The xMatters Technical Engineer is responsible for administering the xMatters platform, managing user and group structures, overseeing license utilization, configuring incident alerting workflows, and integrating xMatters with ServiceNow and enterprise monitoring tools. The role enables reliable on-call notifications, automated escalations, and multi-channel communication for incident response across global operations.Roles and Responsibilities• Configure, deploy, and manage the xMatters platform, including users, groups, devices, shifts, and escalation paths.• Administer on-call schedules, rotations, and notification rules for 24x7 support teams.• Manage license allocation, usage monitoring, entitlement updates, and renewal planning.• Configure and maintain integrations with ServiceNow ITSM and ITOM modules, including incident enrichment and two-way synchronization.• Build and maintain alert routing workflows, multi-channel notifications, and fallback paths.• Integrate monitoring tools such as Dynatrace, Datadog, Splunk, SolarWinds, AppDynamics, Zabbix, and cloud monitoring systems.• Configure communication via email, SMS, voice, push, MS Teams, Slack, and webhook-based channels.• Troubleshoot delivery issues, integration failures, device problems, and user sync errors.• Provide L2 and L3 support for alerting workflows, routing issues, and platform stability.• Develop and document workflows, integration parameters, group structures, and scheduling configurations.Professional and Technical Skills• Hands-on expertise in configuring and administering xMatters for enterprise environments.• Strong understanding of xMatters workflows, communication plans, REST APIs, webhooks, and transformation scripts.• Experience integrating xMatters with ServiceNow for incident and event notifications.• Ability to design multi-channel escalation workflows and alert routing logic.• Scripting knowledge in Python, JavaScript, or PowerShell for automations and integration enhancements.• Familiarity with monitoring platforms such as Dynatrace, Datadog, Splunk, SolarWinds, or AppDynamics.• Understanding of incident management, on-call rotations, escalation processes, and ITSM standards.• Strong troubleshooting ability across alerting, integration, and communication layers.Good to Have Skills• Experience with large-scale global xMatters deployments and complex team structures.• Knowledge of identity management, authentication, and role-based access.• Understanding of cloud-native monitoring and alerting mechanisms.• Exposure to ChatOps integrations and advanced automation frameworks.• Knowledge of license cost planning and consumption forecasting.Additional Information• Strong documentation, governance, and audit-readiness mindset.• Ability to work with SRE, ITSM, NOC, Cloud, and Application teams.• Experience supporting major incident processes and critical alerts.• Capability to enhance alerting architecture, reduce noise, and improve response efficiency.• A full-time education of 15 years is required
Responsibilities
The xMatters Technical Engineer is responsible for administering the xMatters platform, managing user and group structures, overseeing license utilization, configuring incident alerting workflows, and integrating xMatters with ServiceNow and enterprise monitoring tools. The role enables reliable on-call notifications, automated escalations, and multi-channel communication for incident response across global operations.Roles and Responsibilities• Configure, deploy, and manage the xMatters platform, including users, groups, devices, shifts, and escalation paths.• Administer on-call schedules, rotations, and notification rules for 24x7 support teams.• Manage license allocation, usage monitoring, entitlement updates, and renewal planning.• Configure and maintain integrations with ServiceNow ITSM and ITOM modules, including incident enrichment and two-way synchronization.• Build and maintain alert routing workflows, multi-channel notifications, and fallback paths.• Integrate monitoring tools such as Dynatrace, Datadog, Splunk, SolarWinds, AppDynamics, Zabbix, and cloud monitoring systems.• Configure communication via email, SMS, voice, push, MS Teams, Slack, and webhook-based channels.• Troubleshoot delivery issues, integration failures, device problems, and user sync errors.• Provide L2 and L3 support for alerting workflows, routing issues, and platform stability.• Develop and document workflows, integration parameters, group structures, and scheduling configurations.Professional and Technical Skills• Hands-on expertise in configuring and administering xMatters for enterprise environments.• Strong understanding of xMatters workflows, communication plans, REST APIs, webhooks, and transformation scripts.• Experience integrating xMatters with ServiceNow for incident and event notifications.• Ability to design multi-channel escalation workflows and alert routing logic.• Scripting knowledge in Python, JavaScript, or PowerShell for automations and integration enhancements.• Familiarity with monitoring platforms such as Dynatrace, Datadog, Splunk, SolarWinds, or AppDynamics.• Understanding of incident management, on-call rotations, escalation processes, and ITSM standards.• Strong troubleshooting ability across alerting, integration, and communication layers.Good to Have Skills• Experience with large-scale global xMatters deployments and complex team structures.• Knowledge of identity management, authentication, and role-based access.• Understanding of cloud-native monitoring and alerting mechanisms.• Exposure to ChatOps integrations and advanced automation frameworks.• Knowledge of license cost planning and consumption forecasting.Additional Information• Strong documentation, governance, and audit-readiness mindset.• Ability to work with SRE, ITSM, NOC, Cloud, and Application teams.• Experience supporting major incident processes and critical alerts.• Capability to enhance alerting architecture, reduce noise, and improve response efficiency.• A full-time education of 15 years is required
Salary : Rs. 8,40,000.0 - Rs. 9,00,000.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with team members to troubleshoot problems, engaging in discussions to enhance service delivery, and ensuring that all systems operate smoothly to support business functions effectively. Roles & Responsibilities: - Expected to build knowledge and support the team.- Participate in Problem Solving discussions.- Assist in documenting processes and solutions to enhance team knowledge.- Engage with users to understand their issues and provide timely resolutions. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management.- Good To Have Skills: Experience with ticketing systems and customer relationship management tools.- Strong understanding of troubleshooting techniques and methodologies.- Familiarity with incident management processes and best practices.- Ability to communicate effectively with diverse teams and stakeholders
Responsibilities
As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with team members to troubleshoot problems, engaging in discussions to enhance service delivery, and ensuring that all systems operate smoothly to support business functions effectively. Roles & Responsibilities: - Expected to build knowledge and support the team.- Participate in Problem Solving discussions.- Assist in documenting processes and solutions to enhance team knowledge.- Engage with users to understand their issues and provide timely resolutions. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management.- Good To Have Skills: Experience with ticketing systems and customer relationship management tools.- Strong understanding of troubleshooting techniques and methodologies.- Familiarity with incident management processes and best practices.- Ability to communicate effectively with diverse teams and stakeholders
Salary : Rs. 0.0 - Rs. 25,000.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Record to Report (R2R) is a finance and accounting process that involves:
- Recording financial transactions (e.g., invoices, payments, journal entries)
- Processing and reconciling data (e.g., accounts payable, accounts receivable)
- Preparing financial reports and statements (e.g., balance sheets, income statements)
- Ensuring compliance with accounting standards and regulations
- Managing financial close processes and timelines
- Identifying and resolving financial discrepancies
- Providing financial insights and analysis to stakeholders
Responsibilities
In R2R, key activities include:
- Data capture and validation
- Accounting and posting
- Reconciliation and adjustments
- Financial reporting and analysis
Salary : Rs. 25,000.0 - Rs. 35,000.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
