Job Description* Strong Production support background with exposure to Level two production support tasks.
Hands on experience in workday production control tasks.
• Experience in working with Integration related issues, Jobs and alerts.
Knowledge in Custom reports, EIB, Core connector ,Payroll, Security , Business process, Cal fields, data sources, Web services, XML and XSLT
• Understanding of Incident, Problem, Change management.
• Good Analytical and reasoning skills.
• Excellent communication Interpersonal and relationship development skills
• Overall experience of 3 to 5 years
• Exposure to working in Global team.
• Workday
Responsibilities
Job Description* Strong Production support background with exposure to Level two production support tasks.
Hands on experience in workday production control tasks.
• Experience in working with Integration related issues, Jobs and alerts.
Knowledge in Custom reports, EIB, Core connector ,Payroll, Security , Business process, Cal fields, data sources, Web services, XML and XSLT
• Understanding of Incident, Problem, Change management.
• Good Analytical and reasoning skills.
• Excellent communication Interpersonal and relationship development skills
• Overall experience of 3 to 5 years
• Exposure to working in Global team.
• Workday
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
As an Infra Tech Support Practitioner, you will be responsible for providing level one to level two technical support for infrastructure, systems, and applications in both production and development environments, working remotely and onsite while following established operating models and processes. You will act as the primary interface with users and clients to accurately diagnose issues and deliver effective resolutions across infrastructure, operating systems, networks, and application platforms, ensuring service stability and quality support. You are expected to build knowledge and support the team while actively participating in problem-solving discussions. Beginner proficiency in Service Desk Management is required. Beginner proficiency in Service Desk Voice Support is recommended.
Develop a strong understanding of infrastructure and application environments to enhance support effectiveness.
Collaborate with team members to identify recurring issues and contribute to continuous improvement initiatives.
Communicate clearly and empathetically with users to ensure a positive support experience.
Follow established procedures to maintain consistency and quality in service delivery.
Document incidents and resolutions thoroughly to support knowledge sharing and future troubleshooting."
Responsibilities
As an Infra Tech Support Practitioner, you will be responsible for providing level one to level two technical support for infrastructure, systems, and applications in both production and development environments, working remotely and onsite while following established operating models and processes. You will act as the primary interface with users and clients to accurately diagnose issues and deliver effective resolutions across infrastructure, operating systems, networks, and application platforms, ensuring service stability and quality support. You are expected to build knowledge and support the team while actively participating in problem-solving discussions. Beginner proficiency in Service Desk Management is required. Beginner proficiency in Service Desk Voice Support is recommended.
Develop a strong understanding of infrastructure and application environments to enhance support effectiveness.
Collaborate with team members to identify recurring issues and contribute to continuous improvement initiatives.
Communicate clearly and empathetically with users to ensure a positive support experience.
Follow established procedures to maintain consistency and quality in service delivery.
Document incidents and resolutions thoroughly to support knowledge sharing and future troubleshooting."
Salary : Rs. 0.0 - Rs. 30,000.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
