Mandatory: Prior experience with Broadband Service Providers, ISPs, Fiber Network Operators, or Broadband/CPE Operations environments is non-negotiable.
Senior Business Analyst — Broadband & CPE Platform
Location: Offshore / Hybrid
Experience: 8–12+ Years
Industry: Broadband / ISP / Telecommunications
Role Summary
We are seeking a Senior Business Analyst with mandatory Broadband/ISP domain experience to drive requirements, process analysis, and stakeholder alignment for a CPE and home WiFi management platform programme. The role bridges business stakeholders, broadband operations teams, and technology delivery teams — ensuring requirements are accurately captured, documented, and validated across CPE lifecycle management, WiFi operations, service assurance, closed-loop automation, and customer experience domains.
Mandatory: Prior experience with Broadband Service Providers, ISPs, Fiber Network Operators, or Broadband/CPE Operations environments is non-negotiable.
Key Responsibilities
• Gather, analyse, document, and manage business and functional requirements across CPE management, WiFi operations, service assurance, and customer experience domains.
• Produce BRDs, FRSs, User Stories, Process Flows, Use Cases, and Acceptance Criteria to a delivery-ready standard.
• Conduct stakeholder workshops, requirement elicitation sessions, and review sign-offs with operator and delivery teams.
• Translate operational requirements into functional specifications for platform, integration, and automation delivery teams.
• Document current-state and future-state business processes covering: CPE onboarding and lifecycle, WiFi fault management, closed-loop remediation workflows, agent and NOC operational processes, and customer-facing service interactions.
• Define and baseline operational KPIs, SLA targets, and business success metrics; support UAT planning, execution, defect tracking, and business sign-offs.
• Support governance activities: status reporting, RAID management, change request assessment, and traceability between requirements and delivered capabilities.
Required Skills & Experience
Business Analysis Core
• 8+ years of Business Analysis experience, with a track record of delivering functional requirements in complex technology programmes.
• Expertise in: requirements elicitation, process mapping, user stories, functional specifications, acceptance criteria definition, and UAT coordination.
• Strong stakeholder management and workshop facilitation skills across technical and non-technical audiences.
• Experience with Agile/Scrum delivery methodologies.
Broadband and Network Domain Knowledge
• Solid understanding of broadband service delivery and access network architecture: FTTH/FTTx, GPON/XGS-PON, subscriber provisioning, activation workflows.
• Functional awareness of: OLT/ONT, BRAS/BNG, DHCP, DNS, AAA — sufficient to interpret network events, service dependencies, and fault propagation in requirements discussions.
• Experience with Service Assurance, Fault Management, and Customer Care/Trouble Ticketing processes.
CPE and WiFi Operations
• Working knowledge of CPE device management concepts — device onboarding, Zero Touch Provisioning, firmware lifecycle, configuration management, and remote diagnostics.
• Familiarity with TR-069 (CWMP) and TR-369 (USP) standards at a functional level — sufficient to document requirements for CPE management platform capabilities, diagnostics, and telemetry collection.
• Understanding of home WiFi operations: band steering, channel management, mesh networks, connected device visibility, WiFi fault classification, and customer-facing WiFi experience.
• Ability to document business rules for closed-loop automation workflows (Detect → Diagnose → Act → Verify), remediation tiers, and dispatch suppression logic.
Operational KPIs
• Strong understanding of broadband operational KPIs: MTTR, MTTD, First Contact Resolution (FCR), Repeat Fault Rate, Truck Roll Rate, Device Health Metrics, and Customer Experience indicators.
Tools
• Jira, Confluence
• ServiceNow
• Microsoft Visio / Lucidchart
• Microsoft Office Suite
Preferred Skills
• Exposure to AI/ML or AIOps-enabled service assurance, predictive maintenance, or broadband analytics programmes — ability to engage with AI use cases at a functional requirements level is a strong advantage.
• Exposure to automation and digital transformation programmes in a broadband or telco context.
• OSS/BSS transformation experience (provisioning, inventory, trouble ticketing integration).
• Familiarity with ITIL service management processes.
Qualifications
• Bachelor’s degree in Engineering, Telecommunications, Computer Science, IT, or related field.
• CBAP, PMI-PBA, Agile BA, Scrum, or SAFe certifications preferred.
• MBA is an advantage.
Responsibilities
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Role Category :Programming & Design
Role : Senior Business Analyst — Broadband & CPE Platform
Job Description - Lead Software Engineer - Service Now Platform System Administrator (26000CF6)
Lead Software Engineer - Service Now Platform System Administrator - (26000CF6)
Missions
Taleo - 260000UD
Skill - ServiceNow
Level - Lead Software Engineer
Category - Ordinary
Role:
The ServiceNow Platform System Administrator is responsible for maintaining the stability, usability, and performance of the ServiceNow environments. This role involves performing application maintenance, managing incident support for ServiceNow applications, and contributing to software releases by delivering configuration tasks and features, manage environments. The administrator should possess technical skills to execute common configuration and maintenance activities effectively.
Key Responsibilities:
•Maintain the stability and usability of the ServiceNow platform.
•Perform application maintenance and routine health checks.
•Manage and resolve incidents related to ServiceNow applications.
•Support ServiceNow software releases by delivering configuration tasks and implementing new features.
•Ensure compliance with best practices and organizational standards for ServiceNow administration.
•Collaborate with development teams and stakeholders to troubleshoot and resolve platform issues.
•Automate tasks when necessary
•Manage sub production environments (DEV, UAT, PRE PROD) including interfaces with other SG apps to meet project's needs: configuration and maintenance, data management, release/deployment support, access/permissions, automation
Profile
Role:
The ServiceNow Platform System Administrator is responsible for maintaining the stability, usability, and performance of the ServiceNow environments. This role involves performing application maintenance, managing incident support for ServiceNow applications, and contributing to software releases by delivering configuration tasks and features, manage environments. The administrator should possess technical skills to execute common configuration and maintenance activities effectively.
Key Responsibilities:
•Maintain the stability and usability of the ServiceNow platform.
•Perform application maintenance and routine health checks.
•Manage and resolve incidents related to ServiceNow applications.
•Support ServiceNow software releases by delivering configuration tasks and implementing new features.
•Ensure compliance with best practices and organizational standards for ServiceNow administration.
•Collaborate with development teams and stakeholders to troubleshoot and resolve platform issues.
•Automate tasks when necessary
•Manage sub production environments (DEV, UAT, PRE PROD) including interfaces with other SG apps to meet project's needs: configuration and maintenance, data management, release/deployment support, access/permissions, automation
Responsibilities
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Role Category :Programming & Design
Role :Lead Software Engineer - Service Now Platform System Administrator (26000CF6)
Job Description - Lead Service Analyst (26000GND)
Lead Service Analyst - (26000GND)
Missions
Responsibilities
Steering of the ITIL process of Infrastructure Change Management:- Support of the Project, Integration and Operational teams for a safe go live of infrastructure transformation projects (Run & Build)- Qualification, review, follow-up and validation in change committees (CAB/CRB) in close connection with the department change managers- Analyze & arbitrate Significant and Major changes in production by evaluating their risks and impacts- Control of process steps, validation of technical and functional prerequisites- Animation and participation in GTS & Clients CRBs: presentation of the changes submitted- Contribution to the evolution of the catalog of operations services with the operational teams of the departments- Classification of operations with the operations and business teams (updating of standards: catalog of services, classification of operations, intervention window, CMDB, ...)- Training of internal and external teams of the process via ITSM change management tools- Detailed reporting of changes operations on GTS infrastructures:- Development of global activity monitoring dashboards and by Businesses- Definition of SLAs and KPIs expected to measure the quality of the Services involved- Presentation in Production Review and Committees of Dashboards on operations- Drafting of the Quality Charter (Golden Rules) for production on changes, contribution to improving knowledge of the Change process in force
Profile
ProfileExp. Req: 10 to 12 Years (overall) Relevant: 7-8 Years relevant experience in Change Management domain.Very good understanding of the ITIL Change Management liecycle; preferably with ITIL certification Good team management & Stakeholder management skillsAbility to collaboratively work with skill team .Reporting, identifying gaps with good analytical skills. Acting as escalation point for all customer / stakeholder queries.Change management, participation in hiring process, build strategy for identified gaps enabling smoother operation. Participate in project transitions.
Responsibilities
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Job Description - Specialist Software Engineer - Power Platform Developer (26000H3F)
Specialist Software Engineer - Power Platform Developer - (26000H3F)
Missions
Strong hands-on skills required:
UI development with Java script, Type script and React JS
Java, Spring boot, Micro services & Design patterns
Basic understating on shell scripting
Postgres SQL DB and Mongo DB
Infrastructure services on Kubernetes and docker
CI/CD toolchains
Monitoring solution
Good understanding of Agile methodology as well as ability to work in a distributed cross-country team.
Detailed skills requirements:
Experience: 5- 8 years
Profile
Strong hands-on skills required:
UI development with Java script, Type script and React JS
Java, Spring boot, Micro services & Design patterns
Basic understating on shell scripting
Postgres SQL DB and Mongo DB
Infrastructure services on Kubernetes and docker
CI/CD toolchains
Monitoring solution
Good understanding of Agile methodology as well as ability to work in a distributed cross-country team.
Detailed skills requirements:
Experience: 5- 8 years
Responsibilities
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Role Category :Programming & Design
Role :Specialist Software Engineer - Power Platform Developer (26000H3F)
Senior Analyst - Vulnerability Management - (26000FJ1)
Missions
RESG/GTS is the entity in charge of the entire IT infrastructure of Société Générale.
Responsible for Infrastructure IT Security and SOC operations to perform periodic scans and identify the threats associated with vulnerabilities.
This role is for a SOC Vulnerability Management (Cyber Security Analyst)
will be part of the GTS Security SOC team. In this role, you will involve in supporting India and global regional needs. The objectives of the Security Department (RESG/GTS/SEC) are to manage the strategy for all RESG/GTS in terms of security, technical standards, processes and tools, and thus to cover many cross-functional functions within the company and subsidiaries across all regions. Conduct Network and System Vulnerability assessments and documentation of corrective/remediation actions, Drive the end-to-end vulnerability lifecycle from discovery to closure, Identify internal and external threats that could result in unauthorized disclosure, misuse, alteration, or destruction of customer’s information assets ,Identify and prioritize all vulnerabilities in client environments and provide timely vulnerability assessment reports to key stakeholders, Ensure timely follow up with patch management and vulnerability remediation in coordination with Countermeasures personnel
· Responsible for understanding, reviewing, and interpreting assessment and scanning results, reducing false positive findings, and acting as a trusted security advisor to the client.
· Identify and prioritize all vulnerabilities in client environments and provide timely vulnerability assessment reports to key stakeholders
· Develop and report enterprise-level metrics for vulnerabilities and remediation progress
· Present Vulnerability report to clients and triaging to priorotize the remediation
· Analysis of vulnerability: based on group standards, manage the alerting on critical vulnerability found by a vulnerability scan and follow the mitigation with remediation teams
· Ability to identify false positives
· Knowledge of vulnerability management frameworks and concepts such as CVE, and CVSS scoring systems and attacking vectors
· Dashboard: generate monthly and quarterly reports and dashboards.
· Implement automated, proactive security measures
· Security process improvement
· Hands on Qualys modules – Vulnerability Management, Policy Compliance, Web Application Scanning, Cloud Agent, Asset View
Profile
· Any degree or equivalent
· Information Security, SOC, Vulnerability Management, Qualys guard
· Good Communication Skills, Teamwork, Flexibility
· Minimum 3 experience working with security teams in lead roles in SOC etc.
· Service Now, ITSM, Qualys guard Experience using scripting languages (Python or similar, PowerShell scripts, bash)
· Knowledge of technical aspects of the Security Assessment processes is an added advantage
· Energetic and matured and focus on collective Success
· Demonstrate commitment & Team Spirit by inspiration, exemplarity, care and sustainability
· Effective interpersonal skills in a multi-cultural team environment
· Self-starter and Self-motivated with the ability to work independently and efficiently as well as with a team of peers
· Expertise in Excel/Word & Power Point and other office/productive tools.
· Good communication skills on both written, spoken and presentation skills
· Quick learner and proactively take ownership
· Good in coordination and communication skills
· FOREIGN LANGUAGE:- French
Responsibilities
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Role Category :Programming & Design
Role :Senior Analyst - Vulnerability Management - (26000FJ1)
