overall service desk operations and enhance customer satisfaction.
Maintain accurate documentation of incidents and resolutions to support continuous improvement efforts.
RR Number RRN000590
Comments : Backfill"
Comments for Suppliers: Service Desk Management (P2 - Intermediate)
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Client & Project: We are seeking a new talent to join the Information Technology Operations team where you will have the opportunity to collaborate in the project Bangalore Ops - Shared. The client is Cross Client, a company that provides diverse and comprehensive services across multiple sectors.
Responsibilities: As an IT Customer Service Representative, you will be responsible for managing delivery for IT production systems and services, including driving incident, issue, and outage management, investigation, and restoration. You are expected to build knowledge and support the team while actively participating in problem-solving discussions. Advanced proficiency in Microsoft Windows Desktop Management is required. Advanced proficiency in Customer Technical Support is recommended.
Develop a strong understanding of IT production systems to effectively address and resolve common technical issues.
Follow established processes to ensure timely and accurate incident management and service restoration.
Collaborate with team members to share insights and contribute to continuous improvement initiatives.
Communicate clearly and professionally with customers to provide effective technical support and maintain satisfaction.
Monitor system performance and report recurring problems to support proactive resolution efforts.
Responsibilities
Client & Project: We are seeking a new talent to join the Information Technology Operations team where you will have the opportunity to collaborate in the project Bangalore Ops - Shared. The client is Cross Client, a company that provides diverse and comprehensive services across multiple sectors.
Responsibilities: As an IT Customer Service Representative, you will be responsible for managing delivery for IT production systems and services, including driving incident, issue, and outage management, investigation, and restoration. You are expected to build knowledge and support the team while actively participating in problem-solving discussions. Advanced proficiency in Microsoft Windows Desktop Management is required. Advanced proficiency in Customer Technical Support is recommended.
Develop a strong understanding of IT production systems to effectively address and resolve common technical issues.
Follow established processes to ensure timely and accurate incident management and service restoration.
Collaborate with team members to share insights and contribute to continuous improvement initiatives.
Communicate clearly and professionally with customers to provide effective technical support and maintain satisfaction.
Monitor system performance and report recurring problems to support proactive resolution efforts.
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
