Answer incoming interactions (calls, webforms, emails, chats and voicemails). • Excellent verbal and written communication skills. • Stay up to date with outage, knowledge update alerts that are communicated on a need basis. • Adhere to contact quality guidelines. • Excellent decision making skills to ensure optimum customer satisfaction. • Excellent troubleshooting skills to diagnose and resolve/address customer issues/requests. • Display excellent customer service skills and attitude on each and every interaction. • Constantly strive to meet or exceed the goals/KPIs. • Demonstrate flexibility in working in different shifts . This team works 24x7. • Self-disciplined in order to adhere to the schedule published. • Identify knowledge gaps and submit corrections/updates and new knowledge documents. • Should be able to mentor new hires
Responsibilities
Answer incoming interactions (calls, webforms, emails, chats and voicemails). • Excellent verbal and written communication skills. • Stay up to date with outage, knowledge update alerts that are communicated on a need basis. • Adhere to contact quality guidelines. • Excellent decision making skills to ensure optimum customer satisfaction. • Excellent troubleshooting skills to diagnose and resolve/address customer issues/requests. • Display excellent customer service skills and attitude on each and every interaction. • Constantly strive to meet or exceed the goals/KPIs. • Demonstrate flexibility in working in different shifts . This team works 24x7. • Self-disciplined in order to adhere to the schedule published. • Identify knowledge gaps and submit corrections/updates and new knowledge documents. • Should be able to mentor new hires
Salary : Rs. 2,50,000.0 - Rs. 4,00,000.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Answering incoming calls in a call center environment and meeting the key performance indicators such as knowledge usage, customer satisfaction, and call quality which includes participating in individual and group coaching sessions
· Proper closure and/or escalation of tickets in a timely manner in accordance with the SLA guidelines
· Flexibility in accepting different shift timings since the ISS One Team India 24x7x365.
· Avoiding unscheduled time offs, as this would have major impact on our business. Excessive use of taking unapproved leaves would lead to disciplinary action.
Responsibilities
Answering incoming calls in a call center environment and meeting the key performance indicators such as knowledge usage, customer satisfaction, and call quality which includes participating in individual and group coaching sessions
· Proper closure and/or escalation of tickets in a timely manner in accordance with the SLA guidelines
· Flexibility in accepting different shift timings since the ISS One Team India 24x7x365.
· Avoiding unscheduled time offs, as this would have major impact on our business. Excessive use of taking unapproved leaves would lead to disciplinary action.
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
The Finance Service Desk (FSD) is the first point of contact for Deloitte Member Firms facing challenges with Business applications such
as SWIFT, DTE, Deloittenet & Accounts Payable. FSD cater requests through phone, chat, webforms & emails. Our team culture is
collaborative and encourages team members to take initiative and seek on-the-job learning opportunitiesOur team culture is
collaborative and encourages team members to take initiative and seek on-the-job learning opportunities.
Responsibilities
The Finance Service Desk (FSD) is the first point of contact for Deloitte Member Firms facing challenges with Business applications such
as SWIFT, DTE, Deloittenet & Accounts Payable. FSD cater requests through phone, chat, webforms & emails. Our team culture is
collaborative and encourages team members to take initiative and seek on-the-job learning opportunitiesOur team culture is
collaborative and encourages team members to take initiative and seek on-the-job learning opportunities.
Salary : Rs. 2,50,000.0 - Rs. 4,00,000.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
voicemail) with end users.
• Analyze and resolve incidents and service requests regarding use of application software or hardware. basic knowledge about
computer software and hardware.
• Document every incident and support request in the CRM tool and ensure the tickets are closed or escalated as appropriate.
• Should stay informed about ongoing issues/outages, changes in environment that are communicated via email and other channels
regularly.
• Meet key performance indicators like Customer Satisfaction Survey scores, Contact Quality, First Call Resolution, Schedule Adherence
and participate in individual/group coaching sessions. Adhere to contact quality guidelines.
• Identify knowledge gaps and submit corrections/updates and new knowledge documents.
• Create a positive customer support experience and build strong relationships through deep problem understanding with a
consummately professional attitude.
• Should be a self-motivated achiever who gains satisfaction from providing excellent customer service.
• Should be flexible to work in different shifts as ISS-Business works 24 x 7.
• Avoid unplanned time off from work as this would have major impact on our business. Excessive unplanned absence may result in
disciplinary actions.
• Adheres to Code of Ethics, Vision, Mission and Core Values.
• Ability to switch between different cou
Responsibilities
voicemail) with end users.
• Analyze and resolve incidents and service requests regarding use of application software or hardware. basic knowledge about
computer software and hardware.
• Document every incident and support request in the CRM tool and ensure the tickets are closed or escalated as appropriate.
• Should stay informed about ongoing issues/outages, changes in environment that are communicated via email and other channels
regularly.
• Meet key performance indicators like Customer Satisfaction Survey scores, Contact Quality, First Call Resolution, Schedule Adherence
and participate in individual/group coaching sessions. Adhere to contact quality guidelines.
• Identify knowledge gaps and submit corrections/updates and new knowledge documents.
• Create a positive customer support experience and build strong relationships through deep problem understanding with a
consummately professional attitude.
• Should be a self-motivated achiever who gains satisfaction from providing excellent customer service.
• Should be flexible to work in different shifts as ISS-Business works 24 x 7.
• Avoid unplanned time off from work as this would have major impact on our business. Excessive unplanned absence may result in
disciplinary actions.
• Adheres to Code of Ethics, Vision, Mission and Core Values.
• Ability to switch between different cou
Salary : Rs. 25,000.0 - Rs. 4,00,000.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
4+ years of Experience in AS400 technologies
Should have hands on experience in RPG, RPGLE, CL, CLLE, SQLLE, DB2/400
Should have development and production support experience.
Responsibilities
4+ years of Experience in AS400 technologies
Should have hands on experience in RPG, RPGLE, CL, CLLE, SQLLE, DB2/400
Should have development and production support experience.
Salary : Rs. 10,00,000.0 - Rs. 25,00,000.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
