Service Management
Role Descriptions: Key Responsibilities1) Major Incident HandlingTriage Severity Assignment Validate impacturgency declare P1P0 as per the incident policySLA matrix.Bridge Leadership Spin up and run technicalexec bridges establish roles| timelines| and action owners maintain real-time incident timeline.Coordination Unblocking Drive collaboration across resolver groups (apps| infra| DB| network| middleware| cloud| SOC)| vendors| and SMEs escalate early and often.Workarounds Recovery Direct focus on user impact mitigation| interim workarounds| rollbackgo-forward decisions| and service restoration.Stakeholder Comms Issue timely comms (initial| updates| RCA preview| closure) to execs| business| service desk| and customers per comms runbook and cadence.2) Governance PostIncidentRCA Facilitation Lead blameless postincident reviews (PIRs) ensure complete RCAs (technical process)| contributing factors| and fivewhysfishbone analysis.Corrective Actions Log| assign| and track CAPAs (Corrective and Preventive Actions) to closure with due dates and owners verify effectiveness.Problem Handover Raiserelate Problems| Known Errors| and knowledge articles ensure links to CMDBCIs and change records.Reporting Publish incident reports| KPIsSLAs| trend analyses| heatmaps present insights to leadership and CAB.3) Process Continuous ImprovementRunbooks Playbooks Maintain and improve MIM playbooks| decision trees| comms templates| and severity matrix.Readiness Drills Conduct tabletop exercises| war games| and failoverrollback simulations validate on-call readiness.Change Risk Alignment Partner with ChangeRelease to gate highrisk changes| enforce blackout criteria| and ensure backout plans.Observability Tooling Champion better telemetry| alert quality| autodiagnostics| and self-heal use cases.
Essential Skills: Key Responsibilities1) Major Incident HandlingTriage Severity Assignment Validate impacturgency declare P1P0 as per the incident policySLA matrix.Bridge Leadership Spin up and run technicalexec bridges establish roles| timelines| and action owners maintain real-time incident timeline.Coordination Unblocking Drive collaboration across resolver groups (apps| infra| DB| network| middleware| cloud| SOC)| vendors| and SMEs escalate early and often.Workarounds Recovery Direct focus on user impact mitigation| interim workarounds| rollbackgo-forward decisions| and service restoration.Stakeholder Comms Issue timely comms (initial| updates| RCA preview| closure) to execs| business| service desk| and customers per comms runbook and cadence.2) Governance PostIncidentRCA Facilitation Lead blameless postincident reviews (PIRs) ensure complete RCAs (technical process)| contributing factors| and fivewhysfishbone analysis.Corrective Actions Log| assign| and track CAPAs (Corrective and Preventive Actions) to closure with due dates and owners verify effectiveness.Problem Handover Raiserelate Problems| Known Errors| and knowledge articles ensure links to CMDBCIs and change records.Reporting Publish incident reports| KPIsSLAs| trend analyses| heatmaps present insights to leadership and CAB.3) Process Continuous ImprovementRunbooks Playbooks Maintain and improve MIM playbooks| decision trees| comms templates| and severity matrix.Readiness Drills Conduct tabletop exercises| war games| and failoverrollback simulations validate on-call readiness.Change Risk Alignment Partner with ChangeRelease to gate highrisk changes| enforce blackout criteria| and ensure backout plans.Observability Tooling Champion better telemetry| alert quality| autodiagnostics| and self-heal use cases.
Responsibilities
Role Descriptions: Key Responsibilities1) Major Incident HandlingTriage Severity Assignment Validate impacturgency declare P1P0 as per the incident policySLA matrix.Bridge Leadership Spin up and run technicalexec bridges establish roles| timelines| and action owners maintain real-time incident timeline.Coordination Unblocking Drive collaboration across resolver groups (apps| infra| DB| network| middleware| cloud| SOC)| vendors| and SMEs escalate early and often.Workarounds Recovery Direct focus on user impact mitigation| interim workarounds| rollbackgo-forward decisions| and service restoration.Stakeholder Comms Issue timely comms (initial| updates| RCA preview| closure) to execs| business| service desk| and customers per comms runbook and cadence.2) Governance PostIncidentRCA Facilitation Lead blameless postincident reviews (PIRs) ensure complete RCAs (technical process)| contributing factors| and fivewhysfishbone analysis.Corrective Actions Log| assign| and track CAPAs (Corrective and Preventive Actions) to closure with due dates and owners verify effectiveness.Problem Handover Raiserelate Problems| Known Errors| and knowledge articles ensure links to CMDBCIs and change records.Reporting Publish incident reports| KPIsSLAs| trend analyses| heatmaps present insights to leadership and CAB.3) Process Continuous ImprovementRunbooks Playbooks Maintain and improve MIM playbooks| decision trees| comms templates| and severity matrix.Readiness Drills Conduct tabletop exercises| war games| and failoverrollback simulations validate on-call readiness.Change Risk Alignment Partner with ChangeRelease to gate highrisk changes| enforce blackout criteria| and ensure backout plans.Observability Tooling Champion better telemetry| alert quality| autodiagnostics| and self-heal use cases.
Essential Skills: Key Responsibilities1) Major Incident HandlingTriage Severity Assignment Validate impacturgency declare P1P0 as per the incident policySLA matrix.Bridge Leadership Spin up and run technicalexec bridges establish roles| timelines| and action owners maintain real-time incident timeline.Coordination Unblocking Drive collaboration across resolver groups (apps| infra| DB| network| middleware| cloud| SOC)| vendors| and SMEs escalate early and often.Workarounds Recovery Direct focus on user impact mitigation| interim workarounds| rollbackgo-forward decisions| and service restoration.Stakeholder Comms Issue timely comms (initial| updates| RCA preview| closure) to execs| business| service desk| and customers per comms runbook and cadence.2) Governance PostIncidentRCA Facilitation Lead blameless postincident reviews (PIRs) ensure complete RCAs (technical process)| contributing factors| and fivewhysfishbone analysis.Corrective Actions Log| assign| and track CAPAs (Corrective and Preventive Actions) to closure with due dates and owners verify effectiveness.Problem Handover Raiserelate Problems| Known Errors| and knowledge articles ensure links to CMDBCIs and change records.Reporting Publish incident reports| KPIsSLAs| trend analyses| heatmaps present insights to leadership and CAB.3) Process Continuous ImprovementRunbooks Playbooks Maintain and improve MIM playbooks| decision trees| comms templates| and severity matrix.Readiness Drills Conduct tabletop exercises| war games| and failoverrollback simulations validate on-call readiness.Change Risk Alignment Partner with ChangeRelease to gate highrisk changes| enforce blackout criteria| and ensure backout plans.Observability Tooling Champion better telemetry| alert quality| autodiagnostics| and self-heal use cases.
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Minimum 4–6 years of experience in IT support, system maintenance, or a related role
Professional-level English communication skills (French is a plus).
Strong logical thinking and attention to detail.
Ability to prioritize issues and work effectively under pressure.
Proactive, innovative, and curious mindset.
Structured and organized, with strong time management skills.
Excellent team collaboration and stakeholder management abilities.
Patience and empathy when dealing with end-users.
Adaptability to a complex and changing environment.
Responsibilities
Minimum 4–6 years of experience in IT support, system maintenance, or a related role
Professional-level English communication skills (French is a plus).
Strong logical thinking and attention to detail.
Ability to prioritize issues and work effectively under pressure.
Proactive, innovative, and curious mindset.
Structured and organized, with strong time management skills.
Excellent team collaboration and stakeholder management abilities.
Patience and empathy when dealing with end-users.
Adaptability to a complex and changing environment.
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
We are seeking a Senior AI/ML Engineer with deep expertise in agentic AI systems, LLM orchestration, and end to end model development. The ideal candidate will own the design and deployment of LLM powered agents, develop ML pipelines for segmentation/NBA, and build retrieval augmented intelligence using Elasticsearch. This role requires hands on experience with Amazon Bedrock, SageMaker, TensorFlow/PyTorch, and the ability to create high quality prompts, agent policies, tool schemas, and evaluation frameworks. The engineer will partner closely with data engineering and full stack teams to operationalize AI agents in production, ensuring high reliability, safety, and performance.
Technology Stack:
Cloud Infrastructure
• Amazon Bedrock – Hosts and orchestrates LLMs, agent workflows, tool-calling, and generative AI capabilities.
• Amazon SageMaker – Trains, fine tunes, deploys, and monitors ML models used by agentic systems.
AI & Analytics
• Python ML Frameworks (TensorFlow, PyTorch) – Used to build, train, and experiment with predictive, ranking, and embedding models.
• Generative AI – Powers agent reasoning, content creation, scenario simulation, and autonomous task execution.
• Data Science Pipelines (ML logic) – Provides model training, scoring, feature engineering, and NBA/segmentation algorithms for agent decisions.
Data Layer
• Elasticsearch – Enables fast retrieval and context grounding (RAG) for agent responses using embeddings and indexed data.
• Big Data Platforms (AI/ML portion only) – Source of training data and features consumed by ML models.We are seeking a Senior AI/ML Engineer with deep expertise in agentic AI systems, LLM orchestration, and end to end model development. The ideal candidate will own the design and deployment of LLM powered agents, develop ML pipelines for segmentation/NBA, and build retrieval augmented intelligence using Elasticsearch. This role requires hands on experience with Amazon Bedrock, SageMaker, TensorFlow/PyTorch, and the ability to create high quality prompts, agent policies, tool schemas, and evaluation frameworks. The engineer will partner closely with data engineering and full stack teams to operationalize AI agents in production, ensuring high reliability, safety, and performance.
Technology Stack:
Cloud Infrastructure
• Amazon Bedrock – Hosts and orchestrates LLMs, agent workflows, tool-calling, and generative AI capabilities.
• Amazon SageMaker – Trains, fine tunes, deploys, and monitors ML models used by agentic systems.
AI & Analytics
• Python ML Frameworks (TensorFlow, PyTorch) – Used to build, train, and experiment with predictive, ranking, and embedding models.
• Generative AI – Powers agent reasoning, content creation, scenario simulation, and autonomous task execution.
• Data Science Pipelines (ML logic) – Provides model training, scoring, feature engineering, and NBA/segmentation algorithms for agent decisions.
Data Layer
• Elasticsearch – Enables fast retrieval and context grounding (RAG) for agent responses using embeddings and indexed data.
• Big Data Platforms (AI/ML portion only) – Source of training data and features consumed by ML models.
Responsibilities
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure that application development aligns with business objectives, overseeing project timelines, and facilitating communication among stakeholders to drive successful outcomes. You will also engage in problem-solving activities, providing guidance and support to your team while ensuring that best practices are followed throughout the development process. Your role will be pivotal in shaping the direction of application projects and ensuring that they meet the needs of the organization and its users. Roles & Responsibilities: - Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate training and knowledge sharing sessions to enhance team capabilities.- Monitor project progress and implement necessary adjustments to meet deadlines. Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft 365 SharePoint Online Development.- Strong understanding of application design principles and best practices.- Experience with SharePoint Framework and web parts development using React JS.- Familiarity with Microsoft Power Platform for application integration.- Ability to troubleshoot and resolve technical issues related to SharePoint Online. Additional Information: - The candidate should have minimum 5 years of experience in Microsoft 365 SharePoint Online Development.- This position is based at our Hyderabad office.- A 15 years full time education is required.
Responsibilities
As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure that application development aligns with business objectives, overseeing project timelines, and facilitating communication among stakeholders to drive successful outcomes. You will also engage in problem-solving activities, providing guidance and support to your team while ensuring that best practices are followed throughout the development process. Your role will be pivotal in shaping the direction of application projects and ensuring that they meet the needs of the organization and its users. Roles & Responsibilities: - Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate training and knowledge sharing sessions to enhance team capabilities.- Monitor project progress and implement necessary adjustments to meet deadlines. Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft 365 SharePoint Online Development.- Strong understanding of application design principles and best practices.- Experience with SharePoint Framework and web parts development using React JS.- Familiarity with Microsoft Power Platform for application integration.- Ability to troubleshoot and resolve technical issues related to SharePoint Online. Additional Information: - The candidate should have minimum 5 years of experience in Microsoft 365 SharePoint Online Development.- This position is based at our Hyderabad office.- A 15 years full time education is required.
Salary : Rs. 0.0 - Rs. 1,90,000.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. A typical day involves collaborating with team members to understand project needs, developing application features, and ensuring that the applications are aligned with business objectives. You will also engage in problem-solving discussions and contribute to the overall success of the projects by providing innovative solutions and insights.
Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Facilitate knowledge sharing sessions to enhance team capabilities.
- Monitor project progress and ensure timely delivery of application features.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Spring Boot.
- Strong understanding of RESTful web services and microservices architecture.
- Experience with database management systems such as MySQL or PostgreSQL.
- Familiarity with front-end technologies like Angular or React.
- Knowledge of cloud platforms such as AWS or Azure.
Additional Information:
- The candidate should have minimum 5 years of experience in Spring Boot.
- This position is based at our Hyderabad office.
- A 15 years full time education is required
Responsibilities
As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. A typical day involves collaborating with team members to understand project needs, developing application features, and ensuring that the applications are aligned with business objectives. You will also engage in problem-solving discussions and contribute to the overall success of the projects by providing innovative solutions and insights.
Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Facilitate knowledge sharing sessions to enhance team capabilities.
- Monitor project progress and ensure timely delivery of application features.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Spring Boot.
- Strong understanding of RESTful web services and microservices architecture.
- Experience with database management systems such as MySQL or PostgreSQL.
- Familiarity with front-end technologies like Angular or React.
- Knowledge of cloud platforms such as AWS or Azure.
Additional Information:
- The candidate should have minimum 5 years of experience in Spring Boot.
- This position is based at our Hyderabad office.
- A 15 years full time education is required
Salary : Rs. 0.0 - Rs. 1,80,000.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. A typical day involves collaborating with team members to understand project needs, developing application features, and ensuring that the applications are aligned with business objectives. You will also engage in problem-solving discussions and contribute to the overall success of the projects by providing innovative solutions and insights.
Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Facilitate knowledge sharing sessions to enhance team capabilities.
- Monitor project progress and ensure timely delivery of application features.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Spring Boot.
- Strong understanding of RESTful web services and microservices architecture.
- Experience with database management systems such as MySQL or PostgreSQL.
- Familiarity with front-end technologies like Angular or React.
- Knowledge of cloud platforms such as AWS or Azure.
Additional Information:
- The candidate should have minimum 5 years of experience in Spring Boot.
- This position is based at our Hyderabad office.
- A 15 years full time education is required
Responsibilities
As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. A typical day involves collaborating with team members to understand project needs, developing application features, and ensuring that the applications are aligned with business objectives. You will also engage in problem-solving discussions and contribute to the overall success of the projects by providing innovative solutions and insights.
Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Facilitate knowledge sharing sessions to enhance team capabilities.
- Monitor project progress and ensure timely delivery of application features.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Spring Boot.
- Strong understanding of RESTful web services and microservices architecture.
- Experience with database management systems such as MySQL or PostgreSQL.
- Familiarity with front-end technologies like Angular or React.
- Knowledge of cloud platforms such as AWS or Azure.
Additional Information:
- The candidate should have minimum 5 years of experience in Spring Boot.
- This position is based at our Hyderabad office.
- A 15 years full time education is required
Salary : Rs. 0.0 - Rs. 1,80,000.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Minimum 5+ years of experience in enterprise application testing, with at least 3–5 years focused on ServiceNow.
• Strong experience with:
o ServiceNow Automated Test Framework (ATF)
o Manual and automated functional testing
o Regression and upgrade testing
o Integration testing (REST APIs, MID Server workflows)
• Hands-on experience testing ITSM, ITAM (HAM/SAM), CMDB, and Discovery processes.
Preferred Qualifications
• ServiceNow certifications (CSA preferred; ATF Micro-Certification or CIS-ITSM / ITAM a plus).
• Experience testing identity and access workflows (SailPoint or IAM tools).
Responsibilities
Minimum 5+ years of experience in enterprise application testing, with at least 3–5 years focused on ServiceNow.
• Strong experience with:
o ServiceNow Automated Test Framework (ATF)
o Manual and automated functional testing
o Regression and upgrade testing
o Integration testing (REST APIs, MID Server workflows)
• Hands-on experience testing ITSM, ITAM (HAM/SAM), CMDB, and Discovery processes.
Preferred Qualifications
• ServiceNow certifications (CSA preferred; ATF Micro-Certification or CIS-ITSM / ITAM a plus).
• Experience testing identity and access workflows (SailPoint or IAM tools).
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
